Mediation and Conflict Resolution

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Opleiderscore: starstarstarstar_borderstar_border 6,3 Coursera (CC) heeft een gemiddelde beoordeling van 6,3 (uit 4 ervaringen)

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Beschrijving

When you enroll for courses through Coursera you get to choose for a paid plan or for a free plan

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About this course: Mediation is a crucial means to reaching peaceful and agreed solutions in today’s world – on an international, political, industrial, peace-keeping or social level. With the course you will be able to choose and lead a mediation process. You will gain a deeper understanding of workplace and international conflict resolution. Fundamentals of Negotiation are required to complete this MOOC. You can acquire them through our MOOC "Negotiation Fundamentals". After this course, you will be able to: Define what a mediation is and choose when to use it; List different types of mediation; Identify typical challenges and difficulties that most mediators face; Choose the adequate…

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Nog niet gevonden wat je zocht? Bekijk deze onderwerpen: Conflicthantering, Bemiddelingsvaardigheden, Mediation, Beïnvloeden en Communicatieve vaardigheden.

When you enroll for courses through Coursera you get to choose for a paid plan or for a free plan

  • Free plan: No certicification and/or audit only. You will have access to all course materials except graded items.
  • Paid plan: Commit to earning a Certificate—it's a trusted, shareable way to showcase your new skills.

About this course: Mediation is a crucial means to reaching peaceful and agreed solutions in today’s world – on an international, political, industrial, peace-keeping or social level. With the course you will be able to choose and lead a mediation process. You will gain a deeper understanding of workplace and international conflict resolution. Fundamentals of Negotiation are required to complete this MOOC. You can acquire them through our MOOC "Negotiation Fundamentals". After this course, you will be able to: Define what a mediation is and choose when to use it; List different types of mediation; Identify typical challenges and difficulties that most mediators face; Choose the adequate strategies within a repertoire of options; Identify the do’s and don’ts in mediation. This MOOC offers video lectures from leading experts, interactive questions, case studies, practice and graded quizzes. Designed as a logical follow on from the suite of ESSEC IRENE online courses in negotiation, this course about mediation and conflict resolution teaches a whole set of additional skills and approaches. Developed by one of Europe’s leading institutes of research and education in negotiation and mediation, ESSEC IRENE, this course provides you with a meaningful and effective bouquet of practical cases, tools, approaches and skills to put your mediation into high-impact practice.

Who is this class for: This MOOC has been designed and developed for: • Practitioners wishing to deepen their knowledge of mediation techniques and experience • Students wishing to enter international institutions, national bodies or corporate or union functions in the field of mediation • Those seeking a career change and wishing to add mediation skills to their negotiating experience • Educators, trainers and consultants aiming to boost their knowledge of mediation with an aim to include it in their education and training delivery • The informed public wishing to understand the mechanisms of mediation within the context of world affairs.

Created by:  ESSEC Business School
  • Taught by:  Alan Jenkins, Professor

    Management
  • Taught by:  Aurélien Colson, Professor, ESSEC Business School - Director, IRENE Paris, Singapore & Brussels

    Political Science
  • Taught by:  Joseph Maila

Basic Info Course 3 of 4 in the Negotiation, Mediation and Conflict Resolution Specialization Level Intermediate Commitment 1-2 hours/week Language English How To Pass Pass all graded assignments to complete the course. Coursework

Each course is like an interactive textbook, featuring pre-recorded videos, quizzes and projects.

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ESSEC Business School For over a century, ESSEC has been developing a state-of-the-art educational program that gives the individual pride of place in its learning model, promoting the values of freedom, openness, innovation and responsibility. Preparing future managers to reconcile personal interests with collective responsibility, giving consideration to the common good in their decision-making, and weighing economic challenges against the social costs are some of the objectives ESSEC has set for itself. Its ultimate goal? To create a global world that has meaning for us all.

Syllabus


WEEK 1


Mediation Essentials



7 videos, 2 readings, 2 practice quizzes expand


  1. Video: Introduction of the MOOC
  2. Reading: At the end of this lesson..
  3. Video: Mediation : introduction and definition
  4. Video: Mediation : where, why ?
  5. Video: Mediation : How ? Roles and styles
  6. Practice Quiz: Module 1 - Lesson 1 : Practice Quiz
  7. Discussion Prompt: What current conflicts or disputes are news in your part of the world?
  8. Reading: At the end of this lesson...
  9. Video: The advantages of mediation
  10. Video: The mediation cycle (part 1)
  11. Video: The mediation cycle (part 2)
  12. Discussion Prompt: Brainstorming on Brexit negotiations
  13. Practice Quiz: Module 1 - Lesson 2 : Practice quiz

Graded: Module 1 : Final Graded Quiz

WEEK 2


Mediation in practice



6 videos, 2 readings, 2 practice quizzes expand


  1. Reading: At the end of this lesson
  2. Video: Getting ready: as a party
  3. Video: Getting ready: as a mediator
  4. Video: Resources for the mediator
  5. Discussion Prompt: Resources for mediator
  6. Practice Quiz: Module 2 - Lesson 1 : Practice quiz
  7. Reading: At the end of this lesson...
  8. Video: Joint or Separate Meeting?
  9. Video: The challenge of confidentiality
  10. Video: Traps for the mediator
  11. Discussion Prompt: Traps for the mediator
  12. Practice Quiz: Module 2 - Lesson 2 : Practice quiz

Graded: Module 2 : Final Graded Quiz

WEEK 3


Mediation in the Workplace part 1



4 videos, 3 readings, 1 practice quiz expand


  1. Reading: At the end of this lesson...
  2. Video: The diversity of workplace conflicts
  3. Video: Mediation within an organization's "Dispute resolution system"
  4. Discussion Prompt: When can conflict be advantageous – and how?
  5. Practice Quiz: Module 3 - Lesson 1 : Practice quiz
  6. Reading: At the end of this lesson...
  7. Video: Mediation of individual grievances, in work : the case of supervisor harassment (part 1)
  8. Video: Mediation of individual grievances, in work : the case of supervisor harassment (part 2)
  9. Discussion Prompt: Case study of Jane
  10. Reading: Case study - workplace dispute

Graded: Case study - Workplace dispute - part 1

WEEK 4


Mediation in the Workplace - part 2



2 videos, 3 readings, 1 practice quiz expand


  1. Reading: Before you begin
  2. Reading: At the end of this lesson...
  3. Video: Mediation of collective conflicts in work (part 1)
  4. Video: Mediation of collective conflicts in work (part 2)
  5. Discussion Prompt: Mediation of a strike
  6. Practice Quiz: Module 4 : Practice quiz
  7. Reading: Before you begin

Graded: Case study - Workplace dispute - part 2
Graded: Module 4 : Final Graded Quiz

WEEK 5


Mediation in International Relations
Before you begin : The videos in this module were shot in June 2017. It is therefore possible that some elements evolved since (in particular in Mali, Syria and Ukraine).


12 videos, 5 readings, 1 practice quiz expand


  1. Reading: At the end of this lesson...
  2. Video: Introduction
  3. Video: What is International Political Mediation?
  4. Discussion Prompt: The Middle-East conflict proved, over the long term, to reach a peaceful solution through mediation.
  5. Reading: At the end of this lesson...
  6. Video: The Taif Agreement (1989) - part 1
  7. Video: The Taif Agreement (1989) - part 2
  8. Discussion Prompt: Similarities Are there any similarities between the Lebanese conflict and the Syrian conflict of today?
  9. Reading: At the end of this lesson...
  10. Video: Mali - part 1
  11. Video: Mali - part 2
  12. Reading: At the end of this lesson...
  13. Video: Mediation in a Protracted violent War: bringing peace to Syria - part 1
  14. Video: Mediation in a Protracted violent War: bringing peace to Syria - part 2
  15. Discussion Prompt: Multi-party interests in Syria
  16. Reading: At the end of this lesson...
  17. Video: Mediating Conflict in Europe: the case of Ukraine - part 1
  18. Video: Mediating Conflict in Europe: the case of Ukraine - part 2
  19. Video: Why do mediators mediate?
  20. Practice Quiz: Module 5 : Practice quiz
  21. Video: Conclusion

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