Types of Conflict

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Opleiderscore: starstarstarstar_borderstar_border 6,3 Coursera (CC) heeft een gemiddelde beoordeling van 6,3 (uit 4 ervaringen)

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Beschrijving

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About this course: Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of conflict that allows for effective resolutions, some of which may yield positive outcomes. In this course, we will examine the different types of conflict, how to understand and embrace the positive aspects of conflict, and how to successfully navigate conflict to positive resolution. This course presents the material though video lessons, case studies, and interviews. In each module students will be presented with in-video…

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When you enroll for courses through Coursera you get to choose for a paid plan or for a free plan

  • Free plan: No certicification and/or audit only. You will have access to all course materials except graded items.
  • Paid plan: Commit to earning a Certificate—it's a trusted, shareable way to showcase your new skills.

About this course: Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of conflict that allows for effective resolutions, some of which may yield positive outcomes. In this course, we will examine the different types of conflict, how to understand and embrace the positive aspects of conflict, and how to successfully navigate conflict to positive resolution. This course presents the material though video lessons, case studies, and interviews. In each module students will be presented with in-video quiz questions to test their understanding. To further their mastery of the content students will also be asked to complete two peer reviewed assignments. Upon completing this course, you will be able to: 1. Identify the different types of conflict 2. Illustrate the positive aspects of conflict 3. Provide examples of positive ways to deal with conflict

Created by:  University of California, Irvine
  • Taught by:  Najla DeBow, Instructor

    University of California, Irvine Extension
Basic Info Course 1 of 4 in the Conflict Management Specialization Commitment 4 weeks, 2-3 hours/week Language English How To Pass Pass all graded assignments to complete the course. User Ratings 4.3 stars Average User Rating 4.3See what learners said Coursework

Each course is like an interactive textbook, featuring pre-recorded videos, quizzes and projects.

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University of California, Irvine Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.

Syllabus


WEEK 1


Getting Started
Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey.


1 video, 3 readings expand


  1. Video: Welcome Video
  2. Reading: Course Overview
  3. Reading: About Our Guest Speakers
  4. Reading: Pre-Course Survey


WEEK 2


Different Types of Conflict
In this module we will describe the different types of conflict, identify the sources of conflict, and explain the levels of conflict.


11 videos expand


  1. Video: Different Types of Conflict Lesson 1
  2. Video: Different Types of Conflict Lesson 2
  3. Video: Case Study: Working Overtime
  4. Video: Case Study: Dominating Team Member
  5. Video: Case Study: Communicating with Coworker
  6. Video: Interview with Brent Rasmussen
  7. Video: Different Types of Conflict Lesson 1 Debrief
  8. Video: Different Types of Conflict Lesson 2 Debrief
  9. Video: Book Review: MGMT 3
  10. Video: Book Review: The Courageous Follower
  11. Video: Resource: Change Style Indicator


WEEK 3


Positive Aspects of Conflict
In this module we will discover the positive aspects of conflict, identify appropriate ways of managing conflict, and differentiate among the causes of conflict.


9 videos expand


  1. Video: Positive Aspects of Conflict Lesson 1
  2. Video: Positive Aspects of Conflict Lesson 2
  3. Video: Case Study: Finders Keepers
  4. Video: Case Study: Professional Dress
  5. Video: Case Study: Benefits Issue
  6. Video: Interview with Joseph Chatelle
  7. Video: Interview with Chris O'Neal
  8. Video: Positive Aspects of Conflict Lesson 1 Debrief
  9. Video: Positive Aspects of Conflict Lesson 2 Debrief

Graded: Positive Aspects of Conflict

WEEK 4


Positive Ways of Dealing with Conflict
In this module we will develop positive ways of dealing with conflict, evaluate the cost of conflict, and analyze the impact of conflict to employee engagement and performance.


10 videos expand


  1. Video: Positive Ways of Dealing with Conflict Lesson 1
  2. Video: Positive Ways of Dealing with Conflict Lesson 2
  3. Video: Case Study: Performance Evaluation
  4. Video: Case Study: Silence is Acceptance
  5. Video: Case Study: Dealing with Young Workers
  6. Video: Interview with Karen Kaye
  7. Video: Positive Ways of Dealing with Conflict Lesson 1 Debrief
  8. Video: Positive Ways of Dealing with Conflict Lesson 2 Debrief
  9. Video: Book Review: Crucial Confrontations
  10. Video: Book Review: Leadership, Theory, Skill Development

Graded: Dealing With Conflict in Our Lives

WEEK 5


Course Wrap-up
Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.


1 video, 2 readings expand


  1. Video: End of Course Video
  2. Reading: Message from UCI Extension
  3. Reading: Post-Course Survey

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