Microsoft CRM Installation and Configuration

The Microsoft CRM Installation and Configuration course explores the Microsoft CRM Implementation Methodology tool kit, the technologies that support Microsoft CRM (i.e. Active Directory, Microsoft .Net framework, XML Web Services, SOAP, etc.), the architecture of the product, installation instructions for the Microsoft CRM Server, Sales for Outlook client, and Exchange E-mail Router, as well as the administrative functions required to configure the application.Configuration topics include business management functions such as setting up business units, users, teams, security privileges and roles, database maintenance, XML importing and exporting utilities, Crystal Enterprise report configuration, web configuration options, and importing of legacy CRM data via the Microsoft CRM data migration tools. This course does not include materials or instructor discussion of Microsoft CRM Workflow Configuration, Customization, or Back Office Integration.