The Engaging Presenter Part III

This guide is the result of hundreds intensive training workshops, for thousands of people from many nations. The methods are universal, and suitable for meetings, presentations and formal speeches.

It includes: how to interact with an audience so that you gain full personal respect - even when they don't like your message. The core method. How to make the method powerful. How to handle negative emotions, such as concern, annoyance, scepticism and anger. What to do when you don't know the answer. How to handle experts in the audience. How to facilitate and encourage discussion.

Content

1. Foreword
2. The method
   1. The core of the method
   2. Adopt the attitude
   3. Involve your body in the reply
   4. Involve your tone
   5. Add warmth, interest and energy
3. Making the method powerful
   1. Accept feelings, argue facts
   2. When the interjection doesn’t need verbal attention
   3. Mirror negative emotions with intensity
   4. Open up the hidden agenda
   5. How to handle audience anger when you deserve it
   6. How to answer closed, ‘yes’ or ‘no’ questions
   7. How to handle a persistent interjector
   8. Facilitation and how to encourage discussion
   9. What to do when there’s an expert in the audience
   10. When you don’t know the answer
   11. When the farewelled one bites back
   12. Dealing with a drunk interjector
   13. Handling a heckler
4. Bibliography
5. Endnotes