ITIL®4 Strategist Direct, Plan and Improve

Korte beschrijving

This training offers you the practical skills needed to create a 'learning and improving' IT organization, with a strong and effective strategic direction.

Doelgroep

This training is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.

Voorvereisten

ITIL 4 Foundation

Doelstelling

Understand the differences between the following key concepts:
Identify the scope of control and within this:
Know how to conduct:

• improvement reviews
• analysis of lessons learned
• Know how to embed continual improvement at all levels of the SVS
• Understand the nature, scope and potential benefits of organizational change management
• Know how to use the key principles and methods of Communication & OCM
• Identify and manage different types of stakeholders
• Effectively communicate with and influence others
• Establish effective feedback channels
• Know how to establish effective interfaces across the value chain
• Know how to define indicators and metrics to support objectives
• Know how to cascade objectives and requirements
• Know how to define effective policies, controls and guidelines
• Know how to place decision-making authority at the correct level
• Understand the role of risk and risk management in DPI
• Understand how governance impacts DPI
• Know how to ensure that controls are sufficient, but not excessive
• Know how to use the ITIL continual improvement model to improve the service value system or any part of the SVS
• Know how to identify assessment objectives, outputs, requirements and criteria
• Vision and mission
• Strategy, tactics and operations
• Governance, compliance and management
• Policies, controls and guidelines

Exameninformatie

This training includes a voucher for the official, internationally recognized exam.
The costs of the exam voucher are included in the price of the training. Shortly after the start of the training you will receive a voucher with which you can reserve your exam.
Bear in mind that you must plan your exam at least 5 working days in advance.
For more info check: https://academy.capgemini.nl/en/topic/exams-capgemini-academy

• Exam duration (minutes): 90 min
• % extra time for non-native speakers: 25%
• Number of exam questions: 40
• Minimum to pass out of total questions: 28
• Exam style: Multiple choice
• Open Book: No

ITIL® is a (registered) Trade Mark of AXELOS Limited, used under permission of AXELOS. All rights reserved.