Understanding Cisco Contact Center Enterprise Foundations [CCEF]
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- Startdatum en plaats
Understanding Cisco Contact Center Enterprise Foundations [CCEF]
Opleiderscore:
Startdata en plaatsen
computer Online: VIRTUAL TRAINING CENTER 19 mei. 2026Toon rooster event 19 mei 2026, 09:00-17:00, VIRTUAL TRAINING CENTER, NL248130.1 |
computer Online: VIRTUAL TRAINING CENTER 8 jun. 2026Toon rooster event 8 juni 2026, 10:00-18:00, VIRTUAL TRAINING CENTER, NL248101.1 |
placeGroningen/Paterswolde (Groningerweg 19) 13 jul. 2026Toon rooster event 13 juli 2026, 09:00-17:00, Groningen/Paterswolde (Groningerweg 19), NL248116.1 |
computer Online: VIRTUAL TRAINING CENTRE 13 jul. 2026Toon rooster event 13 juli 2026, 09:00-17:00, VIRTUAL TRAINING CENTRE, NL248116V.1 |
computer Online: VIRTUAL TRAINING CENTER 18 aug. 2026Toon rooster event 18 augustus 2026, 09:00-17:00, VIRTUAL TRAINING CENTER, NL248131.1 |
computer Online: VIRTUAL TRAINING CENTER 7 sep. 2026Toon rooster event 7 september 2026, 10:00-18:00, VIRTUAL TRAINING CENTER, NL248104.1 |
placeAmsterdam ARISTO (Teleportboulevard 100) 12 okt. 2026Toon rooster event 12 oktober 2026, 09:00-17:00, Amsterdam ARISTO (Teleportboulevard 100), NL248119.1 |
computer Online: VIRTUAL TRAINING CENTRE 12 okt. 2026Toon rooster event 12 oktober 2026, 09:00-17:00, VIRTUAL TRAINING CENTRE, NL248119V.1 |
computer Online: VIRTUAL TRAINING CENTER 1 dec. 2026Toon rooster event 1 december 2026, 09:00-17:00, VIRTUAL TRAINING CENTER, NL248132.1 |
computer Online: VIRTUAL TRAINING CENTER 7 dec. 2026Toon rooster event 7 december 2026, 10:00-18:00, VIRTUAL TRAINING CENTER, NL248107.1 |
Beschrijving
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OVERVIEW
The Understanding Cisco Contact Center Enterprise Foundations (CCEF) course gives you an overview of the Cisco® Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. You will gain an understanding of contact center basics and describe the available Cisco contact center solutions and intended target customers. You will also focus on the Cisco Contact Center Enterprise (CCE) family of products and explore key features and functionality of the solution including architecture, major system components, and tools used for administration and reporting. This course is the foundation for additional courses required to deploy, configure, support, and troub…
Veelgestelde vragen
Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.
Ontdek de verschillende trainingsmogelijkheden bij Global Knowledge
Online of op locatie er is altijd een vorm die bij je past.
Kies op welke manier jij of je team graag een training wilt volgen. Global Knowledge bied je verschillende trainingsmogelijkheden. Je kunt kiezen uit o.a. klassikaal, Virtueel Klassikaal (online), e-Learning en maatwerk. Met onze Blended oplossing kun je de verschillende trainingsvormen combineren.
OVERVIEW
The Understanding Cisco Contact Center Enterprise Foundations (CCEF) course gives you an overview of the Cisco® Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. You will gain an understanding of contact center basics and describe the available Cisco contact center solutions and intended target customers. You will also focus on the Cisco Contact Center Enterprise (CCE) family of products and explore key features and functionality of the solution including architecture, major system components, and tools used for administration and reporting. This course is the foundation for additional courses required to deploy, configure, support, and troubleshoot Cisco CCE solutions.
OBJECTIVES
After completing this course, you should be able to:
- Provide a high-level overview of the Cisco Contact Center portfolio
- List the key components within the Packaged Contact Center Enterprise (PCCE) architecture and their functions
- Describe how calls flow through PCCE using appropriate terms and naming conventions
- Introduce the tools used in the configuration, scripting, reporting and support of a PCCE deployment
- Identify advanced features available within the PCCE solution
AUDIENCE
Anyone requiring an understanding of the Cisco Contact Center Enterprise solution
CERTIFICATION
Recommended as preparation for the following exams:
- There is no exam currently aligned to this course
NEXT STEP
CONTENT
Introduction to CCE
- Cisco Contact Center Basics
- Cisco Contact Center Fundamentals
Functionality of PCCE Components
- Public Switched Telephone Network (PSTN) and Voice Gateways
- Cisco Unified Border Element (CUBE)
Terms and Naming Conventions Used in CCE
- CCE Access Environment
- CCE Routing Configuration
Access Tools Available in CCE
- Single Pane of Glass (SPOG)
- Cisco Intelligent Contact Management (ICM) Configuration Manager
Discovering CCE Features Beyond Default
- Agent Management
- Agent Efficiency
Labs
- This class does not have any labs.
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Deel je ervaring
Heb je ervaring met deze cursus? Deel je ervaring en help anderen kiezen. Als dank voor de moeite doneert Springest € 1,- aan Stichting Edukans.Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.