ITIL 4 Specialist: Create, Deliver & Support ( CDS ) English including Exam
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ITIL 4 Specialist: Create, Deliver & Support ( CDS ) English including Exam
Startdata en plaatsen
QRP Nederland biedt haar producten standaard aan in de volgende regio's: Amsterdam, Eindhoven, Utrecht
Beschrijving
QRP is gespecialiseerd in het ondersteunen van organisaties en professionals bij het ontwikkelen van vaardigheden van Best Practices, door training en certificering op het gebied van Best Practice Management methodes.Wij ondersteunen je tijdens je loopbaan door middel van e-learning, virtuele en klassikale trainingen in Project Management, Agile, Programme-, Portfolio-, PMO- en IT Servie Management. Wij bieden de volgende certificeringen: ITIL, DevOps, PRINCE2, PRINCE2 Agile, MSP,MoP en P3O.
The ITIL® 4 Create, Deliver and Support (CDS) course is designed for people who require an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools.
The training provides the candidate with an understanding of service performance, service quality and improvement methods.
The ITIL 4 Specialist: Create, Deliver and Support module provides universal guidance that further explores the concepts introduced in ITIL 4 Foundation, while covering challenges that modern enterprises face – from professionalism, team culture and collaboration, to outsourcing work and managing multipl…
Veelgestelde vragen
Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.
QRP is gespecialiseerd in het ondersteunen van organisaties en professionals bij het ontwikkelen van vaardigheden van Best Practices, door training en certificering op het gebied van Best Practice Management methodes.Wij ondersteunen je tijdens je loopbaan door middel van e-learning, virtuele en klassikale trainingen in Project Management, Agile, Programme-, Portfolio-, PMO- en IT Servie Management. Wij bieden de volgende certificeringen: ITIL, DevOps, PRINCE2, PRINCE2 Agile, MSP,MoP en P3O.
The ITIL® 4 Create, Deliver and Support (CDS) course is designed
for people who require an understanding on how to integrate
different value streams and activities to create, deliver and
support IT-enabled products and services, and relevant practices,
methods and tools.
The training provides the candidate with an understanding of
service performance, service quality and improvement methods.
The ITIL 4 Specialist: Create, Deliver and Support module provides
universal guidance that further explores the concepts introduced in
ITIL 4 Foundation, while covering challenges that modern
enterprises face – from professionalism, team culture and
collaboration, to outsourcing work and managing multiple
suppliers.
It is the logical next step after ITIL 4 Foundation for those
wanting to make immediate tangible changes to their organization’s
working methods in service management. The module is less about
technical aspects, and more on a practical and holistic approach to
the creation and management of effective and streamlined
services.
Following the completion of the course participants should be
able to:
- Understand how to plan and build a service value stream to
create, deliver and support services
- Know how relevant ITIL practices contribute to creation, delivery
and support across the SVS and value streams
- Know how to create, deliver and support services
- Pass the ITIL 4 Create, Deliver and Support exam
Exam:
- 90 Minutes (113 minutes for non-native speakers)
- 40 questions
- Multiple Choice
- 70% pass mark
- Closed book
Upon successful completion of the exam and following confirmation
of the results, the participants will receive a unique, secure and
auditable electronic certificate from PeopleCert.
The ITIL 4 Foundation certification is mandatory to access the
further ITIL 4 modules which require candidates’ ability to apply
the ITIL framework key concepts in a working environment.
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Deel je ervaring
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