Service Design Masterclass
Beschrijving
Dynamic Hands-on Masterclass Covering the Fundamental Service Design Process, Tools and Mindset for Service Innovation and Organizational Transformation.
Based on design thinking, service design is truly the next big competitive advantage for the business. With user-centered design at its heart, service design is about the design or experiences customers love. In a digital age, it's hard to imagine designing services without data and technology. But technology itself won't solve a user's problem and create a delightful experience.
In this master class you will learn how to shift away from a technology or marketing focus towards real empathy for your customers.
This hands-on experience ins…
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Dynamic Hands-on Masterclass Covering the Fundamental Service Design Process, Tools and Mindset for Service Innovation and Organizational Transformation.
Based on design thinking, service design is truly the next big competitive advantage for the business. With user-centered design at its heart, service design is about the design or experiences customers love. In a digital age, it's hard to imagine designing services without data and technology. But technology itself won't solve a user's problem and create a delightful experience.
In this master class you will learn how to shift away from a technology or marketing focus towards real empathy for your customers.
This hands-on experience inspires professionals from different sectors and help them with practical knowledge, tips and methods to design the ultimate customer experience and to transform their organization for the future. The methodology is set-up in such a way that you will be able to implement your learnings directly during your daily work.
Additional benefits: Certificate for attendance from the Service Design Network
Full description and tentative agenda: https://www.fabrica360.eu/service-design
Ask for a quote: hey@fabrica360.eu
Stretgic design and innovation agency providing trainings in service design, design thinking, creative leadership, storytelling, platform design.
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