Administering Cisco Unified Contact Center Enterprise Part 1 [AUCCE1]
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Administering Cisco Unified Contact Center Enterprise Part 1 [AUCCE1]
Opleiderscore:
Startdata en plaatsen
computer Online: VIRTUAL TRAINING CENTER 27 mrt. 2023 tot 31 mrt. 2023Toon rooster event 27 maart 2023, 10:30-18:00, VIRTUAL TRAINING CENTER, NL211383.1 event 28 maart 2023, 10:30-18:00, VIRTUAL TRAINING CENTER, NL211383.2 event 29 maart 2023, 10:30-18:00, VIRTUAL TRAINING CENTER, NL211383.3 event 30 maart 2023, 10:30-18:00, VIRTUAL TRAINING CENTER, NL211383.4 event 31 maart 2023, 10:30-18:00, VIRTUAL TRAINING CENTER, NL211383.5 |
placeNieuwegein (Iepenhoeve 5) 19 jun. 2023 tot 23 jun. 2023Toon rooster event 19 juni 2023, 09:00-17:00, Nieuwegein (Iepenhoeve 5), NL214719.1 event 20 juni 2023, 09:00-17:00, Nieuwegein (Iepenhoeve 5), NL214719.2 event 21 juni 2023, 09:00-17:00, Nieuwegein (Iepenhoeve 5), NL214719.3 event 22 juni 2023, 09:00-17:00, Nieuwegein (Iepenhoeve 5), NL214719.4 event 23 juni 2023, 09:00-17:00, Nieuwegein (Iepenhoeve 5), NL214719.5 |
computer Online: VIRTUAL TRAINING CENTRE 19 jun. 2023 tot 23 jun. 2023Toon rooster event 19 juni 2023, 09:00-17:00, VIRTUAL TRAINING CENTRE, NL214719V.1 event 20 juni 2023, 09:00-17:00, VIRTUAL TRAINING CENTRE, NL214719V.2 event 21 juni 2023, 09:00-17:00, VIRTUAL TRAINING CENTRE, NL214719V.3 event 22 juni 2023, 09:00-17:00, VIRTUAL TRAINING CENTRE, NL214719V.4 event 23 juni 2023, 09:00-17:00, VIRTUAL TRAINING CENTRE, NL214719V.5 |
placeNieuwegein (Iepenhoeve 5) 18 sep. 2023 tot 22 sep. 2023Toon rooster event 18 september 2023, 09:00-17:00, Nieuwegein (Iepenhoeve 5), NL214720.1 event 19 september 2023, 09:00-17:00, Nieuwegein (Iepenhoeve 5), NL214720.2 event 20 september 2023, 09:00-17:00, Nieuwegein (Iepenhoeve 5), NL214720.3 event 21 september 2023, 09:00-17:00, Nieuwegein (Iepenhoeve 5), NL214720.4 event 22 september 2023, 09:00-17:00, Nieuwegein (Iepenhoeve 5), NL214720.5 |
computer Online: VIRTUAL TRAINING CENTRE 18 sep. 2023 tot 22 sep. 2023Toon rooster event 18 september 2023, 09:00-17:00, VIRTUAL TRAINING CENTRE, NL214720V.1 event 19 september 2023, 09:00-17:00, VIRTUAL TRAINING CENTRE, NL214720V.2 event 20 september 2023, 09:00-17:00, VIRTUAL TRAINING CENTRE, NL214720V.3 event 21 september 2023, 09:00-17:00, VIRTUAL TRAINING CENTRE, NL214720V.4 event 22 september 2023, 09:00-17:00, VIRTUAL TRAINING CENTRE, NL214720V.5 |
placeNieuwegein (Iepenhoeve 5) 4 dec. 2023 tot 8 dec. 2023Toon rooster event 4 december 2023, 09:00-17:00, Nieuwegein (Iepenhoeve 5), NL214721.1 event 5 december 2023, 09:00-17:00, Nieuwegein (Iepenhoeve 5), NL214721.2 event 6 december 2023, 09:00-17:00, Nieuwegein (Iepenhoeve 5), NL214721.3 event 7 december 2023, 09:00-17:00, Nieuwegein (Iepenhoeve 5), NL214721.4 event 8 december 2023, 09:00-17:00, Nieuwegein (Iepenhoeve 5), NL214721.5 |
computer Online: VIRTUAL TRAINING CENTRE 4 dec. 2023 tot 8 dec. 2023Toon rooster event 4 december 2023, 09:00-17:00, VIRTUAL TRAINING CENTRE, NL214721V.1 event 5 december 2023, 09:00-17:00, VIRTUAL TRAINING CENTRE, NL214721V.2 event 6 december 2023, 09:00-17:00, VIRTUAL TRAINING CENTRE, NL214721V.3 event 7 december 2023, 09:00-17:00, VIRTUAL TRAINING CENTRE, NL214721V.4 event 8 december 2023, 09:00-17:00, VIRTUAL TRAINING CENTRE, NL214721V.5 |
Beschrijving
Ontdek de verschillende trainingsmogelijkheden bij Global Knowledge
Online of op locatie er is altijd een vorm die bij je past.
Kies op welke manier jij of je team graag een training wilt volgen. Global Knowledge bied je verschillende trainingsmogelijkheden. Je kunt kiezen uit o.a. klassikaal, Virtueel Klassikaal (online), e-Learning en maatwerk. Met onze Blended oplossing kun je de verschillende trainingsvormen combineren.
OVERVIEW
This 5 day instructor-led course is designed for system engineers and customers involved with the support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound/outbound UCCE environment.
OBJECTIVES
After completing this course you should be able to:
- Identify the basic components and operations of the Unified CCE solution
- Configure and script a basic UCCE CVP deployment
- Perform the ICM configuration tasks required to support basic agent functionality
- Build and test a basic ICM script utilizing microapps
- Configure and script UCCE to support reporting …
Veelgestelde vragen
Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.
Ontdek de verschillende trainingsmogelijkheden bij Global Knowledge
Online of op locatie er is altijd een vorm die bij je past.
Kies op welke manier jij of je team graag een training wilt volgen. Global Knowledge bied je verschillende trainingsmogelijkheden. Je kunt kiezen uit o.a. klassikaal, Virtueel Klassikaal (online), e-Learning en maatwerk. Met onze Blended oplossing kun je de verschillende trainingsvormen combineren.
OVERVIEW
This 5 day instructor-led course is designed for
system engineers and customers involved with the support of a
UCCE solution deployed in a CVP comprehensive environment. This
course describes the requirements, resources and tools needed to
perform routine adds, moves and changes in the inbound/outbound
UCCE environment.
OBJECTIVES
After completing this course you should be able to:
- Identify the basic components and operations of the Unified CCE solution
- Configure and script a basic UCCE CVP deployment
- Perform the ICM configuration tasks required to support basic agent functionality
- Build and test a basic ICM script utilizing microapps
- Configure and script UCCE to support reporting requirements, precision queuing and RONA
- Deploy the CVP VXML component in a Unified CCE solution successfully
- Generate basic reports using Cisco Unified IC
AUDIENCE
This course is intended for those administering a UCEE solution, or responsible for Level 1-2 support.CERTIFICATION
Recommended preparation for the following exam(s):
- 600-455 - Designing Cisco Unified Contact Center Enterprise (UCCED)
- 600-460 - Implementing and Suppporting Unified Contact Center Enterprise (UCCEIS)
Delegates looking to take these exams will also need to have studied the AUCCE2 and DUCCE courses
NEXT STEP
The following courses are recommended for engineers involved in the deployment of a UCCE environment
- DUCCE - Deploying Cisco Unified Contact Center Enterprise
- DUIC - Deploying Cisco Unified Intelligence Center
CONTENT
Cisco Unified Contact Center Enterprise v10 Foundations
- Introducing UCCE
- Unified CCE Components and Architecture
- UCCE Terms, Routing and Additional Components
- Accessing UCCE Tools
UCCE Configuration and Scripting
- Configuration Manager
- Script Editor Overview
- Scripting for CVP
Unified CCE Inbound Agent Considerations
- CTI Options Overview
- Configuring ICM for Agent Functionality
- Configuring UCM for Agent Functionality
- Scripting ICM for Agent Functionality
Unified CCE IVR/VRU Functionality
- Basic IVR Scripting with Microapps
- ICM Microapps
- Cisco Unified ICM Enterprise Scripting Using Microapplications
Additional UCCE Considerations
- ICM Considerations for Reporting and Monitoring
- Precision Routing
- RONA
VXML Implementation
- Basic VXML Functionality
- Installing and Configuring VXML
Cisco Unified Intelligence Center Reporting
- Cisco Unified IC Overview
- Cisco CUIC Reporting
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Deel je ervaring
Heb je ervaring met deze cursus? Deel je ervaring en help anderen kiezen. Als dank voor de moeite doneert Springest € 1,- aan Stichting Edukans.Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.