5119: Supporting the Windows Vista Operating System and Applications

This two-day course provides students with the knowledge and skills to use a Windows Vista operating system image and application package deployment infrastructure to minimize the downtime at the Windows Vista client. The desktop support technicians can use this infrastructure to improve the support experience in the following scenarios: New installations, Single computer migrations and Single computer reinstallations.

Doelgroep

The audience of this course is experienced enterprise level IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, students must combine technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints.

Voorkennis

Before attending this course, students must:

• Be familiar with PC hardware and devices. For example, ability to look into device manager and look for unsupported devices.
• Have basic Windows and Active Directory knowledge. For example, domain user accounts, domain vs. local user accounts, user profiles, and group membership.
• Be able to map network file shares. For example, familiar with UNC paths, mapping local resources to server/share.
• Have experience installing applications from media (CD/DVD).
• Have experience working from a command window. For example, authoring and editing batch files.
• Be able to burn or creating boot media. For example, ISO.
• Have experience configuring BIOS options. For example, boot order.
• Be familiar with reviewing support logs. Know that there is a chronology, sequential order, severity, etc.

In addition, it is recommended, but not required, that students have completed:

• MS5115: Installing and Configuring the Windows Vista Operating System.
• MS5116: Configuring Windows Vista Applications and Tools.
• MS5117: Configuring Windows Vista Mobile Computing.

Inhoud

Module 1: Preparing to Apply Desktop ImagesThis module explains how to describe the necessary steps required to prepare a computer for Windows Vista image deployment.

Lessons

• Identifying the Support Scenarios
• Preparing the Target Computer
• Backing up the User State

Lessons

• Obtaining the Desktop Image
• Verifying the Desktop Image Application

Lessons

• Restoring User State
• Verifying User State

Lessons

• Preparation Steps for Installing an Application Package
• Testing Application Packages

Lessons

• Application Package Deployment Methods
• Creating the Application Packages

Lessons

• Application Installation Troubleshooting Techniques