ServiceNow Fundamentals [SNF]

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Startdatum en plaats

ServiceNow Fundamentals [SNF]

Global Knowledge Network Netherlands B.V.
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Opleiderscore: starstarstarstarstar_border 7,8 Global Knowledge Network Netherlands B.V. heeft een gemiddelde beoordeling van 7,8 (uit 113 ervaringen)

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5
Gemiddeld cijfer voor ServiceNow Fundamentals [SNF]
Gebaseerd op 1 ervaring Lees alle ervaringenchevron_right
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Harm van Genesen
Platform engineer
5
ServiceNow Fundamentals [SNF]

"Zeker wat geleerd maar veel van de cursus was moeilijk te volgen door het gebrekkige Engels/accent plus de bijna geen interactie maakte dat de voor mij prima "niet live" had gekund. " - 28-09-2021 11:09

"Zeker wat geleerd maar veel van de cursus was moeilijk te volgen door het gebrekkige Engels/accent plus de bijna geen interactie maakte dat … alles lezen - 28-09-2021 11:09

Startdata en plaatsen

computer Online: VIRTUAL TRAINING CENTER
26 jan. 2022 tot 28 jan. 2022
Toon rooster
event 26 januari 2022, 09:00-17:00, VIRTUAL TRAINING CENTER, NL203823.1
event 27 januari 2022, 09:00-17:00, VIRTUAL TRAINING CENTER, NL203823.2
event 28 januari 2022, 09:00-17:00, VIRTUAL TRAINING CENTER, NL203823.3
computer Online: VIRTUAL TRAINING CENTER
31 jan. 2022 tot 2 feb. 2022
Toon rooster
event 31 januari 2022, 09:00-17:00, VIRTUAL TRAINING CENTER, NL203824.1
event 1 februari 2022, 09:00-17:00, VIRTUAL TRAINING CENTER, NL203824.2
event 2 februari 2022, 09:00-17:00, VIRTUAL TRAINING CENTER, NL203824.3
computer Online: VIRTUAL TRAINING CENTER
7 feb. 2022 tot 9 feb. 2022
Toon rooster
event 7 februari 2022, 10:00-18:00, VIRTUAL TRAINING CENTER, NL206184.1
event 8 februari 2022, 10:00-18:00, VIRTUAL TRAINING CENTER, NL206184.2
event 9 februari 2022, 10:00-18:00, VIRTUAL TRAINING CENTER, NL206184.3
computer Online: VIRTUAL TRAINING CENTER
9 feb. 2022 tot 11 feb. 2022
Toon rooster
event 9 februari 2022, 10:00-18:00, VIRTUAL TRAINING CENTER, NL206019.1
event 10 februari 2022, 10:00-18:00, VIRTUAL TRAINING CENTER, NL206019.2
event 11 februari 2022, 10:00-18:00, VIRTUAL TRAINING CENTER, NL206019.3
computer Online: VIRTUAL TRAINING CENTER
14 feb. 2022 tot 16 feb. 2022
Toon rooster
event 14 februari 2022, 10:00-18:00, VIRTUAL TRAINING CENTER, NL206020.1
event 15 februari 2022, 10:00-18:00, VIRTUAL TRAINING CENTER, NL206020.2
event 16 februari 2022, 10:00-18:00, VIRTUAL TRAINING CENTER, NL206020.3
computer Online: VIRTUAL TRAINING CENTER
23 feb. 2022 tot 25 feb. 2022
Toon rooster
event 23 februari 2022, 09:00-17:00, VIRTUAL TRAINING CENTER, NL203825.1
event 24 februari 2022, 09:00-17:00, VIRTUAL TRAINING CENTER, NL203825.2
event 25 februari 2022, 09:00-17:00, VIRTUAL TRAINING CENTER, NL203825.3
computer Online: VIRTUAL TRAINING CENTER
1 mrt. 2022 tot 3 mrt. 2022
Toon rooster
event 1 maart 2022, 09:00-17:00, VIRTUAL TRAINING CENTER, NL203826.1
event 2 maart 2022, 09:00-17:00, VIRTUAL TRAINING CENTER, NL203826.2
event 3 maart 2022, 09:00-17:00, VIRTUAL TRAINING CENTER, NL203826.3
computer Online: VIRTUAL TRAINING CENTER
7 mrt. 2022 tot 9 mrt. 2022
Toon rooster
event 7 maart 2022, 09:00-17:00, VIRTUAL TRAINING CENTER, NL206562.1
event 8 maart 2022, 09:00-17:00, VIRTUAL TRAINING CENTER, NL206562.2
event 9 maart 2022, 09:00-17:00, VIRTUAL TRAINING CENTER, NL206562.3
computer Online: VIRTUAL TRAINING CENTER
8 mrt. 2022 tot 10 mrt. 2022
Toon rooster
event 8 maart 2022, 09:00-17:00, VIRTUAL TRAINING CENTER, NL206563.1
event 9 maart 2022, 09:00-17:00, VIRTUAL TRAINING CENTER, NL206563.2
event 10 maart 2022, 09:00-17:00, VIRTUAL TRAINING CENTER, NL206563.3
computer Online: VIRTUAL TRAINING CENTER
9 mrt. 2022 tot 11 mrt. 2022
Toon rooster
event 9 maart 2022, 10:00-18:00, VIRTUAL TRAINING CENTER, NL206021.1
event 10 maart 2022, 10:00-18:00, VIRTUAL TRAINING CENTER, NL206021.2
event 11 maart 2022, 10:00-18:00, VIRTUAL TRAINING CENTER, NL206021.3
computer Online: VIRTUAL TRAINING CENTER
14 mrt. 2022 tot 16 mrt. 2022
Toon rooster
event 14 maart 2022, 10:00-18:00, VIRTUAL TRAINING CENTER, NL206022.1
event 15 maart 2022, 10:00-18:00, VIRTUAL TRAINING CENTER, NL206022.2
event 16 maart 2022, 10:00-18:00, VIRTUAL TRAINING CENTER, NL206022.3
computer Online: VIRTUAL TRAINING CENTER
23 mrt. 2022 tot 25 mrt. 2022
Toon rooster
event 23 maart 2022, 09:00-17:00, VIRTUAL TRAINING CENTER, NL203827.1
event 24 maart 2022, 09:00-17:00, VIRTUAL TRAINING CENTER, NL203827.2
event 25 maart 2022, 09:00-17:00, VIRTUAL TRAINING CENTER, NL203827.3
computer Online: VIRTUAL TRAINING CENTER
28 mrt. 2022 tot 30 mrt. 2022
Toon rooster
event 28 maart 2022, 09:00-17:00, VIRTUAL TRAINING CENTER, NL203828.1
event 29 maart 2022, 09:00-17:00, VIRTUAL TRAINING CENTER, NL203828.2
event 30 maart 2022, 09:00-17:00, VIRTUAL TRAINING CENTER, NL203828.3

Beschrijving

Ontdek de verschillende trainingsmogelijkheden bij Global Knowledge

Online of op locatie er is altijd een vorm die bij je past.

Kies op welke manier jij of je team graag een training wilt volgen. Global Knowledge bied je verschillende trainingsmogelijkheden. Je kunt kiezen uit o.a. klassikaal, Virtueel Klassikaal (online), e-Learning en maatwerk. Met onze Blended oplossing kun je de verschillende trainingsvormen combineren.

OVERVIEW

During ServiceNow Fundamentals, participants learn about many topics and interact with various applications by navigating the platform and applying their newly acquired knowledge.

Course Format

ServiceNow Fundamentals is a three-day course taught both as Instructor-Led Training (ILT) and Virtual Instructor-Led Training (VILT) in time zones throughout the world.

Extensive hands-on exercises are included with each course module to reinforce the lecture concepts and provide practical experience. Exercises are performed in a personal dedicated training instance.

Several instructor-led group activities such as knowledge checks, concept reviews, and open discussions are embedded throughou…

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Veelgestelde vragen

Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.

Nog niet gevonden wat je zocht? Bekijk deze onderwerpen: ServiceNow, Projectmanagement, Cloud Computing, Human Resource Management (HRM) en Arbeidsrecht.

Ontdek de verschillende trainingsmogelijkheden bij Global Knowledge

Online of op locatie er is altijd een vorm die bij je past.

Kies op welke manier jij of je team graag een training wilt volgen. Global Knowledge bied je verschillende trainingsmogelijkheden. Je kunt kiezen uit o.a. klassikaal, Virtueel Klassikaal (online), e-Learning en maatwerk. Met onze Blended oplossing kun je de verschillende trainingsvormen combineren.

OVERVIEW

During ServiceNow Fundamentals, participants learn about many topics and interact with various applications by navigating the platform and applying their newly acquired knowledge.

Course Format

ServiceNow Fundamentals is a three-day course taught both as Instructor-Led Training (ILT) and Virtual Instructor-Led Training (VILT) in time zones throughout the world.

Extensive hands-on exercises are included with each course module to reinforce the lecture concepts and provide practical experience. Exercises are performed in a personal dedicated training instance.

Several instructor-led group activities such as knowledge checks, concept reviews, and open discussions are embedded throughout the course flow. Participants are able to validate their newly acquired knowledge as well as benefit from real life business scenarios shared by fellow students.

OBJECTIVES

A combination of lecture content and labs in the ServiceNow Fundamentals course will summarize fundamental platform features by:

  • Describing the ServiceNow user interface,
  • Providing a summary of the database schema,
  • Demonstrating uses for commonly accessed applications, and

Introducing advanced functionality, such as scripting and application development

AUDIENCE

This course is designed for all Customer and Partner users, and ServiceNow Employees in technical roles such as Technical Consultant, Architect, and System Administrator, who are expected to work within the ServiceNow platform.

CERTIFICATION

ServiceNow Certified System Administrator (SCSA)

CONTENT

Module 1: User Interface & Navigation

Objectives of Module 1:

  • Demonstrate how to navigate to applications and modules in ServiceNow using the Application and Filter Navigators
  • Create views and filters for a table list
  • Update records using inline editing
  • Configure a form view using Form Layout and Form Designer
  • Describe how to create and update records in a form view
  • Understand how to modify the colors in an instance for the logged-in user as well as for users in the instance

Labs of Module 1:

  • Lab 1.1 – Navigate the platform utilizing the Application Navigator
  • Lab 1.2 – Configure a list view and create a shareable list filter
  • Lab 1.3 – Configure a form view and update records
  • Lab 1.4 – Use the Basic Configuration UI16 module to apply branding to the platform

Module 2: Collaboration

Objectives of Module 2:

  • Explain how to access the service portal for the instance
  • Understand how to submit an incident through the service portal
  • Discuss when the My Work and My Groups Work modules should be used
  • Demonstrate how to use work notes, additional comments, and connect chat to collaborate on a task
  • Describe the differences between events and notifications
  • Create a reporter by modifying an existing report using the Report Designer
  • Share a report with a group

Labs of Module 2:

  • Lab 2.1 – Practice group task management by using form work notes and chat
  • Lab 2.2 – Create, test, and verify a notification
  • Lab 2.3 – Create a simple report and share it with a group of users

Module 3: Database Administration

Objectives of Module 3:

  • Explain the hierarchy of tables, records, and fields
  • Differentiate the classes of tables in ServiceNow
  • Identify different field types in a record
  • Demonstrate how to create access control rules
  • Discuss how access controls are evaluated
  • Explain how to use import sets to populate data in a table
  • Describe the purpose of the CMDB
  • Create a new CI class in the CMDB along with relationships to other CIs

Labs of Module 3:

  • Lab 3.1 – Create a new table with accompanying lists and forms
  • Lab 3.2 – Practice restricting access to data by defining security controls
  • Lab 3.3 – Populate a table with data records using Import Sets
  • Lab 3.4 – Establish relationships in the configuration management database

Module 4: Self-Service & Process Automation

Objectives of Module 4:

  • Create a Knowledge Base article by importing a Word document
  • Explain how to locate and approve knowledge base articles
  • Define, apply, and test user criteria on the knowledge base
  • Demonstrate how to create a catalog item with variables
  • Use the Try It functionality to test catalog item ordering
  • Create a Flow Designer Flow and associate it with a service catalog item
  • Test the flow by ordering a catalog item

Labs of Module 4:

  • Lab 4.1 – Import knowledge content and practice publishing an article
  • Lab 4.2 – Create a catalog item
  • Lab 4.3 – Create a Flow and associate it to the catalog request process, then test it

Module 5: Introduction to Development

Objectives of Module 5:

  • Demonstrate how to create a UI Policy and UI Policy Action to make a field read-only, mandatory, or visible
  • Explain how a business rule can be used to display messages to the user
  • Understand which changes are captured in Update Sets
  • Create an update set to capture form changes
  • Outline the process of completing and exporting an update set
  • Identify the steps to retrieve, preview, and commit an update set

Labs of Module 5:

  • Lab 5.1 – Practice implementing various script types
  • Lab 5.2 – Work with update sets to capture configuration changes
  • Lab 5.3 – Register a developer instance and work with Update Sets

Module 6: Capstone Project

Objectives of Module 6:

• Reinforce various topics presented in ServiceNow Fundamentals

5
Gemiddeld cijfer voor ServiceNow Fundamentals [SNF]
Gebaseerd op 1 ervaring
starstarstar_halfstar_borderstar_border
Harm van Genesen
Platform engineer
5
ServiceNow Fundamentals [SNF]

"Zeker wat geleerd maar veel van de cursus was moeilijk te volgen door het gebrekkige Engels/accent plus de bijna geen interactie maakte dat de voor mij prima "niet live" had gekund. " - 28-09-2021 11:09

"Zeker wat geleerd maar veel van de cursus was moeilijk te volgen door het gebrekkige Engels/accent plus de bijna geen interactie maakte dat … alles lezen - 28-09-2021 11:09

Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.

Download gratis en vrijblijvend de informatiebrochure

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