Deploying Cisco Unified Contact Center Enterprise [DUCCE]
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Deploying Cisco Unified Contact Center Enterprise [DUCCE]
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Startdata en plaatsen
placeNieuwegein (Iepenhoeve 5) 13 mrt. 2023 tot 17 mrt. 2023Toon rooster event 13 maart 2023, 09:00-17:30, Nieuwegein (Iepenhoeve 5), NL214942.1 event 14 maart 2023, 09:00-17:30, Nieuwegein (Iepenhoeve 5), NL214942.2 event 15 maart 2023, 09:00-17:30, Nieuwegein (Iepenhoeve 5), NL214942.3 event 16 maart 2023, 09:00-17:30, Nieuwegein (Iepenhoeve 5), NL214942.4 event 17 maart 2023, 09:00-17:30, Nieuwegein (Iepenhoeve 5), NL214942.5 |
computer Online: VIRTUAL TRAINING CENTRE 13 mrt. 2023 tot 17 mrt. 2023Toon rooster event 13 maart 2023, 09:00-17:30, VIRTUAL TRAINING CENTRE, NL214942V.1 event 14 maart 2023, 09:00-17:30, VIRTUAL TRAINING CENTRE, NL214942V.2 event 15 maart 2023, 09:00-17:30, VIRTUAL TRAINING CENTRE, NL214942V.3 event 16 maart 2023, 09:00-17:30, VIRTUAL TRAINING CENTRE, NL214942V.4 event 17 maart 2023, 09:00-17:30, VIRTUAL TRAINING CENTRE, NL214942V.5 |
placeNieuwegein (Iepenhoeve 5) 31 jul. 2023 tot 4 aug. 2023Toon rooster event 31 juli 2023, 09:00-17:30, Nieuwegein (Iepenhoeve 5), NL214943.1 event 1 augustus 2023, 09:00-17:30, Nieuwegein (Iepenhoeve 5), NL214943.2 event 2 augustus 2023, 09:00-17:30, Nieuwegein (Iepenhoeve 5), NL214943.3 event 3 augustus 2023, 09:00-17:30, Nieuwegein (Iepenhoeve 5), NL214943.4 event 4 augustus 2023, 09:00-17:30, Nieuwegein (Iepenhoeve 5), NL214943.5 |
computer Online: VIRTUAL TRAINING CENTRE 31 jul. 2023 tot 4 aug. 2023Toon rooster event 31 juli 2023, 09:00-17:30, VIRTUAL TRAINING CENTRE, NL214943V.1 event 1 augustus 2023, 09:00-17:30, VIRTUAL TRAINING CENTRE, NL214943V.2 event 2 augustus 2023, 09:00-17:30, VIRTUAL TRAINING CENTRE, NL214943V.3 event 3 augustus 2023, 09:00-17:30, VIRTUAL TRAINING CENTRE, NL214943V.4 event 4 augustus 2023, 09:00-17:30, VIRTUAL TRAINING CENTRE, NL214943V.5 |
placeNieuwegein (Iepenhoeve 5) 13 nov. 2023 tot 17 nov. 2023Toon rooster event 13 november 2023, 09:00-17:30, Nieuwegein (Iepenhoeve 5), NL214944.1 event 14 november 2023, 09:00-17:30, Nieuwegein (Iepenhoeve 5), NL214944.2 event 15 november 2023, 09:00-17:30, Nieuwegein (Iepenhoeve 5), NL214944.3 event 16 november 2023, 09:00-17:30, Nieuwegein (Iepenhoeve 5), NL214944.4 event 17 november 2023, 09:00-17:30, Nieuwegein (Iepenhoeve 5), NL214944.5 |
computer Online: VIRTUAL TRAINING CENTRE 13 nov. 2023 tot 17 nov. 2023Toon rooster event 13 november 2023, 09:00-17:30, VIRTUAL TRAINING CENTRE, NL214944V.1 event 14 november 2023, 09:00-17:30, VIRTUAL TRAINING CENTRE, NL214944V.2 event 15 november 2023, 09:00-17:30, VIRTUAL TRAINING CENTRE, NL214944V.3 event 16 november 2023, 09:00-17:30, VIRTUAL TRAINING CENTRE, NL214944V.4 event 17 november 2023, 09:00-17:30, VIRTUAL TRAINING CENTRE, NL214944V.5 |
Beschrijving
Ontdek de verschillende trainingsmogelijkheden bij Global Knowledge
Online of op locatie er is altijd een vorm die bij je past.
Kies op welke manier jij of je team graag een training wilt volgen. Global Knowledge bied je verschillende trainingsmogelijkheden. Je kunt kiezen uit o.a. klassikaal, Virtueel Klassikaal (online), e-Learning en maatwerk. Met onze Blended oplossing kun je de verschillende trainingsvormen combineren.
OVERVIEW
This course is designed for system engineers involved in the day-to-day interaction with the Cisco Unified Contact Center Enterprise (CCE) product. Students will gain an understanding of the Unified CCE deployment capabilities, processes, fault tolerance, installation, and basic troubleshooting options.The Unified CCE software will be installed and the Unified CCE troubleshooting tools explored.
OBJECTIVES
After completing this course you should be able to:
- Identify the basic components and operations of the Unified CCE solution
- Use the available UCCE tools to complete a basic UCCE system installation
- Discuss the installation and configuration steps required to support agent functi…
Veelgestelde vragen
Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.
Ontdek de verschillende trainingsmogelijkheden bij Global Knowledge
Online of op locatie er is altijd een vorm die bij je past.
Kies op welke manier jij of je team graag een training wilt volgen. Global Knowledge bied je verschillende trainingsmogelijkheden. Je kunt kiezen uit o.a. klassikaal, Virtueel Klassikaal (online), e-Learning en maatwerk. Met onze Blended oplossing kun je de verschillende trainingsvormen combineren.
OVERVIEW
This course is designed for system engineers involved in the
day-to-day interaction with the Cisco Unified Contact Center
Enterprise (CCE) product. Students will gain an understanding
of the Unified CCE deployment capabilities, processes, fault
tolerance, installation, and basic troubleshooting options.The
Unified CCE software will be installed and the Unified CCE
troubleshooting tools explored.
OBJECTIVES
After completing this course you should be able to:
- Identify the basic components and operations of the Unified CCE solution
- Use the available UCCE tools to complete a basic UCCE system installation
- Discuss the installation and configuration steps required to support agent functionality in a UCCE deployment
- Install a basic CCE VXML Solution
- Install, configure and run a CCE Outbound Option Campaign
- Describe how to support CCE
AUDIENCE
Engineers involved in the configuration and maintenance of a Cisco Unified Contact Center Enterprise deployment, as well as Cisco Channel Partners looking to achieve the Cisco UCCE ATP.
CERTIFICATION
Recommended as preparation for exam (s) ;
- 600-455 - Designing Cisco Unified Contact Center Enterprise Design (UCCED)
- 600-460 - Implementing and Supporting Cisco Unified Contact Center Enterprise (UCCEIS)
Delegates looking to take these exams will also need to have studied the AUCCE1 and DUCCE courses
NEXT STEP
The following courses are recommended for engineers involved in the deployment of a UCCE environment
- DUIC - Deploying Cisco Unified Intelligence Center
CONTENT
Cisco Unified Contact Center Enterprise v10 Foundations
- Introducing UCCE
- Unified CCE Architecture and Components
- UCCE Terms, Routing and Additional Components
- Accessing UCCE Tools
Preparing UCCE for Basic IVR Scripting
- UCCE Protocols and Call Flows
- Using Domain Manager
- Introducing the Unified CCE Main Installer
- Central Controller Installation
- Installing Admin Data Servers and Clients
- Configuring ICM for CVP
- Configuring CVP for UCCE
- UCCE Voice Gateway Internetworking Considerations
- Basic IVR Scripting with Microapps
Preparing UCCE for Basic Agent Functionality
- Configure UCM to Support UCCE
- Installing UCCE CTI Software
- UCCE Configuration and Scripting for Additional Agent and IVR Functionality
- Enabling Transfers and RONA
Installing and Configuring CCE VXML Solution
- Basic VXML Functionality
- Installing and Configuring VXML Solution
- Exploring Courtesy Callback
Installing CCE Outbound Option
- Introduction to Outbound Option
- Outbound Option Installation and Configuration
- Configuring Outbound Option for Agent and IVR Campaigns
Supporting CCE
- ICM Processes
- Diagnostic Framework Suite
- UCCE Support
- Service Assurance
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Deel je ervaring
Heb je ervaring met deze cursus? Deel je ervaring en help anderen kiezen. Als dank voor de moeite doneert Springest € 1,- aan Stichting Edukans.Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.