Operations Aspects of Duty of Care

This book complements the first part (Governance Aspects of Duty of Care) and contains the last four chapters (Improve Business Operations, Manage Human Aspects, Augment Trust and Confidence and Improve Business Management Controls) of the seven-step implementation approach.

About the author

John Kyriazoglou obtained a B.A. (Honours) from the University of Toronto, Canada, also earning a Scholastic award for Academic Excellence in Computer Science. John has worked in Canada, England, Greece and other countries for over 35 years, as a Senior IT manager, Managing Director, IT auditor and consultant, in a variety of clients and projects, in both the private and the public sectors. He has published several books and articles in professional publications, has served in numerous scientific committees and is a member of several professional and cultural associations.

He is currently the Editor-in-Chief for the Internal Controls Magazine (U.S.A.).

John can be contacted at: jkyriazoglou@hotmail.com.

Learn more about John by clicking on the following links:

SSRN at: http://ssrn.com/author=1315434

LinkedIn Profile: http://www.linkedin.com/pub/john-kyriazoglou/0/9b/919

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Twitter: https://twitter.com/jkyriazoglou

Slideshare: http://www.slideshare.net/jkyriazoglou

Content

1. Improve Business Operations 
   
   1. Introduction to Business Operations 
      
   2. Business Operations Hard Controls 
      
   3. Impact of principles and soft controls on Business Operations hard controls 
      
   4. Strategies for implementing business operations hard controls 
      
   5. Applying harmony-related Soft Control Improvement Actions (IA) 
      
   6. Aligning Operations hard controls with “Duty of Care” 
      
   7. Conclusion 
      
   8. Outcome of this step 
      
   9. Management Tip 
      
2. Manage Human Aspects 
   
   1. Introduction to Managing Human Aspects 
      
   2. Human Aspects Hard Controls 
      
   3. Impact of principles and soft controls on Managing Human Aspects hard controls 
      
   4. Strategies for implementing human aspects hard controls 
      
   5. Applying friendship-related Soft Control Improvement Actions (IA) 
      
   6. Aligning Human Aspects with “Duty of Care” 
      
   7. Conclusion 
      
   8. Outcome of this step 
      
   9. Management Tip 
      
3. Augment Trust and Confidence 
   
   1. Introduction to Augmenting Trust and Confidence 
      
   2. Trust and Confidence Hard Controls 
      
   3. Impact of principles and soft controls on Trust and Confidence hard controls 
      
   4. Strategies for implementing trust and confidence hard controls 
      
   5. Applying goodness and kindness-related Soft Control Improvement Actions (IA) 
      
   6. Aligning Trust and Confidence hard controls with “Duty of Care” 
      
   7. Conclusion 
      
   8. Outcome of this step 
      
   9. Management Tip 
      
4. Improve Internal Management Controls 
   
   1. Introduction to Augmenting Trust and Confidence 
      
   2. Improving Internal Management Hard Controls 
      
   3. Impact of principles and soft controls on Improving Internal Management Hard Controls 
      
   4. Strategies for improving Internal Management hard controls 
      
   5. Applying courage-related Soft Control Improvement Actions (IA) 
      
   6. Aligning the improvement of Internal Management Controls Framework with “Duty of Care” 
      
   7. Conclusion 
      
   8. Outcome of this step 
      
   9. Management Tip