Administering Cisco Unified Contact Center Enterprise Part 2 [AUCCE2]
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Administering Cisco Unified Contact Center Enterprise Part 2 [AUCCE2]
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Startdata en plaatsen
placeNieuwegein (Iepenhoeve 5) 24 apr. 2023 tot 28 apr. 2023Toon rooster event 24 april 2023, 09:00-17:00, Nieuwegein (Iepenhoeve 5), NL214723.1 event 25 april 2023, 09:00-17:00, Nieuwegein (Iepenhoeve 5), NL214723.2 event 26 april 2023, 09:00-17:00, Nieuwegein (Iepenhoeve 5), NL214723.3 event 27 april 2023, 09:00-17:00, Nieuwegein (Iepenhoeve 5), NL214723.4 event 28 april 2023, 09:00-17:00, Nieuwegein (Iepenhoeve 5), NL214723.5 |
computer Online: VIRTUAL TRAINING CENTRE 24 apr. 2023 tot 28 apr. 2023Toon rooster event 24 april 2023, 09:00-17:00, VIRTUAL TRAINING CENTRE, NL214723V.1 event 25 april 2023, 09:00-17:00, VIRTUAL TRAINING CENTRE, NL214723V.2 event 26 april 2023, 09:00-17:00, VIRTUAL TRAINING CENTRE, NL214723V.3 event 27 april 2023, 09:00-17:00, VIRTUAL TRAINING CENTRE, NL214723V.4 event 28 april 2023, 09:00-17:00, VIRTUAL TRAINING CENTRE, NL214723V.5 |
placeNieuwegein (Iepenhoeve 5) 24 jul. 2023 tot 28 jul. 2023Toon rooster event 24 juli 2023, 09:00-17:00, Nieuwegein (Iepenhoeve 5), NL214724.1 event 25 juli 2023, 09:00-17:00, Nieuwegein (Iepenhoeve 5), NL214724.2 event 26 juli 2023, 09:00-17:00, Nieuwegein (Iepenhoeve 5), NL214724.3 event 27 juli 2023, 09:00-17:00, Nieuwegein (Iepenhoeve 5), NL214724.4 event 28 juli 2023, 09:00-17:00, Nieuwegein (Iepenhoeve 5), NL214724.5 |
computer Online: VIRTUAL TRAINING CENTRE 24 jul. 2023 tot 28 jul. 2023Toon rooster event 24 juli 2023, 09:00-17:00, VIRTUAL TRAINING CENTRE, NL214724V.1 event 25 juli 2023, 09:00-17:00, VIRTUAL TRAINING CENTRE, NL214724V.2 event 26 juli 2023, 09:00-17:00, VIRTUAL TRAINING CENTRE, NL214724V.3 event 27 juli 2023, 09:00-17:00, VIRTUAL TRAINING CENTRE, NL214724V.4 event 28 juli 2023, 09:00-17:00, VIRTUAL TRAINING CENTRE, NL214724V.5 |
placeNieuwegein (Iepenhoeve 5) 23 okt. 2023 tot 27 okt. 2023Toon rooster event 23 oktober 2023, 09:00-17:00, Nieuwegein (Iepenhoeve 5), NL214725.1 event 24 oktober 2023, 09:00-17:00, Nieuwegein (Iepenhoeve 5), NL214725.2 event 25 oktober 2023, 09:00-17:00, Nieuwegein (Iepenhoeve 5), NL214725.3 event 26 oktober 2023, 09:00-17:00, Nieuwegein (Iepenhoeve 5), NL214725.4 event 27 oktober 2023, 09:00-17:00, Nieuwegein (Iepenhoeve 5), NL214725.5 |
computer Online: VIRTUAL TRAINING CENTRE 23 okt. 2023 tot 27 okt. 2023Toon rooster event 23 oktober 2023, 09:00-17:00, VIRTUAL TRAINING CENTRE, NL214725V.1 event 24 oktober 2023, 09:00-17:00, VIRTUAL TRAINING CENTRE, NL214725V.2 event 25 oktober 2023, 09:00-17:00, VIRTUAL TRAINING CENTRE, NL214725V.3 event 26 oktober 2023, 09:00-17:00, VIRTUAL TRAINING CENTRE, NL214725V.4 event 27 oktober 2023, 09:00-17:00, VIRTUAL TRAINING CENTRE, NL214725V.5 |
Beschrijving
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OVERVIEW
This is a 5 day instructor-led course for system engineers and customers who will be involved with "Day2" support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound/outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support.
OBJECTIVES
After attending this course you should be able to:
- Identify the basic components and operations of the Unified CCE solution
- Configure and script a basic UCCE CVP deployment
- Implement b…
Veelgestelde vragen
Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.
Ontdek de verschillende trainingsmogelijkheden bij Global Knowledge
Online of op locatie er is altijd een vorm die bij je past.
Kies op welke manier jij of je team graag een training wilt volgen. Global Knowledge bied je verschillende trainingsmogelijkheden. Je kunt kiezen uit o.a. klassikaal, Virtueel Klassikaal (online), e-Learning en maatwerk. Met onze Blended oplossing kun je de verschillende trainingsvormen combineren.
OVERVIEW
This is a 5 day instructor-led course for system engineers and customers who will be involved with "Day2" support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound/outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support.
OBJECTIVES
After attending this course you should be able to:
- Identify the basic components and operations of the Unified CCE solution
- Configure and script a basic UCCE CVP deployment
- Implement business rules as they apply to scripting and routing in Unified CM
- Install a basic CCE VXML Solution
- Install, configure and run a CCE Outbound Option Campaign
- Describe how to support CCE
AUDIENCE
Individuals involved in the advanced administration and support of a UCCE environment
CERTIFICATION
Recommended preparation for the following exam(s):
- 600-455 - Designing Cisco Unified Contact Center Enterprise (UCCED)
- 600-460 - Implementing and Supporting Unified Contact Center Enterprise (UCCEIS)
Delegates looking to take these exams will also need to have studied the AUCCE1 and DUCCE courses
NEXT STEP
The following courses are recommended for engineers involved in the deployment of a UCCE environment
- DUCCE - Deploying Cisco Unified Contact Center Enterprise
- DUIC - Deploying Cisco Unified Intelligence Center
CONTENT
Cisco Unified Contact Center Enterprise v10 Foundations
- Lesson 1: Introducing UCCE
- Lesson 2: Unified CCE Architecture and Components
- Lesson 3: UCCE Terms, Routing and Additional Components
- Lesson 4: Accessing UCCE Tools
CCE Configuration and Scripting Review
- Lesson 1: Configuration Manager and Script Editor Review
- Lesson 2: CTI Review
- Lesson 3: Agent Skill Review
- Lesson 4: Microapps and Media File Review
- Lesson 5: Precision Routing Review
- Lesson 6: Transfers and RONA Review
- Lesson 7: Mobile Agents
Implementing Business Rules
- Lesson 1: Advanced Scripting and Routing
- Lesson 2: ICM Scripting Variables, Expressions, Formulas and Functions
- Lesson 3: Creating an Administrative Script for Time of Day Routing
- Lesson 4: Creating Feature Control Sets and Users
- Lesson 5: Silent Monitoring and Recording
CCE VXML Solution
- Lesson 1: Basic VXML Functionality
- Lesson 2: Installing and Configuring VXML Solution
- Lesson 3: Basic VXML SQL Database Lookup
- Lesson 4: Exploring Courtesy Callback
- Lesson 5: Agent Greeting
UCCE Outbound Option
- Lesson 1: Outbound Option
- Lesson 2: Configuring Outbound Option for Agent and IVR Campaigns
CCE Support Considerations
- Lesson 1: Supporting UCCE
- Lesson 2: Diagnostic Framework Suite
- Lesson 3: UCCE Support
- Lesson 4: Tracking an Agent Call Through the Database
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