5117: Installing, Configuring, Troubleshooting, and Maintaining Windows Vista

This three-day course provides IT Professionals who work in enterprise organizations with the knowledge and skills to install, deploy, configure, secure, maintain, and troubleshoot Windows Vista. This advanced course is aimed at enterprise desktop support technicians who want to gain an in-depth knowledge of Windows Vista.

Doelgroep

This audience includes experienced IT professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, students must combine technical expertise, problem solving and decision-making skills, and a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints.

Students will have used Windows XP SP2 and may have experience with Windows server operating systems.

Voorkennis

It is recommended, but not required, that students have completed:

• MS5105: Deploying Windows Vista Business Desktops

Inhoud

Module 1: Installing, Upgrading, and Deploying Windows Vista This module starts by introducing the key features of the various editions of Windows Vista. There are a number of ways to install Windows Vista, but first you must verify that the hardware platform meets the requirements of the edition that you want to install, and you must plan any necessary upgrades.

In this module, you will learn how to install Windows Vista, and how to upgrade or migrate from earlier versions of the Windows operating system to Windows Vista Ultimate edition. You will also learn how to upgrade between the editions of the Windows Vista operating system.

This module introduces you to the imaging process and provides you with information that will help you to select the preferred image deployment method. This module also introduces you to the process of manually applying desktop images by using the deployment infrastructure. You can use this process to create computer images that can help you to reinstall or to rebuild computers in your organization.

Lessons

• Introduction to Windows Vista
• Performing a Clean Installation of Windows Vista
• Upgrading and Migrating to Windows Vista from a Previous Version of Windows
• Upgrading Between Windows Vista Editions
• Windows Vista Desktop Deployment Infrastructure
• Preparing the Target Computer
• Obtaining and Applying a Desktop Image

In this module, you learn how to identify and troubleshoot issues that affect the ability of the operating system to startup and how to identify the services that are running on the operating system. You also learn how to use the Windows Vista operating system advanced troubleshooting tools, collectively known as the Windows Recovery Environment (Windows RE).

Lessons

• Overview of a Troubleshooting Methodology
• Overview of the Windows Vista Startup Process
• Troubleshooting the Windows Vista Startup Process with Windows RE
• Troubleshooting Operating System Services

Lessons

• Installing and Configuring Windows Vista Device Drivers
• Overview of Troubleshooting Hardware
• Dealing with Physical Failures
• Dealing with Device Driver Failures
• Troubleshooting Printing in Windows Vista
• Troubleshooting BitLocker Protected Computers

Lessons

• Sharing Data with Others
• Managing Windows Vista Files
• Configuring Network Connectivity
• Configuring Remote Access
• Networking Without Wires
• Connecting to a Wireless Network
• Determining Network Settings
• Troubleshooting Network Connections

This module will ensure that you understand how the new Windows Vista security features work so that you can quickly and effectively diagnose and fix any problems.

Lessons

• Overview of User Account Control
• Troubleshooting User Account Control
• Configuring Windows Defender in Windows Vista
• Configuring Windows Firewall Settings

This module introduces you to the new diagnostic tools in Windows Vista that will help you to pinpoint problems with memory, networking, and startup failures. You will also become familiar with Windows Update and how best to configure automatic update options that help to keep your computer secure and stable.

Lessons

• Maintaining Performance by Using Windows Vista Performance Tools
• Optimizing Windows by Using Windows Vista Diagnostics Tools
• Configuring Windows Update