The Experts Teach: Managing Performance

In "The Experts Teach: Managing Performance", we bring together 26 articles from the top experts on performance management. They will show you how to turn every one of your team into high-performance players.

The expert authors include Andrew O’Keeffe, the principal of Hardwired Humans; Megan Tough, director of Complete Potential; and Marnie E. Green, Principal Consultant of the Chandler, AZ-based Management Education Group, Inc.

If you are a manager, these articles will show you how to get the best performance possible from everyone on your team. If you are a trainer, they are perfect for showing people how to deliver consistent high performance. If you are a learner, they are quite simply professional game-changers.

Preface

In each of “The Experts Teach” series, we’ve gathered together some of the world’s best thinkers to share their ideas with you. Their ideas offer new, refreshing, and insightful ways to look at old themes, allowing you to discover new perspectives, develop your understanding, and change the way you think.

Content

1. Four Steps to Better Performance Reviews by Linda Henman
2. Making Attitude Adjustments: Improving Customer Service Behaviors – Other Than Replacing People by Jeff Mowatt
3. Feedback or Criticism? A Toolbox for Dealing with Criticism in the Workplace by Judy Ringer
4. The Parable of the Talents by Steve Pavlina
5. An Encouraging Word by Steve Goodier
6. Unreasonable Requests by Paul Lemberg
7. Feedback is an Essential Element of Learning and Improvement by Jim Clemmer
8. Performance Management – Five Simple Steps to Success by Martin Haworth
9. Puppies in the Park by Eric Garner
10. Is Your Performance Ranked “A”, “B” or “C”? by Bob Selden
11. Hardwired Humans and…Appraisals by Andrew O’Keeffe
12. Evaluating Staff Performance, Redux by Thomas Cox
13. Compliment the Thing, not the Person by Erica Rowntree
14. Maintaining a Focus on Professional Development Goals by Nelson Scott
15. Judgment vs. Feedback by Marnie Green
16. The Secret to Set SMART Goals by Joshua Uebergang
17. I Just Wish They’d…Seven Keys to Helping Mediocre Performers by Kevin Eikenberry
18. Reduce Your Stress Before Giving Performance Evaluations by Angela Huffmon
19. The Power of 360 Degree Feedback by Duncan Brodie
20. 5 Ways to Motivate a High-Performing Employee by R J Sullivan
21. Performance Management Gone Haywire by Megan Tough
22. Staffing Shortages? Maybe You’re the Problem by Jeff Mowatt
23. In Some Workplaces, Criticism is Common…Praise Isn’t by Nelson Scott
24. Play to Your Strengths by Astrid Baumgardner
25. Quiet Heroes by Alan Arthur
26. Good Compliments by Steve Goodier