ServiceNow Performance Analytics (PA) Fundamentals + Exam [SNPAF]

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ServiceNow Performance Analytics (PA) Fundamentals + Exam [SNPAF]

Global Knowledge Network Netherlands B.V.
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Opleiderscore: starstarstarstarstar_border 7,7 Global Knowledge Network Netherlands B.V. heeft een gemiddelde beoordeling van 7,7 (uit 140 ervaringen)

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Gemiddeld cijfer voor ServiceNow Performance Analytics (PA) Fundamentals + Exam [SNPAF]
Gebaseerd op 1 ervaring Lees alle ervaringenchevron_right
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Will-Jan Gijsbers
2
ServiceNow Performance Analytics (PA) Fundamentals + Exam [SNPAF]

"Cursus is voor mij niet doorgegaan (klas was vol), dit kreeg ik te horen nadat de aanmelding eerst was goedgekeurd. Er is beloofd dat er naar alternatieven wordt gekeken, maar daar wacht ik nog steeds op." - 23-11-2022 09:43

"Cursus is voor mij niet doorgegaan (klas was vol), dit kreeg ik te horen nadat de aanmelding eerst was goedgekeurd. Er is beloofd dat er naa… alles lezen - 23-11-2022 09:43

Startdata en plaatsen

computer Online: VIRTUAL TRAINING CENTER
12 dec. 2022 tot 13 dec. 2022
Toon rooster
event 12 december 2022, 09:00-17:00, VIRTUAL TRAINING CENTER, NL214459.1
event 13 december 2022, 09:00-17:00, VIRTUAL TRAINING CENTER, NL214459.2
computer Online: VIRTUAL TRAINING CENTER
4 jan. 2023 tot 5 jan. 2023
Toon rooster
event 4 januari 2023, 09:00-17:00, VIRTUAL TRAINING CENTER, NL219705.1
event 5 januari 2023, 09:00-17:00, VIRTUAL TRAINING CENTER, NL219705.2
computer Online: VIRTUAL TRAINING CENTER
26 jan. 2023 tot 27 jan. 2023
Toon rooster
event 26 januari 2023, 09:00-17:00, VIRTUAL TRAINING CENTER, NL219706.1
event 27 januari 2023, 09:00-17:00, VIRTUAL TRAINING CENTER, NL219706.2
computer Online: VIRTUAL TRAINING CENTER
16 feb. 2023 tot 17 feb. 2023
Toon rooster
event 16 februari 2023, 10:00-18:00, VIRTUAL TRAINING CENTER, NL219707.1
event 17 februari 2023, 10:00-18:00, VIRTUAL TRAINING CENTER, NL219707.2
computer Online: VIRTUAL TRAINING CENTER
6 mrt. 2023 tot 7 mrt. 2023
Toon rooster
event 6 maart 2023, 09:00-17:00, VIRTUAL TRAINING CENTER, NL219708.1
event 7 maart 2023, 09:00-17:00, VIRTUAL TRAINING CENTER, NL219708.2
computer Online: VIRTUAL TRAINING CENTER
5 apr. 2023 tot 6 apr. 2023
Toon rooster
event 5 april 2023, 10:00-18:00, VIRTUAL TRAINING CENTER, NL219709.1
event 6 april 2023, 10:00-18:00, VIRTUAL TRAINING CENTER, NL219709.2
computer Online: VIRTUAL TRAINING CENTER
24 apr. 2023 tot 25 apr. 2023
Toon rooster
event 24 april 2023, 10:00-18:00, VIRTUAL TRAINING CENTER, NL219710.1
event 25 april 2023, 10:00-18:00, VIRTUAL TRAINING CENTER, NL219710.2
computer Online: VIRTUAL TRAINING CENTER
22 mei. 2023 tot 23 mei. 2023
Toon rooster
event 22 mei 2023, 09:00-17:00, VIRTUAL TRAINING CENTER, NL219711.1
event 23 mei 2023, 09:00-17:00, VIRTUAL TRAINING CENTER, NL219711.2
computer Online: VIRTUAL TRAINING CENTER
5 jun. 2023 tot 6 jun. 2023
Toon rooster
event 5 juni 2023, 09:00-17:00, VIRTUAL TRAINING CENTER, NL219712.1
event 6 juni 2023, 09:00-17:00, VIRTUAL TRAINING CENTER, NL219712.2

Beschrijving

Ontdek de verschillende trainingsmogelijkheden bij Global Knowledge

Online of op locatie er is altijd een vorm die bij je past.

Kies op welke manier jij of je team graag een training wilt volgen. Global Knowledge bied je verschillende trainingsmogelijkheden. Je kunt kiezen uit o.a. klassikaal, Virtueel Klassikaal (online), e-Learning en maatwerk. Met onze Blended oplossing kun je de verschillende trainingsvormen combineren.

OVERVIEW

Learn to access key performance indicators (KPIs) and metrics for proactive business service improvement.

Performance Analytics provides simple access to key performance indicators (KPIs) and metrics for proactive business service improvement. In this 2-day interactive technical training, attendees master the setup, configuration, and usage of the Performance Analytics application.

Extensive hands-on exercises are included with each course module to reinforce the lecture concepts and provide practical experience. Exercises are performed in a personal dedicated training instance.

OBJECTIVES

  • Identify Performance Analytics use cases, architecture, and deployment process
  • Navigate the A…

Lees de volledige beschrijving

Veelgestelde vragen

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Nog niet gevonden wat je zocht? Bekijk deze onderwerpen: ServiceNow, Personal assistant (PA), Projectmanagement, Cloud Computing en Secretaresse.

Ontdek de verschillende trainingsmogelijkheden bij Global Knowledge

Online of op locatie er is altijd een vorm die bij je past.

Kies op welke manier jij of je team graag een training wilt volgen. Global Knowledge bied je verschillende trainingsmogelijkheden. Je kunt kiezen uit o.a. klassikaal, Virtueel Klassikaal (online), e-Learning en maatwerk. Met onze Blended oplossing kun je de verschillende trainingsvormen combineren.

OVERVIEW

Learn to access key performance indicators (KPIs) and metrics for proactive business service improvement.

Performance Analytics provides simple access to key performance indicators (KPIs) and metrics for proactive business service improvement. In this 2-day interactive technical training, attendees master the setup, configuration, and usage of the Performance Analytics application.

Extensive hands-on exercises are included with each course module to reinforce the lecture concepts and provide practical experience. Exercises are performed in a personal dedicated training instance.

OBJECTIVES

  • Identify Performance Analytics use cases, architecture, and deployment process
  • Navigate the Analytics Hub (formerly the Indicator Scorecard)
  • Configure and monitor Data Collection jobs
  • Build Automated Indicators to track KPIs
  • Enhance Indicators with Breakdowns for detailed data navigation
  • Create Manual Indicators and manage manual data population
  • Build Formula Indicators for added process and service inferences
  • Configure Targets and Thresholds to make process visualization actionable
  • Build various Performance Analytics Widgets and Reporting Filters
  • Design and populate Dashboards

AUDIENCE

This course is designed for Performance Analytics Administrators and Power Users who administer and create content for the Performance Analytics application. Service owners designing KPIs and Dashboard requirements for deeper service insight will also benefit from this course.

CERTIFICATION

Performance Analytics Micro-Certification

NEXT STEP

The Performance Analytics Advanced course is recommended for a more in-depth understanding and advanced Performance Analytics use case implementation.

CONTENT

Module 1: Performance Analytics Introduction

Objectives: Identify Performance Analytics key functionality, differences from operational reporting, roles, deployment, and key use cases.

Lab work:

Lab 1.1: Essential Concepts

Module 2: Data Collection

Objectives: Learn the basics of data collection, job configuration, and best practices. Distinguish between daily and historic collection. Discuss data management and retention practices.

Lab work:

Module 3: Analytics Hub

Objectives: Learn about performing a detailed analysis and comparison of Indicator data using the Analytics Hub. View indicator data and statistical summaries, use Confidence and Prediction bands, understand Time series aggregations and Breakdowns, create and view Targets, Thresholds, and Comments.

Lab work:

Lab 3.1: Analytics Hub Navigation

Module 4: Automated Indicators

Objectives: Configure Automated Indicators and Indicator Sources. Practice form-based and assisted Indicator creation using the built-in Indicator creation workflow.

Lab work:

Lab 4.1: Automated Indicators

Module 5: Automated Breakdowns

Objectives: Configure Breakdowns, Breakdown Sources, and Breakdown Mappings. Manage Breakdowns using the Breakdown matrix and Breakdown Matrix exclusions.

Lab work:

Lab 5.1: Automated Breakdowns

Lab 5.2: Managing Breakdowns

Module 6: Formula and Manual Indicators

Objectives: Learn about Manual indicators and their use cases. Discuss manual breakdowns in the context of manual indicators. Learn about formula indicators and the basics of formula syntax.

Lab work:

Lab 6.1: Formula Indicators

Lab 6.2: Manual Indicators

Module 7: Displaying Actionable Data

Objectives: Discover how to refine Performance Analytics data to make it more meaningful and useful using Targets, Thresholds, Time Series, Trends, Breakdowns, and Elements Filters.

Lab work:

Lab 7.1: Targets

Lab 7.2: Thresholds

Lab 7.3: Element Filters

Module 8: Widgets and Dashboards

Objectives: Build dashboards and add widgets to create a role-oriented dashboard. Explore Dashboard Administration, Responsive Canvas, adding Reports to dashboards and using Interactive filters, and In-Form (Context-Sensitive) Analytics.

Lab work:

Lab 8.1: Dashboards and Widgets

Lab 8.2: Data Filtering

2
Gemiddeld cijfer voor ServiceNow Performance Analytics (PA) Fundamentals + Exam [SNPAF]
Gebaseerd op 1 ervaring
starstar_borderstar_borderstar_borderstar_border
Will-Jan Gijsbers
2
ServiceNow Performance Analytics (PA) Fundamentals + Exam [SNPAF]

"Cursus is voor mij niet doorgegaan (klas was vol), dit kreeg ik te horen nadat de aanmelding eerst was goedgekeurd. Er is beloofd dat er naar alternatieven wordt gekeken, maar daar wacht ik nog steeds op." - 23-11-2022 09:43

"Cursus is voor mij niet doorgegaan (klas was vol), dit kreeg ik te horen nadat de aanmelding eerst was goedgekeurd. Er is beloofd dat er naa… alles lezen - 23-11-2022 09:43

Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.

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