How to manage Interruptions

Interruptions are a major productivity killer and it can be very difficult to protect yourself from them whilst maintaining a good working relationship with your colleagues and external partners, for example customers and suppliers.

This eBook describes practical ways you can protect yourself from the worst source of interruptions, emails and cold calls, without alienating others.

Preface

Interruptions are a major productivity killer and it can be very difficult to protect yourself from them whilst maintaining a good working relationship with your colleagues and external partners, for example customers and suppliers. This eBook describes the tactics you can use to protect yourself from interruptions without alienating others.

You will learn:

• How to develop a strategy for dealing with incoming calls including cold calls.
• How to ‘close out’ phone calls politely once they have achieved their purpose.
• The importance of body language in dissuading people from interrupting you.
• Why constant email checking is such a widespread problem and how to tackle it.
• The importance of dealing with your outbound calls and emails methodically.

Content

1. Introduction
2. The True Cost of Interruptions
3. Being in Control of Your Productivity
   1. What Constitutes an ‘Interruption’
   2. How to Counter the Effect of Interruptions
   3. Inappropriate Socializing, or Networking?
4. Techniques to Minimize Interruptions
   1. Managing Phone Interruptions
   2. Handling Cold Calls Effectively
   3. Managing Your Outbound Calls
   4. Managing Emails
5. Knowing Where to Get Information