Communication in the 21st Century Workplace

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Opleiderscore: starstarstarstar_borderstar_border 6,3 Coursera heeft een gemiddelde beoordeling van 6,3 (uit 4 ervaringen)

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Beschrijving

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About this course: In today's fast-paced business environment, employees at all levels find themselves being asked to handle more tasks, meet more deadlines, take on more responsibilities, and adapt to more change. Added to these challenges is the constantly shifting diversity of the workplace, where coworkers cope with generational, gender, age and cultural differences. Communication, both verbal and nonverbal, is at the foundation of everything we do and say, and is especially important in the 21st century workplace. The good news is that communication is a learned skill, and can be improved upon with the right training. The focus of this course is to heighten students’ awareness of workpl…

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Heb je een vraag? Onze adviseurs helpen je graag. Bel ons op 085 7440830 of e-mail naar info@springest.nl.

When you enroll for courses through Coursera you get to choose for a paid plan or for a free plan

  • Free plan: No certicification and/or audit only. You will have access to all course materials except graded items.
  • Paid plan: Commit to earning a Certificate—it's a trusted, shareable way to showcase your new skills.

About this course: In today's fast-paced business environment, employees at all levels find themselves being asked to handle more tasks, meet more deadlines, take on more responsibilities, and adapt to more change. Added to these challenges is the constantly shifting diversity of the workplace, where coworkers cope with generational, gender, age and cultural differences. Communication, both verbal and nonverbal, is at the foundation of everything we do and say, and is especially important in the 21st century workplace. The good news is that communication is a learned skill, and can be improved upon with the right training. The focus of this course is to heighten students’ awareness of workplace communication, and add new interpersonal skills, with the end result of becoming a more competent communicator overall. Target areas include: the process and functions of communication, behavioral patterns, perceptions as reality, verbal and nonverbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating more effectively with technology (email, Skype, texting, etc.). Upon completing this course, you will be able to: 1. Define communication and its role in the workplace 2. Describe benefits of effective communication in the workplace 3. Identify and explain most common audiences and techniques for communicating with each audience 4. Identify and solve common obstacles to effective communication 5. Summarize the 5 Step Technique and explain its usefulness in communicating with your manager 6. Discuss the best approaches and communication techniques for delivering bad news to your manager 7. Describe ways to make positive connections with your staff. 8. Discuss techniques for deciphering the communication styles of executive managers 9. Discuss techniques for identifying the characteristics and drivers of executive managers 10. Discuss techniques for persuading executive management 11. Identify best practices for working successfully with virtual/remote teams 12. Apply proven techniques for effective conference calls and webinars

Created by:  University of California, Irvine

  • Taught by:  Patricia Bravo, MBA, SPHR , Instructor, University of California, Irvine Extension

Basic Info Course 4 of 10 in the Career Success Specialization Commitment 4-8 hours of videos, readings, and quizzes Language English, Subtitles: Vietnamese, Arabic How To Pass Pass all graded assignments to complete the course. User Ratings 4.0 stars Average User Rating 4.0See what learners said Coursework

Each course is like an interactive textbook, featuring pre-recorded videos, quizzes and projects.

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University of California, Irvine Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.

Syllabus


WEEK 1


Communicating With Peers



5 videos, 8 readings expand

  1. Reading: About this Course
  2. Reading: Please Take this Survey
  3. Video: Introduction
  4. Reading: Lecture Slides
  5. Reading: Required Readings
  6. Video: 1.1 Communicating With Peers Part 1
  7. Video: 1.2 Communicating With Peers Part 2
  8. Reading: Module 1 Lecture Slides
  9. Reading: Module 1 Required Readings
  10. Video: 1.3 Book Chat: Working Effectively with Virtual Teams
  11. Video: 1.4 Tips for Effective Virtual Meetings
  12. Reading: Resources for Working with and Managing a Virtual Team
  13. Reading: Slides for Lecture 1.4


Graded: Review

WEEK 2


Communicating With Your Manager



4 videos, 2 readings expand

  1. Video: 2.1 Communicating With Your Manager
  2. Video: 2.2 Interview with Starbucks HQ Manager
  3. Video: 2.3 Delivering Bad News
  4. Video: 2.4 Communicating Change Effectively
  5. Reading: Module 2 Lecture Slides
  6. Reading: Module 2 Required Readings


Graded: Review

WEEK 3


Communicating With Executives



3 videos, 2 readings expand

  1. Video: 3.1 Communicating With Executives
  2. Video: 3.2 Deciphering the Communication Styles of Managers
  3. Video: 3.3 Persuading Executive Managers
  4. Reading: Module 3 Required Readings
  5. Reading: Module 3 Lecture Slides


Graded: Review

WEEK 4


Communicating With Your Direct Reports



3 videos, 4 readings expand

  1. Video: 4.1 Communicating with Your Employees
  2. Video: 4.2 Giving Feedback to Your Employees
  3. Video: 4.3 Book Chat: "Listen Up"
  4. Reading: Module 4 Lecture Slides
  5. Reading: Module 4 Required Readings
  6. Reading: Course Wrap-Up
  7. Reading: End of Course Survey


Graded: Review

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