CompTIA A+ 220-1002 (A+1002)

Course Content

Module 1: Supporting Operating Systems

• Identify Common Operating Systems
• Use Windows Features and Tools
• Manage Files in Windows
• Manage Disks in Windows
• Manage Devices in Windows

Module 2: Installing, Configuring, and Maintaining Operating Systems

• Configure and Use Linux
• Configure and Use macOS
• Install and Upgrade Operating Systems
• Maintain OSs

Module 3: Maintaining and Troubleshooting Microsoft Windows

• Install and Manage Windows Applications
• Manage Windows Performance
• Troubleshoot Windows

Module 4: Configuring and Troubleshooting Networks

• Configure Network Connection Settings
• Install and Configure SOHO Networks
• Configure SOHO Network Security
• Configure Remote Access
• Troubleshoot Network Connections

Module 5: Managing Users, Workstations, and Shared Resources

• Manage Users
• Configure Shared Resources
• Configure Active Directory Accounts and Policies

Module 6: Security Concepts

• Logical Security Concepts
• Threats and Vulnerabilities
• Physical Security Measures

Module 7: Securing Workstations and Data

• Implement Security Best Practices
• Implement Data Protection Policies
• Protect Data During Incident Response

Module 8: Troubleshooting Workstation Security Issues

• Detect, Remove, and Prevent Malware
• Troubleshoot Common Workstation Security Issues

Module 9: Supporting and Troubleshooting Mobile Devices

• Secure Mobile Devices
• Troubleshoot Mobile Device Issues

Module 10: Implementing Operational Procedures

• Environmental Impacts and Controls
• Create and Maintain Documentation
• Use Basic Change Management Best Practices
• Implement Disaster Prevention and Recovery Methods
• Basic Scripting Concepts
• Professionalism and Communication

Prerequisites

To attend the CompTIA A+1002 course, you should have successfully completed the CompTIA IT Fundamentals course or have some basic experience using a PC, Windows, and browsing the web. Specifically, we recommend that you have the following skills and knowledge before starting this course:

• Recognize the main components of a PC as well as storage media such as USB drives and DVD.
• Start the computer and navigate the operating system desktop.
• Use Windows Explorer to create directories and subdirectories and manage files.
• Use a web browser to view websites.