ITIL®4 Specialist Create, Deliver and Support including exam voucher - (English spoken)

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ITIL®4 Specialist Create, Deliver and Support including exam voucher - (English spoken)

Capgemini Academy
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Opleiderscore: starstarstarstarstar_half 8,6 Capgemini Academy heeft een gemiddelde beoordeling van 8,6 (uit 3.982 ervaringen)

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Gemiddeld cijfer voor ITIL®4 Specialist Create, Deliver and Support including exam voucher - (English spoken)
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Anoniem
9
ITIL®4 Specialist Create, Deliver and Support including exam voucher - (English spoken)

"Capgemini Academy can proud of their certified to provide this training course . Also can be proud to have well qualified Trainer Theo Meffert who does the training course interactively and make understandable to the students.
How would you rate the courseware? 10
Did the training live up to your (learning)expectations? 10
Would you recommend this training to someone else? 10
In how far are the things you’ve learned relevant to your work? 6
How would you rate Trainer? 10" - 03-11-2021 00:00

"Capgemini Academy can proud of their certified to provide this training course . Also can be proud to have well qualified Trainer Theo Meffe… alles lezen - 03-11-2021 00:00

Startdata en plaatsen

place3543 KA Utrecht
6 apr. 2022 tot 8 apr. 2022
Toon rooster
event 6 april 2022, 09:00-16:30, 3543 KA Utrecht, ITIL®4 Specialist Create, Deliver and Support including exam voucher
event 7 april 2022, 09:00-16:30, 3543 KA Utrecht, ITIL®4 Specialist Create, Deliver and Support including exam voucher
event 8 april 2022, 09:00-16:30, 3543 KA Utrecht, ITIL®4 Specialist Create, Deliver and Support including exam voucher
computer Online: Online Virtual
19 sep. 2022 tot 21 sep. 2022
Toon rooster
event 19 september 2022, 09:00-16:30, Online Virtual, ITIL®4 Specialist Create, Deliver and Support including exam voucher
event 20 september 2022, 09:00-16:30, Online Virtual, ITIL®4 Specialist Create, Deliver and Support including exam voucher
event 21 september 2022, 09:00-16:30, Online Virtual, ITIL®4 Specialist Create, Deliver and Support including exam voucher
place3543 KA Utrecht
11 jan. 2023 tot 13 jan. 2023
Toon rooster
event 11 januari 2023, 09:00-16:30, 3543 KA Utrecht, ITIL®4 Specialist Create, Deliver and Support including exam voucher
event 12 januari 2023, 09:00-16:30, 3543 KA Utrecht, ITIL®4 Specialist Create, Deliver and Support including exam voucher
event 13 januari 2023, 09:00-16:30, 3543 KA Utrecht, ITIL®4 Specialist Create, Deliver and Support including exam voucher

Beschrijving

Wij voeren onze trainingen zowel op locatie als online uit. Kijk bij jouw training voor de locatie die van toepassing is.

Korte beschrijving:


This module covers the 'core' service management activities and expands the current scope of ITIL to cover the 'creation' of services.

Doelgroep:


ITIL 4 Specialist Create, Deliver and Support is aimed at IT Service Managers who manage IT-enabled digital products and services, and those responsible for end-to-end delivery. After this training you will be able to continue to offer your customers innovative, yet reliable, technical support in an increasingly competitive market.ITIL 4 Foundation is a mandatory pre-requisite.

Voorvereisten:


ITIL 4 Foundation

Doelstelling:


Understand the concepts and challenges relating to the following across the service value system:a)…

Lees de volledige beschrijving

Veelgestelde vragen

Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.

Nog niet gevonden wat je zocht? Bekijk deze onderwerpen: ITIL v4, ITIL Overzicht, ITIL Practitioner, ITIL Foundation en ITIL v3.

Wij voeren onze trainingen zowel op locatie als online uit. Kijk bij jouw training voor de locatie die van toepassing is.

Korte beschrijving:


This module covers the 'core' service management activities and expands the current scope of ITIL to cover the 'creation' of services.

Doelgroep:


ITIL 4 Specialist Create, Deliver and Support is aimed at IT Service Managers who manage IT-enabled digital products and services, and those responsible for end-to-end delivery. After this training you will be able to continue to offer your customers innovative, yet reliable, technical support in an increasingly competitive market.ITIL 4 Foundation is a mandatory pre-requisite.

Voorvereisten:


ITIL 4 Foundation

Doelstelling:


Understand the concepts and challenges relating to the following across the service value system:a)Organizational structureb)Integrated/collaborative teamsc)Team capabilities, roles and competenciesd)Team culture and differencese)Working to a customer-orientated mindsetf) Employee satisfaction managementg)The value of positive communicationsKnow how the following ITIL practices contribute to a value stream for a new service (including subsections), and the following references from the practice guidance):a)Service designb)Software development and managementc)Deployment managementd)Release managemente)Service validation and testingf)Change enablementg)Service deskh)Incident managementi)Problem managementj)Knowledge managementk)Service level management Monitoring and event managementExam Information
-Exam duration (minutes): 90 min
-% extra time for non-native speakers: 25%
-Number of exam questions: 40
-Minimum to pass out of total questions: 28
-Exam style: Multiple choice
-Open Book: NoITIL® is a (registered) Trade Mark of AXELOS Limited, used under permission of AXELOS. All rights reserved.



We have changed a lot of our events to virtual: have a look at the location used within the specific event.
9
Gemiddeld cijfer voor ITIL®4 Specialist Create, Deliver and Support including exam voucher - (English spoken)
Gebaseerd op 1 ervaring
starstarstarstarstar_half
Anoniem
9
ITIL®4 Specialist Create, Deliver and Support including exam voucher - (English spoken)

"Capgemini Academy can proud of their certified to provide this training course . Also can be proud to have well qualified Trainer Theo Meffert who does the training course interactively and make understandable to the students.
How would you rate the courseware? 10
Did the training live up to your (learning)expectations? 10
Would you recommend this training to someone else? 10
In how far are the things you’ve learned relevant to your work? 6
How would you rate Trainer? 10" - 03-11-2021 00:00

"Capgemini Academy can proud of their certified to provide this training course . Also can be proud to have well qualified Trainer Theo Meffe… alles lezen - 03-11-2021 00:00

Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.

Download gratis en vrijblijvend de informatiebrochure

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