Transforming People Management

In the past 30 years, all major business functions apart from HR have been transformed by the introduction of new processes and systems. Each of these approaches can be judged a success by having fulfilled all 5 criteria of a successful transformation. Not to be outdone, HR has explored many different initiatives including Business Partnering, Human Capital Metrics, Engagement, Talent and HR Outsourcing amongst others. Yet despite the time and money invested, HR has yet to experience a similar transformation or change in how it’s perceived.

Content

1. Purpose
   1. Executive Summary
   2. Two Other Points to Consider
2. The 5 Criteria for Process Transformation
   1. Transformation as a Cliché
   2. Strategic versus Process Transformation
   3. The 5 Criteria of Process Transformation
3. Examples of Successful Transformation
   1. Containerisation
   2. Six Sigma
   3. The Internet
   4. CRM
   5. Knowledge Management
   6. Conclusions and Caveats
4. There’s No Consensus around HR’s Core Purpose
   1. A History of Legal Compliance and Administration
   2. A History of Learning and Development
   3. Does HR have a Raison D’être?
5. Why Previous Attempts at HR Transformation Haven’t Worked
   1. HR Business Partnering
   2. HR Outsourcing
   3. Competency Models
   4. Psychometrics
   5. Employee Engagement
   6. Talent Management
6. Predictions about Likely Future Enablers of Successful HR Transformation
   1. The 5 Criteria for Transformation as a Predictive Framework
   2. Social Media
   3. Big Data
   4. Personality and Psychometrics
   5. Holacracy