Investigation Skills for Managers

This book is intended as a practical guide for managers in how to conduct an investigation. Understanding that managers are busy people with little time to read detailed text, the authors have stripped out much of the theory to produce a step-by-step guide that can be dipped in and out of, but if followed will help produce a competent and effective investigation.

Content

1. Introduction
   1. Introduction
   2. The Basics of Investigations
   3. The Burden of Proof
   4. Balancing Action
   5. The Investigation Process
2. Manage the Scene
   1. First Aid
   2. Photographs
   3. Sketches
   4. Witnesses
   5. Equipment
3. Plan the Investigation
   1. What do you have?
   2. What About HR Investigations?
   3. Points to Prove
   4. Photographs
   5. Objectives
   6. Interview Planning
   7. Documentation
   8. Who Needs to be Involved
   9. Reporting
   10. Terms of Reference
   11. Control Sheet
4. Gather Information
   1. Procedures and Documentary Evidence
   2. What Are You Looking For?
   3. What To Do With The Information Gathered?
5. Conduct Interviews
   1. Conduct Interviews
   2. Elimination Statements
   3. Order of Interviews
   4. What is Being Established?
   5. Planning
   6. Communication
   7. Structuring the Interview
   8. Asking Questions
   9. Statements
   10. Note Taking
6. Review
   1. Review the Investigation
   2. Things to check
7. Complete Report
   1. Complete the Report
   2. Structure of the Report
   3. Recommendations
   4. How are people involved?
8. Follow Up on Recommended Actions

Appendices