Effective Phone Skills (English)

Niveau
Tijdsduur
Trainer
Janet Wightman
Locatie
Online
Startdatum en plaats
Logo van IPro Training NL
Opleiderscore: starstarstarstarstar_half 9,1 IPro Training NL heeft een gemiddelde beoordeling van 9,1 (uit 204 ervaringen)

Tip: meer info over het programma, prijs, en inschrijven? Download de brochure!

10
Gemiddeld cijfer voor Effective Phone Skills (English)
Gebaseerd op 3 ervaringen Lees alle ervaringenchevron_right
starstarstarstarstar
Bart Peeters
10
Effective Phone Skills (English)

"I have to make loads of calls in English at work and I always hated it. But because of this course I know exactly what to say in different situations and how to manage calls better. The practical exercises were super-useful and really funny too. I feel a lot more confident now. " - 15-01-2021 08:59

"I have to make loads of calls in English at work and I always hated it. But because of this course I know exactly what to say in different s… alles lezen - 15-01-2021 08:59

I'm very glad to hear that the course helped you and was useful. Thanks for your feedback.

- 15-01-2021 08:59

Startdata en plaatsen

computer Online: Zoom
12 aug. 2021
check_circle Startgarantie
computer Online: Zoom
16 sep. 2021
check_circle Startgarantie
computer Online: Zoom
21 okt. 2021
check_circle Startgarantie
computer Online: Zoom
18 nov. 2021
check_circle Startgarantie
computer Online: Zoom
2 dec. 2021
check_circle Startgarantie

Beschrijving

Many business people find making and receiving phone calls in English in a professional environment challenging, stressful and even frustrating.  This is because phone calls require a good level of listening skills, but without the additional support of paralinguistic features such as eye contact and gestures.  Pre-preparing what you want to say is of course vital, but what happens if the person at the other end of the phone then asks you questions or tells you something that is ‘off-script’ and you do not understand!

For this level of participant, telephoning is less about learning set telephone expressions and more about solving problems on the phone.

Target group

Directors and Assistan…

Lees de volledige beschrijving

Veelgestelde vragen

Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.

Nog niet gevonden wat je zocht? Bekijk deze onderwerpen: Engels, Nederlands, Duits, Engels schrijven en Zakelijk Engels.

Many business people find making and receiving phone calls in English in a professional environment challenging, stressful and even frustrating.  This is because phone calls require a good level of listening skills, but without the additional support of paralinguistic features such as eye contact and gestures.  Pre-preparing what you want to say is of course vital, but what happens if the person at the other end of the phone then asks you questions or tells you something that is ‘off-script’ and you do not understand!

For this level of participant, telephoning is less about learning set telephone expressions and more about solving problems on the phone.

Target group

Directors and Assistant Directors, Managers, sales managers, regional managers, export managers, buyers/purchasing managers, receptionists, including people who have yet to enter the workforce and who intend to work in an international arena. (CEFR: B2/C1)

Content

This short course is very practical (learning by doing) with plenty of opportunity to practise.  Aspects covered include asking for clarification and explanation, tackling everyday problems on the phone, dealing with complaints and managing difficult people on the phone.  Participants will hear examples of phone calls and look at some typical ‘fixed phrases’ that are frequently used in phone calls, as well as studying some complex question forms.

In addition to the above, a needs analysis will be conducted before the course in order to make the programme as relevant as possible to the participants’ requirements. 

Furthermore, the participants will have phone tasks with the trainer: two one-to-one roleplays by phone in order to practise and consolidate the language points that were covered during the course.

Objectives

By the end of this course, participants will have considered ways to diffuse complaints on the phone and how to manage difficult situations.  They will have practised ‘rescue strategies’, enabling them to continue communicating if they struggle to express themselves or understand what the caller is trying to tell them, and practised and developed their capacity to use the phone in a variety of business scenarios.

Duration (6 hours)

  • One-to-one with the course tutor (including needs analysis), 1 hour
  • FOUR HOURS: 2 sessions, each of 2 hours (online)
  • Two phone tasks: roleplay scenarios on the phone with the trainer, each of 30-minutes (including written feedback)

 

 

IPro Training NL werkt met kleine groepen van maximaal 4 deelnemers. Een hoge leeropbrengst is het resultaat. De tijden van onze trainingen zijn van 09.00 tot 12.00 h en van 13.00 tot 16.00 h.

10
Gemiddeld cijfer voor Effective Phone Skills (English)
Gebaseerd op 3 ervaringen
starstarstarstarstar
Bart Peeters
10
Effective Phone Skills (English)

"I have to make loads of calls in English at work and I always hated it. But because of this course I know exactly what to say in different situations and how to manage calls better. The practical exercises were super-useful and really funny too. I feel a lot more confident now. " - 15-01-2021 08:59

"I have to make loads of calls in English at work and I always hated it. But because of this course I know exactly what to say in different s… alles lezen - 15-01-2021 08:59

I'm very glad to hear that the course helped you and was useful. Thanks for your feedback.

- 15-01-2021 08:59
Helen Taylor
starstarstarstarstar
Helen Taylor
10
Effective Phone Skills (English)

"Telefoongesprekken in het Engels kennen nu geen geheimen meer voor mij dankzij deze handige cursus. Er is veel ruimte om te oefenen, maar ook om vragen te stellen en te leren. " - 09-01-2021 14:05

"Telefoongesprekken in het Engels kennen nu geen geheimen meer voor mij dankzij deze handige cursus. Er is veel ruimte om te oefenen, maar oo… alles lezen - 09-01-2021 14:05

starstarstarstarstar
Zeegers
10
Effective Phone Skills (English)

"Ik ben jarenlang heel onzeker geweest om te bellen in het Engels, maar dankzij de lessen van Janet ben ik daar nu voorgoed vanaf. Ze geeft goede aanwijzingen, zorgt ervoor dat je niet meer in paniek raakt bij onverwachtse situaties en verbeterd je Engels ook waar nodig. " - 09-01-2021 13:44

"Ik ben jarenlang heel onzeker geweest om te bellen in het Engels, maar dankzij de lessen van Janet ben ik daar nu voorgoed vanaf. Ze geeft g… alles lezen - 09-01-2021 13:44

Janet Wightman - Business English Specialist
Janet Wightman
Business English Specialist
9,8

Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.

Vraag nu gratis en vrijblijvend informatie aan:

Aanhef
(optioneel)
(optioneel)
(optioneel)
(optioneel)
(optioneel)
(optioneel)
(optioneel)
(optioneel)
We slaan je gegevens op, en delen ze met IPro Training NL, om je via e-mail en evt. telefoon verder te helpen. Meer info vind je in ons privacybeleid.