Klanten blij maken - voor sales and customer-service werknemers

Type product
Tijdsduur
Trainer
Simona Giancola
Logo van PeopleMatter Training&Consultancy
Opleiderscore: starstarstarstarstar_half 9,3 PeopleMatter Training&Consultancy heeft een gemiddelde beoordeling van 9,3 (uit 13 ervaringen)

Tip: incompany training nodig? Vraag een offerte aan bij meerdere aanbieders!

10
Gemiddeld cijfer voor Klanten blij maken - voor sales and customer-service werknemers
Gebaseerd op 1 ervaring Lees alle ervaringenchevron_right
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Sonja Dantova
10
Klanten blij maken - voor sales and customer-service werknemers

"This training has been life changing. I have learnt a lot in a practical way, and all l learnt greatly benefits my everyday work. I have especially enjoyed the active learning tecniques exercises. It can be stressful to deal with frustrated customers, and now l feel much more confident to succeed in that. I have tried what l learnt already in the days immediately after the training and it works! Take this course, it is a life changer." - 09-02-2018 22:52

"This training has been life changing. I have learnt a lot in a practical way, and all l learnt greatly benefits my everyday work. I have esp… alles lezen - 09-02-2018 22:52

Thank you Sonja, great to hear that!

- 09-02-2018 22:52

Beschrijving

15% korting op 2 or meer cursussen

Workers who interact directly with your customers (mainly sales and customer service employees) must adopt a skill-set and mindset to meet or exceed  customers' expectations. Some of the most important traits and abilities to succeed in this job might be friendliness, empathy, communication skills, problem solving, stress-resistance, patience.

It is crucial for your business that you train your employees who are directly dealing with customers to be fully equipped to make your customers happy. 

We can absolutely help you with that! Based on your wishes, the participants' needs and the outcomes below we offer you an effective training course which will bring you great long-lasting results, …

Lees de volledige beschrijving

Veelgestelde vragen

Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.

15% korting op 2 or meer cursussen

Workers who interact directly with your customers (mainly sales and customer service employees) must adopt a skill-set and mindset to meet or exceed  customers' expectations. Some of the most important traits and abilities to succeed in this job might be friendliness, empathy, communication skills, problem solving, stress-resistance, patience.

It is crucial for your business that you train your employees who are directly dealing with customers to be fully equipped to make your customers happy. 

We can absolutely help you with that! Based on your wishes, the participants' needs and the outcomes below we offer you an effective training course which will bring you great long-lasting results, at an affordable price.

Participants are protagonists in our courses. They learn by reflecting and doing on real-life scenarios, while having fun and achieving the desired transformation. They will also be coached to identify their main talents and strengths, set their improvement goals and practically work on them during and after the course.

OUTCOMES

By the end of this training course participants will master how to:

  • Best use active listening skills so that the customer feels understood.

  • Recognize and manage the effect of culture and emotions on communication.

  • Communicate clearly and effectively in simple language per email and phone.

  • Be resistant to stress and enhance patience and empathy.

  • Identify and manage the different levels of communication.

  • Prevent miscommunication issues and enhance own negotiations skills.
  • Hold each other accountable to keep applying the acquired skills and improvements after the course has ended.

10
Gemiddeld cijfer voor Klanten blij maken - voor sales and customer-service werknemers
Gebaseerd op 1 ervaring
starstarstarstarstar
Sonja Dantova
10
Klanten blij maken - voor sales and customer-service werknemers

"This training has been life changing. I have learnt a lot in a practical way, and all l learnt greatly benefits my everyday work. I have especially enjoyed the active learning tecniques exercises. It can be stressful to deal with frustrated customers, and now l feel much more confident to succeed in that. I have tried what l learnt already in the days immediately after the training and it works! Take this course, it is a life changer." - 09-02-2018 22:52

"This training has been life changing. I have learnt a lot in a practical way, and all l learnt greatly benefits my everyday work. I have esp… alles lezen - 09-02-2018 22:52

Thank you Sonja, great to hear that!

- 09-02-2018 22:52

Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.