ITIL®4 Specialist Create, Deliver and Support

Korte beschrijving

This module covers the 'core' service management activities and expands the current scope of ITIL to cover the 'creation' of services.

Doelgroep

ITIL 4 Specialist Create, Deliver and Support is aimed at IT Service Managers who manage IT-enabled digital products and services, and those responsible for end-to-end delivery. After this training you will be able to continue to offer your customers innovative, yet reliable, technical support in an increasingly competitive market.
ITIL 4 Foundation is a mandatory pre-requisite.

Voorvereisten

ITIL 4 Foundation

Doelstelling

Understand the concepts and challenges relating to the following across the service value system:
a) Organizational structure
b) Integrated/collaborative teams
c) Team capabilities, roles and competencies
d) Team culture and differences
e) Working to a customer-orientated mindset
f) Employee satisfaction management
g) The value of positive communications
Know how the following ITIL practices contribute to a value stream for a new service (including subsections), and the following references from the practice guidance):
a) Service design
b) Software development and management
c) Deployment management
d) Release management

Exameninformatie

• Exam duration (minutes): 90 min
• % extra time for non-native speakers: 25%
• Number of exam questions: 40
• Minimum to pass out of total questions: 28
• Exam style: Multiple choice
• Open Book: No

ITIL® is a (registered) Trade Mark of AXELOS Limited, used under permission of AXELOS. All rights reserved.