{"html":{".container--page":"\u003cdiv class=\"container container--page container--subject with-content-background\"\u003e\u003csection class=\"content content--medium aligned-right\"\u003e\u003cdiv class=\"filter-overlay\"\u003e\u003cdiv class=\"filter-overlay__loader\"\u003e\u003cdiv class=\"filter-overlay__icon\"\u003e\u003cdiv class=\"icon__circle icon-thumb_up\"\u003e\u003ci class=\"ma-thumb_up material-icons icon--medium\"\u003ethumb_up\u003c/i\u003e\u003c/div\u003e\u003c/div\u003e\u003csvg class=\"circular\" viewBox=\"25 25 50 50\"\u003e\u003ccircle class=\"path\" cx=\"50\" cy=\"50\" fill=\"none\" r=\"20\" stroke-miterlimit=\"10\" stroke-width=\"2\"\u003e\u003c/circle\u003e\u003c/svg\u003e\u003c/div\u003e\u003cdiv class=\"filter-overlay__usp\"\u003e\u003cdiv class=\"as-h3\"\u003eGratis informatie aanvragen\u003c/div\u003e\u003cp\u003eVergelijken en met je collega's overleggen.\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"ajax-wrapper\"\u003e\u003ch1 class=\"subject__title\"\u003e83 Klantenservice / Customer Service E-Learning trainingen, cursussen \u0026amp; opleidingen\u003c/h1\u003e\u003cp class=\"subject__alternatives show-from-tablet\"\u003eBekijk ook: \u003ca title=\"276 Klantgerichtheid Trainingen \u0026amp; Cursussen\" rel=\"nofollow\" href=\"/sales/klantgerichtheid/it-university/e-learning\"\u003eKlantgerichtheid\u003c/a\u003e, \u003ca title=\"16 Klantgericht schrijven trainingen, cursussen \u0026amp; opleidingen\" rel=\"nofollow\" href=\"/communicatie/klantgericht-schrijven/it-university/e-learning\"\u003eKlantgericht schrijven\u003c/a\u003e, \u003ca title=\"41 Klantvriendelijkheid trainingen, cursussen \u0026amp; opleidingen\" rel=\"nofollow\" href=\"/sales/klantvriendelijkheid/it-university/e-learning\"\u003eKlantvriendelijkheid\u003c/a\u003e, \u003ca title=\"22 Servicedesk medewerker ICT opleidingen\" rel=\"nofollow\" href=\"/sales/servicedesk/it-university/e-learning\"\u003eServicedesk Medewerker ICT\u003c/a\u003e, \u003ca title=\"7 Klantenservice / Servicedesk Management trainingen, cursussen \u0026amp; opleidingen\" rel=\"nofollow\" href=\"/sales/klantenservice-servicedesk-management/it-university/e-learning\"\u003eKlantenservice / Servicedesk Management\u003c/a\u003e, \u003ca title=\"20 Aftersales trainingen, cursussen \u0026amp; opleidingen\" rel=\"nofollow\" href=\"/sales/aftersales/it-university/e-learning\"\u003eAftersales\u003c/a\u003e, \u003ca title=\"10 User Stories trainingen, cursussen \u0026amp; opleidingen\" rel=\"nofollow\" href=\"/marketing/user-stories/it-university/e-learning\"\u003eUser Stories\u003c/a\u003e, \u003ca title=\"6 Kassawerkzaamheden trainingen, cursussen \u0026amp; opleidingen\" rel=\"nofollow\" href=\"/sales/kassawerkzaamheden/it-university/e-learning\"\u003eKassawerkzaamheden\u003c/a\u003e en \u003ca title=\"12 Webcare trainingen, cursussen \u0026amp; opleidingen\" rel=\"nofollow\" href=\"/communicatie/webcare/it-university/e-learning\"\u003eWebcare\u003c/a\u003e.\u003c/p\u003e\u003cp class=\"subject__alternatives show-on-mobile\"\u003eBekijk ook: \u003ca title=\"276 Klantgerichtheid Trainingen \u0026amp; Cursussen\" rel=\"nofollow\" href=\"/sales/klantgerichtheid/it-university/e-learning\"\u003eKlantgerichtheid\u003c/a\u003e, \u003ca title=\"16 Klantgericht schrijven trainingen, cursussen \u0026amp; opleidingen\" rel=\"nofollow\" href=\"/communicatie/klantgericht-schrijven/it-university/e-learning\"\u003eKlantgericht schrijven\u003c/a\u003e en \u003ca title=\"41 Klantvriendelijkheid trainingen, cursussen \u0026amp; opleidingen\" rel=\"nofollow\" href=\"/sales/klantvriendelijkheid/it-university/e-learning\"\u003eKlantvriendelijkheid\u003c/a\u003e.\u003c/p\u003e\u003csection class=\"panel\"\u003e\u003cdiv class=\"result-options--mobile mobile-filter\"\u003e\u003cdiv class=\"mobile-filter__actions\"\u003e\u003ca class=\"toggle-mobile-filters mobile-filter__button\" href=\"#\"\u003e\u003ci class=\"ma-tune material-icons icon--normal\"\u003etune\u003c/i\u003e 2 actieve filter\u003c/a\u003e\u003ca class=\"toggle-mobile-sorting mobile-filter__button\" href=\"#\"\u003e\u003ci class=\"ma-reorder material-icons icon--normal\"\u003ereorder\u003c/i\u003e Sorteren\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"mobile-filter__active-filters\"\u003e\u003cspan class=\"label--filter\"\u003eE-Learning\u003c/span\u003e\u003cspan class=\"label--filter\"\u003eIT-Learning\u003c/span\u003e\u003ca class=\"toggle-mobile-filters mobile-filter__edit\" href=\"#\"\u003eWijzig filters\u003ci class=\"ma-keyboard_arrow_right material-icons \"\u003ekeyboard_arrow_right\u003c/i\u003e\u003c/a\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"subject-messsages\"\u003e\u003c/div\u003e\u003cdiv class=\"result-options\"\u003e\u003cdiv class=\"compare-buttons--top\"\u003e\u003cinput class=\"button--compare\" type=\"button\" value=\"Vergelijken\" /\u003e\u003c/div\u003e\u003cdiv class=\"sorting aligned-right\"\u003e\u003cdiv class=\"sorting__header\"\u003eSortering veranderen\u003ca class=\"sorting__close\" href=\"#\"\u003e\u003ci class=\"ma-clear material-icons icon--small\"\u003eclear\u003c/i\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"sorting__content\"\u003e\u003cspan class=\"sorting__label\"\u003eSorteren\u003c/span\u003e\u003cul class=\"sorting__list\"\u003e\u003cli class=\"sorting__item\"\u003e\u003ca class=\"sorting__link is-active\" data-url=\"/sales/customer-service/it-university/e-learning\" data-link-type=\"sort\" href=\"#\"\u003eRelevantie en ervaringen\u003c/a\u003e\u003c/li\u003e\u003cli class=\"sorting__item\"\u003e\u003ca class=\"sorting__link \" data-url=\"/sales/customer-service/it-university/e-learning/prijs-hoog-laag\" data-link-type=\"sort\" href=\"#\"\u003ePrijs (hoog \u0026gt; laag)\u003c/a\u003e\u003c/li\u003e\u003cli class=\"sorting__item\"\u003e\u003ca class=\"sorting__link \" data-url=\"/sales/customer-service/it-university/e-learning/prijs-laag-hoog\" data-link-type=\"sort\" href=\"#\"\u003ePrijs (laag \u0026gt; hoog)\u003c/a\u003e\u003c/li\u003e\u003cli class=\"sorting__item\"\u003e\u003ca class=\"sorting__link \" data-url=\"/sales/customer-service/it-university/e-learning/duur-lang-kort\" data-link-type=\"sort\" href=\"#\"\u003eTijdsduur (lang \u0026gt; kort)\u003c/a\u003e\u003c/li\u003e\u003cli class=\"sorting__item\"\u003e\u003ca class=\"sorting__link \" data-url=\"/sales/customer-service/it-university/e-learning/duur-kort-lang\" data-link-type=\"sort\" href=\"#\"\u003eTijdsduur (kort \u0026gt; lang)\u003c/a\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-list\"\u003e\u003cdiv class=\"result-item product-item\" id=\"training-1046078\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-1046078\" id=\"training-1046078\" value=\"1046078\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"E-learning: Customer Service: Problem-Solving and Troubleshooting\" href=\"/it-university/customer-service-problem-solving-and-troubleshooting\"\u003eCustomer Service: Problem-Solving and Troubleshooting\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo van IT-Learning\" title=\"Logo van IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003eCustomer service care costs organizations billions of dollars each year. As a result, it\u0026#39;s critical that employees are equipped with the sk…\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"method\"\u003eE-Learning\u003c/span\u003e\u003cspan class=\"price\"\u003e€ 245\u003cspan class=\"tooltip-parent tooltip-icon  align-left\"\u003e\u003ci class=\"ma-check material-icons \"\u003echeck\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eBTW:\u003c/strong\u003e Excl. BTW\u003c/li\u003e\u003cli\u003e\u003cstrong\u003eVolledigheid prijs:\u003c/strong\u003e Prijs is exclusief btw, verder geen extra kosten. \u003c/li\u003e\u003cli\u003e\u003cstrong\u003eExtra informatie:\u003c/strong\u003e \u003cem\u003eDeze training kan op ieder gewenst moment starten. Je ontvangt je inloggegevens binnen 1 werkdag nadat we jouw bestelling hebben ontvangen.\u003c/em\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/div\u003e\u003cspan class=\"institute-rating rating-score\"\u003e\u003cdiv class=\"product-item__provider--mobile\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo van IT-Learning\" title=\"Logo van IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003c/span\u003e\u003cdiv class=\"product-item__brochure-button\"\u003e\u003cdiv class=\"ab_050--variation_a\"\u003e\u003ca class=\"button-link button--cta button--fluid button--normal button--centered\" href=\"/it-university/customer-service-problem-solving-and-troubleshooting/informatie-aanvragen\"\u003e\u003ci class=\"ma-mail_outline material-icons \"\u003email_outline\u003c/i\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"ab_050--variation_b\"\u003e\u003ca class=\"button-link button--cta button--fluid button--normal button--centered\" href=\"/it-university/customer-service-problem-solving-and-troubleshooting/informatie-aanvragen/informatie-aanvragen\"\u003e\u003ci class=\"ma-mail_outline material-icons \"\u003email_outline\u003c/i\u003e Info aanvragen\u003c/a\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-item product-item\" id=\"training-1045234\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-1045234\" id=\"training-1045234\" value=\"1045234\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"E-learning: Customer Service: Knowledge Management\" href=\"/it-university/customer-service-knowledge-management\"\u003eCustomer Service: Knowledge Management\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo van IT-Learning\" title=\"Logo van IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003eEvery service organization needs a knowledge base (KB) to shorten resolution time, reduce customer effort, and drive self-service. In this …\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"method\"\u003eE-Learning\u003c/span\u003e\u003cspan class=\"price\"\u003e€ 245\u003cspan class=\"tooltip-parent tooltip-icon  align-left\"\u003e\u003ci class=\"ma-check material-icons \"\u003echeck\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eBTW:\u003c/strong\u003e Excl. BTW\u003c/li\u003e\u003cli\u003e\u003cstrong\u003eVolledigheid prijs:\u003c/strong\u003e Prijs is exclusief btw, verder geen extra kosten. \u003c/li\u003e\u003cli\u003e\u003cstrong\u003eExtra informatie:\u003c/strong\u003e \u003cem\u003eDeze training kan op ieder gewenst moment starten. Je ontvangt je inloggegevens binnen 1 werkdag nadat we jouw bestelling hebben ontvangen.\u003c/em\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/div\u003e\u003cspan class=\"institute-rating rating-score\"\u003e\u003cdiv class=\"product-item__provider--mobile\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo van IT-Learning\" title=\"Logo van IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003c/span\u003e\u003cdiv class=\"product-item__brochure-button\"\u003e\u003cdiv class=\"ab_050--variation_a\"\u003e\u003ca class=\"button-link button--cta button--fluid button--normal button--centered\" href=\"/it-university/customer-service-knowledge-management/informatie-aanvragen\"\u003e\u003ci class=\"ma-mail_outline material-icons \"\u003email_outline\u003c/i\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"ab_050--variation_b\"\u003e\u003ca class=\"button-link button--cta button--fluid button--normal button--centered\" href=\"/it-university/customer-service-knowledge-management/informatie-aanvragen/informatie-aanvragen\"\u003e\u003ci class=\"ma-mail_outline material-icons \"\u003email_outline\u003c/i\u003e Info aanvragen\u003c/a\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-item product-item\" id=\"training-1248148\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-1248148\" id=\"training-1248148\" value=\"1248148\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"E-learning: Customer Service Foundations (2014)\" href=\"/it-university/customer-service-foundations-2014\"\u003eCustomer Service Foundations (2014)\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo van IT-Learning\" title=\"Logo van IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003eDo your customers feel valued? When they do, they keep coming back. When they don\u0026#39;t, your business suffers. In this course, author and cust…\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"method\"\u003eE-Learning\u003c/span\u003e\u003cspan class=\"price\"\u003e€ 245\u003cspan class=\"tooltip-parent tooltip-icon  align-left\"\u003e\u003ci class=\"ma-check material-icons \"\u003echeck\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eBTW:\u003c/strong\u003e Excl. BTW\u003c/li\u003e\u003cli\u003e\u003cstrong\u003eVolledigheid prijs:\u003c/strong\u003e Prijs is exclusief btw, verder geen extra kosten. \u003c/li\u003e\u003cli\u003e\u003cstrong\u003eExtra informatie:\u003c/strong\u003e \u003cem\u003eDeze training kan op ieder gewenst moment starten. Je ontvangt je inloggegevens binnen 1 werkdag nadat we jouw bestelling hebben ontvangen.\u003c/em\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/div\u003e\u003cspan class=\"institute-rating rating-score\"\u003e\u003cdiv class=\"product-item__provider--mobile\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo van IT-Learning\" title=\"Logo van IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003c/span\u003e\u003cdiv class=\"product-item__brochure-button\"\u003e\u003cdiv class=\"ab_050--variation_a\"\u003e\u003ca class=\"button-link button--cta button--fluid button--normal button--centered\" href=\"/it-university/customer-service-foundations-2014/informatie-aanvragen\"\u003e\u003ci class=\"ma-mail_outline material-icons \"\u003email_outline\u003c/i\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"ab_050--variation_b\"\u003e\u003ca class=\"button-link button--cta button--fluid button--normal button--centered\" href=\"/it-university/customer-service-foundations-2014/informatie-aanvragen/informatie-aanvragen\"\u003e\u003ci class=\"ma-mail_outline material-icons \"\u003email_outline\u003c/i\u003e Info aanvragen\u003c/a\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-item product-item\" id=\"training-1047074\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-1047074\" id=\"training-1047074\" value=\"1047074\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"E-learning: Customer Service: Problem Solving and Troubleshooting (2018)\" href=\"/it-university/customer-service-problem-solving-and-troubleshooting-2\"\u003eCustomer Service: Problem Solving and Troubleshooting (2018)\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo van IT-Learning\" title=\"Logo van IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003eCustomer service care costs organizations billions of dollars each year. As a result, it\u0026#39;s critical that employees are equipped with the sk…\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"method\"\u003eE-Learning\u003c/span\u003e\u003cspan class=\"price\"\u003e€ 245\u003cspan class=\"tooltip-parent tooltip-icon  align-left\"\u003e\u003ci class=\"ma-check material-icons \"\u003echeck\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eBTW:\u003c/strong\u003e Excl. BTW\u003c/li\u003e\u003cli\u003e\u003cstrong\u003eVolledigheid prijs:\u003c/strong\u003e Prijs is exclusief btw, verder geen extra kosten. \u003c/li\u003e\u003cli\u003e\u003cstrong\u003eExtra informatie:\u003c/strong\u003e \u003cem\u003eDeze training kan op ieder gewenst moment starten. Je ontvangt je inloggegevens binnen 1 werkdag nadat we jouw bestelling hebben ontvangen.\u003c/em\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/div\u003e\u003cspan class=\"institute-rating rating-score\"\u003e\u003cdiv class=\"product-item__provider--mobile\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo van IT-Learning\" title=\"Logo van IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003c/span\u003e\u003cdiv class=\"product-item__brochure-button\"\u003e\u003cdiv class=\"ab_050--variation_a\"\u003e\u003ca class=\"button-link button--cta button--fluid button--normal button--centered\" href=\"/it-university/customer-service-problem-solving-and-troubleshooting-2/informatie-aanvragen\"\u003e\u003ci class=\"ma-mail_outline material-icons \"\u003email_outline\u003c/i\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"ab_050--variation_b\"\u003e\u003ca class=\"button-link button--cta button--fluid button--normal button--centered\" href=\"/it-university/customer-service-problem-solving-and-troubleshooting-2/informatie-aanvragen/informatie-aanvragen\"\u003e\u003ci class=\"ma-mail_outline material-icons \"\u003email_outline\u003c/i\u003e Info aanvragen\u003c/a\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-item product-item\" id=\"training-1254499\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-1254499\" id=\"training-1254499\" value=\"1254499\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"E-learning: Customer Service: Preventing Turnover\" href=\"/it-university/customer-service-preventing-turnover\"\u003eCustomer Service: Preventing Turnover\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo van IT-Learning\" title=\"Logo van IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003eCustomer service costs organizations billions of dollars each year, and employee turnover represents a sizable chunk of those dollars. In t…\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"method\"\u003eE-Learning\u003c/span\u003e\u003cspan class=\"price\"\u003e€ 245\u003cspan class=\"tooltip-parent tooltip-icon  align-left\"\u003e\u003ci class=\"ma-check material-icons \"\u003echeck\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eBTW:\u003c/strong\u003e Excl. BTW\u003c/li\u003e\u003cli\u003e\u003cstrong\u003eVolledigheid prijs:\u003c/strong\u003e Prijs is exclusief btw, verder geen extra kosten. \u003c/li\u003e\u003cli\u003e\u003cstrong\u003eExtra informatie:\u003c/strong\u003e \u003cem\u003eDeze training kan op ieder gewenst moment starten. Je ontvangt je inloggegevens binnen 1 werkdag nadat we jouw bestelling hebben ontvangen.\u003c/em\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/div\u003e\u003cspan class=\"institute-rating rating-score\"\u003e\u003cdiv class=\"product-item__provider--mobile\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo van IT-Learning\" title=\"Logo van IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003c/span\u003e\u003cdiv class=\"product-item__brochure-button\"\u003e\u003cdiv class=\"ab_050--variation_a\"\u003e\u003ca class=\"button-link button--cta button--fluid button--normal button--centered\" href=\"/it-university/customer-service-preventing-turnover/informatie-aanvragen\"\u003e\u003ci class=\"ma-mail_outline material-icons \"\u003email_outline\u003c/i\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"ab_050--variation_b\"\u003e\u003ca class=\"button-link button--cta button--fluid button--normal button--centered\" href=\"/it-university/customer-service-preventing-turnover/informatie-aanvragen/informatie-aanvragen\"\u003e\u003ci class=\"ma-mail_outline material-icons \"\u003email_outline\u003c/i\u003e Info aanvragen\u003c/a\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-item product-item\" id=\"training-1171916\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-1171916\" id=\"training-1171916\" value=\"1171916\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"E-learning: Customer Service Strategy (2018)\" href=\"/it-university/customer-service-strategy-2018\"\u003eCustomer Service Strategy (2018)\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo van IT-Learning\" title=\"Logo van IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003eGiven fast-evolving customer expectations, every organization needs an effective customer service strategy to guide operations and decision…\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"method\"\u003eE-Learning\u003c/span\u003e\u003cspan class=\"price\"\u003e€ 245\u003cspan class=\"tooltip-parent tooltip-icon  align-left\"\u003e\u003ci class=\"ma-check material-icons \"\u003echeck\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eBTW:\u003c/strong\u003e Excl. BTW\u003c/li\u003e\u003cli\u003e\u003cstrong\u003eVolledigheid prijs:\u003c/strong\u003e Prijs is exclusief btw, verder geen extra kosten. \u003c/li\u003e\u003cli\u003e\u003cstrong\u003eExtra informatie:\u003c/strong\u003e \u003cem\u003eDeze training kan op ieder gewenst moment starten. Je ontvangt je inloggegevens binnen 1 werkdag nadat we jouw bestelling hebben ontvangen.\u003c/em\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/div\u003e\u003cspan class=\"institute-rating rating-score\"\u003e\u003cdiv class=\"product-item__provider--mobile\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo van IT-Learning\" title=\"Logo van IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003c/span\u003e\u003cdiv class=\"product-item__brochure-button\"\u003e\u003cdiv class=\"ab_050--variation_a\"\u003e\u003ca class=\"button-link button--cta button--fluid button--normal button--centered\" href=\"/it-university/customer-service-strategy-2018/informatie-aanvragen\"\u003e\u003ci class=\"ma-mail_outline material-icons \"\u003email_outline\u003c/i\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"ab_050--variation_b\"\u003e\u003ca class=\"button-link button--cta button--fluid button--normal button--centered\" href=\"/it-university/customer-service-strategy-2018/informatie-aanvragen/informatie-aanvragen\"\u003e\u003ci class=\"ma-mail_outline material-icons \"\u003email_outline\u003c/i\u003e Info aanvragen\u003c/a\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-item product-item\" id=\"training-1171533\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-1171533\" id=\"training-1171533\" value=\"1171533\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"E-learning: Retail Customer Service\" href=\"/it-university/retail-customer-service\"\u003eRetail Customer Service\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo van IT-Learning\" title=\"Logo van IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003eRetail customer service happens in a specific setting: supporting the sale or fulfillment of a physical product. Unlike a call center, in a…\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"method\"\u003eE-Learning\u003c/span\u003e\u003cspan class=\"price\"\u003e€ 245\u003cspan class=\"tooltip-parent tooltip-icon  align-left\"\u003e\u003ci class=\"ma-check material-icons \"\u003echeck\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eBTW:\u003c/strong\u003e Excl. BTW\u003c/li\u003e\u003cli\u003e\u003cstrong\u003eVolledigheid prijs:\u003c/strong\u003e Prijs is exclusief btw, verder geen extra kosten. \u003c/li\u003e\u003cli\u003e\u003cstrong\u003eExtra informatie:\u003c/strong\u003e \u003cem\u003eDeze training kan op ieder gewenst moment starten. Je ontvangt je inloggegevens binnen 1 werkdag nadat we jouw bestelling hebben ontvangen.\u003c/em\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/div\u003e\u003cspan class=\"institute-rating rating-score\"\u003e\u003cdiv class=\"product-item__provider--mobile\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo van IT-Learning\" title=\"Logo van IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003c/span\u003e\u003cdiv class=\"product-item__brochure-button\"\u003e\u003cdiv class=\"ab_050--variation_a\"\u003e\u003ca class=\"button-link button--cta button--fluid button--normal button--centered\" href=\"/it-university/retail-customer-service/informatie-aanvragen\"\u003e\u003ci class=\"ma-mail_outline material-icons \"\u003email_outline\u003c/i\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"ab_050--variation_b\"\u003e\u003ca class=\"button-link button--cta button--fluid button--normal button--centered\" href=\"/it-university/retail-customer-service/informatie-aanvragen/informatie-aanvragen\"\u003e\u003ci class=\"ma-mail_outline material-icons \"\u003email_outline\u003c/i\u003e Info aanvragen\u003c/a\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-item product-item\" id=\"training-1252907\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-1252907\" id=\"training-1252907\" value=\"1252907\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"E-learning: Quality Standards in Customer Service [2016]\" href=\"/it-university/quality-standards-in-customer-service-2016\"\u003eQuality Standards in Customer Service [2016]\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo van IT-Learning\" title=\"Logo van IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003e\u0026quot;Customer service\u0026quot; can mean many different things, but there are unifying principles across all customer-facing operations. Whether yours i…\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"method\"\u003eE-Learning\u003c/span\u003e\u003cspan class=\"price\"\u003e€ 245\u003cspan class=\"tooltip-parent tooltip-icon  align-left\"\u003e\u003ci class=\"ma-check material-icons \"\u003echeck\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eBTW:\u003c/strong\u003e Excl. BTW\u003c/li\u003e\u003cli\u003e\u003cstrong\u003eVolledigheid prijs:\u003c/strong\u003e Prijs is exclusief btw, verder geen extra kosten. \u003c/li\u003e\u003cli\u003e\u003cstrong\u003eExtra informatie:\u003c/strong\u003e \u003cem\u003eDeze training kan op ieder gewenst moment starten. Je ontvangt je inloggegevens binnen 1 werkdag nadat we jouw bestelling hebben ontvangen.\u003c/em\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/div\u003e\u003cspan class=\"institute-rating rating-score\"\u003e\u003cdiv class=\"product-item__provider--mobile\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo van IT-Learning\" title=\"Logo van IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003c/span\u003e\u003cdiv class=\"product-item__brochure-button\"\u003e\u003cdiv class=\"ab_050--variation_a\"\u003e\u003ca class=\"button-link button--cta button--fluid button--normal button--centered\" href=\"/it-university/quality-standards-in-customer-service-2016/informatie-aanvragen\"\u003e\u003ci class=\"ma-mail_outline material-icons \"\u003email_outline\u003c/i\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"ab_050--variation_b\"\u003e\u003ca class=\"button-link button--cta button--fluid button--normal button--centered\" href=\"/it-university/quality-standards-in-customer-service-2016/informatie-aanvragen/informatie-aanvragen\"\u003e\u003ci class=\"ma-mail_outline material-icons \"\u003email_outline\u003c/i\u003e Info aanvragen\u003c/a\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-item product-item\" id=\"training-1171438\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-1171438\" id=\"training-1171438\" value=\"1171438\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"E-learning: Copilot for Service: Helpful Tips for Customer Service Agents\" href=\"/it-university/copilot-for-service-helpful-tips-for-customer-service-agents\"\u003eCopilot for Service: Helpful Tips for Customer Service Agents\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo van IT-Learning\" title=\"Logo van IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003eDiscover how Copilot for Service can revolutionize the customer service experience by streamlining tasks like handling customer inquiries, …\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"method\"\u003eE-Learning\u003c/span\u003e\u003cspan class=\"price\"\u003e€ 245\u003cspan class=\"tooltip-parent tooltip-icon  align-left\"\u003e\u003ci class=\"ma-check material-icons \"\u003echeck\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eBTW:\u003c/strong\u003e Excl. BTW\u003c/li\u003e\u003cli\u003e\u003cstrong\u003eVolledigheid prijs:\u003c/strong\u003e Prijs is exclusief btw, verder geen extra kosten. \u003c/li\u003e\u003cli\u003e\u003cstrong\u003eExtra informatie:\u003c/strong\u003e \u003cem\u003eDeze training kan op ieder gewenst moment starten. Je ontvangt je inloggegevens binnen 1 werkdag nadat we jouw bestelling hebben ontvangen.\u003c/em\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/div\u003e\u003cspan class=\"institute-rating rating-score\"\u003e\u003cdiv class=\"product-item__provider--mobile\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo van IT-Learning\" title=\"Logo van IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003c/span\u003e\u003cdiv class=\"product-item__brochure-button\"\u003e\u003cdiv class=\"ab_050--variation_a\"\u003e\u003ca class=\"button-link button--cta button--fluid button--normal button--centered\" href=\"/it-university/copilot-for-service-helpful-tips-for-customer-service-agents/informatie-aanvragen\"\u003e\u003ci class=\"ma-mail_outline material-icons \"\u003email_outline\u003c/i\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"ab_050--variation_b\"\u003e\u003ca class=\"button-link button--cta button--fluid button--normal button--centered\" href=\"/it-university/copilot-for-service-helpful-tips-for-customer-service-agents/informatie-aanvragen/informatie-aanvragen\"\u003e\u003ci class=\"ma-mail_outline material-icons \"\u003email_outline\u003c/i\u003e Info aanvragen\u003c/a\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-item product-item\" id=\"training-1253685\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-1253685\" id=\"training-1253685\" value=\"1253685\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"E-learning: Customer Service: Writing for Social Media\" href=\"/it-university/customer-service-writing-for-social-media\"\u003eCustomer Service: Writing for Social Media\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo van IT-Learning\" title=\"Logo van IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003eToday\u0026#39;s customers are moving away from one-to-one channels like telephone and email and toward public, one-to-many channels that are mobile…\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"method\"\u003eE-Learning\u003c/span\u003e\u003cspan class=\"price\"\u003e€ 245\u003cspan class=\"tooltip-parent tooltip-icon  align-left\"\u003e\u003ci class=\"ma-check material-icons \"\u003echeck\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eBTW:\u003c/strong\u003e Excl. BTW\u003c/li\u003e\u003cli\u003e\u003cstrong\u003eVolledigheid prijs:\u003c/strong\u003e Prijs is exclusief btw, verder geen extra kosten. \u003c/li\u003e\u003cli\u003e\u003cstrong\u003eExtra informatie:\u003c/strong\u003e \u003cem\u003eDeze training kan op ieder gewenst moment starten. Je ontvangt je inloggegevens binnen 1 werkdag nadat we jouw bestelling hebben ontvangen.\u003c/em\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/div\u003e\u003cspan class=\"institute-rating rating-score\"\u003e\u003cdiv class=\"product-item__provider--mobile\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo van IT-Learning\" title=\"Logo van IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003c/span\u003e\u003cdiv class=\"product-item__brochure-button\"\u003e\u003cdiv class=\"ab_050--variation_a\"\u003e\u003ca class=\"button-link button--cta button--fluid button--normal button--centered\" href=\"/it-university/customer-service-writing-for-social-media/informatie-aanvragen\"\u003e\u003ci class=\"ma-mail_outline material-icons \"\u003email_outline\u003c/i\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"ab_050--variation_b\"\u003e\u003ca class=\"button-link button--cta button--fluid button--normal button--centered\" href=\"/it-university/customer-service-writing-for-social-media/informatie-aanvragen/informatie-aanvragen\"\u003e\u003ci class=\"ma-mail_outline material-icons \"\u003email_outline\u003c/i\u003e Info aanvragen\u003c/a\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-item product-item\" id=\"training-1254022\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-1254022\" id=\"training-1254022\" value=\"1254022\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"E-learning: Customer Service in the Field (2017)\" href=\"/it-university/customer-service-in-the-field-2017\"\u003eCustomer Service in the Field (2017)\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo van IT-Learning\" title=\"Logo van IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003eImprove your customer service where it matters most: face to face. This course teaches customer service reps how to provide fantastic servi…\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"method\"\u003eE-Learning\u003c/span\u003e\u003cspan class=\"price\"\u003e€ 245\u003cspan class=\"tooltip-parent tooltip-icon  align-left\"\u003e\u003ci class=\"ma-check material-icons \"\u003echeck\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eBTW:\u003c/strong\u003e Excl. BTW\u003c/li\u003e\u003cli\u003e\u003cstrong\u003eVolledigheid prijs:\u003c/strong\u003e Prijs is exclusief btw, verder geen extra kosten. \u003c/li\u003e\u003cli\u003e\u003cstrong\u003eExtra informatie:\u003c/strong\u003e \u003cem\u003eDeze training kan op ieder gewenst moment starten. Je ontvangt je inloggegevens binnen 1 werkdag nadat we jouw bestelling hebben ontvangen.\u003c/em\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/div\u003e\u003cspan class=\"institute-rating rating-score\"\u003e\u003cdiv class=\"product-item__provider--mobile\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo van IT-Learning\" title=\"Logo van IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003c/span\u003e\u003cdiv class=\"product-item__brochure-button\"\u003e\u003cdiv class=\"ab_050--variation_a\"\u003e\u003ca class=\"button-link button--cta button--fluid button--normal button--centered\" href=\"/it-university/customer-service-in-the-field-2017/informatie-aanvragen\"\u003e\u003ci class=\"ma-mail_outline material-icons \"\u003email_outline\u003c/i\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"ab_050--variation_b\"\u003e\u003ca class=\"button-link button--cta button--fluid button--normal button--centered\" href=\"/it-university/customer-service-in-the-field-2017/informatie-aanvragen/informatie-aanvragen\"\u003e\u003ci class=\"ma-mail_outline material-icons \"\u003email_outline\u003c/i\u003e Info aanvragen\u003c/a\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-item product-item\" id=\"training-1203606\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-1203606\" id=\"training-1203606\" value=\"1203606\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"E-learning: The AI-Driven Customer Service Representative\" href=\"/it-university/the-ai-driven-customer-service-representative\"\u003eThe AI-Driven Customer Service Representative\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo van IT-Learning\" title=\"Logo van IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003eExplore the powerful role of AI in reshaping customer service operations. In this course, instructor Brad Cleveland shows you how AI can ac…\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"method\"\u003eE-Learning\u003c/span\u003e\u003cspan class=\"price\"\u003e€ 245\u003cspan class=\"tooltip-parent tooltip-icon  align-left\"\u003e\u003ci class=\"ma-check material-icons \"\u003echeck\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eBTW:\u003c/strong\u003e Excl. BTW\u003c/li\u003e\u003cli\u003e\u003cstrong\u003eVolledigheid prijs:\u003c/strong\u003e Prijs is exclusief btw, verder geen extra kosten. \u003c/li\u003e\u003cli\u003e\u003cstrong\u003eExtra informatie:\u003c/strong\u003e \u003cem\u003eDeze training kan op ieder gewenst moment starten. Je ontvangt je inloggegevens binnen 1 werkdag nadat we jouw bestelling hebben ontvangen.\u003c/em\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/div\u003e\u003cspan class=\"institute-rating rating-score\"\u003e\u003cdiv class=\"product-item__provider--mobile\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo van IT-Learning\" title=\"Logo van IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003c/span\u003e\u003cdiv class=\"product-item__brochure-button\"\u003e\u003cdiv class=\"ab_050--variation_a\"\u003e\u003ca class=\"button-link button--cta button--fluid button--normal button--centered\" href=\"/it-university/the-ai-driven-customer-service-representative/informatie-aanvragen\"\u003e\u003ci class=\"ma-mail_outline material-icons \"\u003email_outline\u003c/i\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"ab_050--variation_b\"\u003e\u003ca class=\"button-link button--cta button--fluid button--normal button--centered\" href=\"/it-university/the-ai-driven-customer-service-representative/informatie-aanvragen/informatie-aanvragen\"\u003e\u003ci class=\"ma-mail_outline material-icons \"\u003email_outline\u003c/i\u003e Info aanvragen\u003c/a\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-item product-item\" id=\"training-1254650\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-1254650\" id=\"training-1254650\" value=\"1254650\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"E-learning: Customer Service Foundations (2020)\" href=\"/it-university/customer-service-foundations-2020\"\u003eCustomer Service Foundations (2020)\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo van IT-Learning\" title=\"Logo van IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003eDo your customers feel valued? When they do, they keep coming back. When they don\u0026#39;t, your business suffers. In this course, writer and cust…\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"method\"\u003eE-Learning\u003c/span\u003e\u003cspan class=\"price\"\u003e€ 245\u003cspan class=\"tooltip-parent tooltip-icon  align-left\"\u003e\u003ci class=\"ma-check material-icons \"\u003echeck\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eBTW:\u003c/strong\u003e Excl. BTW\u003c/li\u003e\u003cli\u003e\u003cstrong\u003eVolledigheid prijs:\u003c/strong\u003e Prijs is exclusief btw, verder geen extra kosten. \u003c/li\u003e\u003cli\u003e\u003cstrong\u003eExtra informatie:\u003c/strong\u003e \u003cem\u003eDeze training kan op ieder gewenst moment starten. Je ontvangt je inloggegevens binnen 1 werkdag nadat we jouw bestelling hebben ontvangen.\u003c/em\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/div\u003e\u003cspan class=\"institute-rating rating-score\"\u003e\u003cdiv class=\"product-item__provider--mobile\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo van IT-Learning\" title=\"Logo van IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003c/span\u003e\u003cdiv class=\"product-item__brochure-button\"\u003e\u003cdiv class=\"ab_050--variation_a\"\u003e\u003ca class=\"button-link button--cta button--fluid button--normal button--centered\" href=\"/it-university/customer-service-foundations-2020/informatie-aanvragen\"\u003e\u003ci class=\"ma-mail_outline material-icons \"\u003email_outline\u003c/i\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"ab_050--variation_b\"\u003e\u003ca class=\"button-link button--cta button--fluid button--normal button--centered\" href=\"/it-university/customer-service-foundations-2020/informatie-aanvragen/informatie-aanvragen\"\u003e\u003ci class=\"ma-mail_outline material-icons \"\u003email_outline\u003c/i\u003e Info aanvragen\u003c/a\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-item product-item\" id=\"training-1254178\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-1254178\" id=\"training-1254178\" value=\"1254178\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"E-learning: Customer Service: Serving Internal Customers (2017)\" href=\"/it-university/customer-service-serving-internal-customers-2017\"\u003eCustomer Service: Serving Internal Customers (2017)\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo van IT-Learning\" title=\"Logo van IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003eThere are many similarities between internal and external customer service—both require helpfulness, empathy, and resourcefulness. What d…\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"method\"\u003eE-Learning\u003c/span\u003e\u003cspan class=\"price\"\u003e€ 245\u003cspan class=\"tooltip-parent tooltip-icon  align-left\"\u003e\u003ci class=\"ma-check material-icons \"\u003echeck\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eBTW:\u003c/strong\u003e Excl. BTW\u003c/li\u003e\u003cli\u003e\u003cstrong\u003eVolledigheid prijs:\u003c/strong\u003e Prijs is exclusief btw, verder geen extra kosten. \u003c/li\u003e\u003cli\u003e\u003cstrong\u003eExtra informatie:\u003c/strong\u003e \u003cem\u003eDeze training kan op ieder gewenst moment starten. Je ontvangt je inloggegevens binnen 1 werkdag nadat we jouw bestelling hebben ontvangen.\u003c/em\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/div\u003e\u003cspan class=\"institute-rating rating-score\"\u003e\u003cdiv class=\"product-item__provider--mobile\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo van IT-Learning\" title=\"Logo van IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003c/span\u003e\u003cdiv class=\"product-item__brochure-button\"\u003e\u003cdiv class=\"ab_050--variation_a\"\u003e\u003ca class=\"button-link button--cta button--fluid button--normal button--centered\" href=\"/it-university/customer-service-serving-internal-customers-2017/informatie-aanvragen\"\u003e\u003ci class=\"ma-mail_outline material-icons \"\u003email_outline\u003c/i\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"ab_050--variation_b\"\u003e\u003ca class=\"button-link button--cta button--fluid button--normal button--centered\" href=\"/it-university/customer-service-serving-internal-customers-2017/informatie-aanvragen/informatie-aanvragen\"\u003e\u003ci class=\"ma-mail_outline material-icons \"\u003email_outline\u003c/i\u003e Info aanvragen\u003c/a\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-item product-item\" id=\"training-1254649\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-1254649\" id=\"training-1254649\" value=\"1254649\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"E-learning: How to Get Great Customer Service\" href=\"/it-university/how-to-get-great-customer-service\"\u003eHow to Get Great Customer Service\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo van IT-Learning\" title=\"Logo van IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003eGreat customer service often comes down to an interaction between two people: the employee and the customer. By becoming the type of custom…\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"method\"\u003eE-Learning\u003c/span\u003e\u003cspan class=\"price\"\u003e€ 245\u003cspan class=\"tooltip-parent tooltip-icon  align-left\"\u003e\u003ci class=\"ma-check material-icons \"\u003echeck\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eBTW:\u003c/strong\u003e Excl. BTW\u003c/li\u003e\u003cli\u003e\u003cstrong\u003eVolledigheid prijs:\u003c/strong\u003e Prijs is exclusief btw, verder geen extra kosten. \u003c/li\u003e\u003cli\u003e\u003cstrong\u003eExtra informatie:\u003c/strong\u003e \u003cem\u003eDeze training kan op ieder gewenst moment starten. Je ontvangt je inloggegevens binnen 1 werkdag nadat we jouw bestelling hebben ontvangen.\u003c/em\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/div\u003e\u003cspan class=\"institute-rating rating-score\"\u003e\u003cdiv class=\"product-item__provider--mobile\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo van IT-Learning\" title=\"Logo van IT-Learning\" src=\"https://static-3.springest.com/uploads/institute/logo/2871/thumb_it-university-39a45b4bf8d536c8cb2f16d430a80796.png\" /\u003e\u003c/div\u003e\u003c/span\u003e\u003cdiv class=\"product-item__brochure-button\"\u003e\u003cdiv class=\"ab_050--variation_a\"\u003e\u003ca class=\"button-link button--cta button--fluid button--normal button--centered\" href=\"/it-university/how-to-get-great-customer-service/informatie-aanvragen\"\u003e\u003ci class=\"ma-mail_outline material-icons \"\u003email_outline\u003c/i\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"ab_050--variation_b\"\u003e\u003ca class=\"button-link button--cta button--fluid button--normal button--centered\" href=\"/it-university/how-to-get-great-customer-service/informatie-aanvragen/informatie-aanvragen\"\u003e\u003ci class=\"ma-mail_outline material-icons \"\u003email_outline\u003c/i\u003e Info aanvragen\u003c/a\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-options\"\u003e\u003cdiv class=\"compare-buttons--bottom\"\u003e\u003cinput class=\"button--compare\" type=\"button\" value=\"Vergelijken\" /\u003e\u003c/div\u003e\u003c/div\u003e\u003c/section\u003e\u003cdiv class=\"pagination\"\u003e\u003cul class=\"pagination__list\"\u003e\u003cli class=\"pagination__item\"\u003e\u003cspan class=\"pagination__current-page\"\u003e1\u003cspan class=\"pagination__max-pages\"\u003e van 6\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\u003cli class=\"pagination__item hide-on-small\"\u003e\u003ca class=\"pagination__link\" data-link-type=\"pagination\" title=\"Pagina 2\" href=\"/sales/customer-service/it-university/e-learning/2\"\u003e2\u003c/a\u003e\u003c/li\u003e\u003cli class=\"pagination__item hide-on-small\"\u003e\u003ca class=\"pagination__link\" data-link-type=\"pagination\" title=\"Pagina 3\" href=\"/sales/customer-service/it-university/e-learning/3\"\u003e3\u003c/a\u003e\u003c/li\u003e\u003cli class=\"pagination__item hide-on-small\"\u003e\u003ca class=\"pagination__link\" data-link-type=\"pagination\" title=\"Pagina 4\" href=\"/sales/customer-service/it-university/e-learning/4\"\u003e4\u003c/a\u003e\u003c/li\u003e\u003cli class=\"pagination__item hide-on-small\"\u003e\u003ca class=\"pagination__link\" data-link-type=\"pagination\" title=\"Pagina 5\" href=\"/sales/customer-service/it-university/e-learning/5\"\u003e5\u003c/a\u003e\u003c/li\u003e\u003cli class=\"pagination__item hide-on-small\"\u003e\u003ca class=\"pagination__link\" data-link-type=\"pagination\" title=\"Pagina 6\" href=\"/sales/customer-service/it-university/e-learning/6\"\u003e6\u003c/a\u003e\u003c/li\u003e\u003cli class=\"pagination__item--next\"\u003e\u003ca title=\"Volgende\" data-link-type=\"pagination\" class=\"pagination__button button--link\" rel=\"next\" href=\"/sales/customer-service/it-university/e-learning/2\"\u003eVolgende \u003ci class=\"ma-chevron_right material-icons icon--small\"\u003echevron_right\u003c/i\u003e\u003c/a\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e\u003csection class=\"panel\"\u003e\u003c/section\u003e\u003c/div\u003e\u003c/section\u003e\u003caside class=\"aside--medium aside--subject\"\u003e\u003csection class=\"aside__section ad-box\"\u003e\u003c/section\u003e\u003cdiv class=\"message--session-filters\"\u003eDe zoekresultaten zijn momenteel gefilterd met jouw voorkeuren.\u003c/div\u003e\u003csection class=\"aside__section aside__filters filters\"\u003e\u003cdiv class=\"filters__header\"\u003eFilters toevoegen\u003ca class=\"filters__close\" href=\"#\"\u003e\u003ci class=\"ma-clear material-icons icon--small\"\u003eclear\u003c/i\u003e\u003c/a\u003e\u003c/div\u003e\u003ca class=\"filter__remove\" data-link-type=\"filter-clear\" href=\"/sales/customer-service\"\u003eAlle filters verwijderen\u003c/a\u003e\u003cdiv class=\"filter filter--location is-first\"\u003e\u003cdiv class=\"as-h3 filter__title\"\u003eType product\u003c/div\u003e\u003cul class=\"filter__list\"\u003e\u003cli class=\"filter__item is-active\"\u003e\u003ca title=\"E-Learning - 83\" data-link-type=\"filter-remove\" class=\"filter__link\" href=\"/sales/customer-service/it-university\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon is-checked\"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eE-Learning\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e83\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e\u003cdiv class=\"filter filter--duration_days\"\u003e\u003cdiv class=\"as-h3 filter__title\"\u003eTijdsduur\u003c/div\u003e\u003cul class=\"filter__list\"\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Max. 1 dag - 9\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/1-dag/it-university/e-learning\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eMax. 1 dag\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e9\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"1 jaar en langer - 74\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/365-dagen-en-langer/it-university/e-learning\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003e1 jaar en langer\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e74\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e\u003cdiv class=\"filter filter--institutes\"\u003e\u003cdiv class=\"as-h3 filter__title\"\u003eAanbieder\u003c/div\u003e\u003cul class=\"filter__list\"\u003e\u003cli class=\"filter__item is-active\"\u003e\u003ca title=\"IT-Learning - 83\" data-link-type=\"filter-remove\" class=\"filter__link\" href=\"/sales/customer-service/e-learning\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon is-checked\"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eIT-Learning\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e83\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Go2Lean - 3\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/go2lean/it-university/e-learning\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eGo2Lean\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e3\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"OC ICT - 1\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/ocict/it-university/e-learning\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eOC ICT\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e1\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Icademy - 1\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/icademy/it-university/e-learning\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eIcademy\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e1\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"WWZ Academie - 1\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/wwz-publishing/it-university/e-learning\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eWWZ Academie\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e1\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Move the Crowd BV - 1\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/nimasales-nl/it-university/e-learning\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eMove the Crowd BV\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e1\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Adding Value Consulting (AVC) - 1\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/adding-value-consulting-avc/it-university/e-learning\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eAdding Value Consulting (AVC)\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e1\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"GoSkills - 1\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/goskills/it-university/e-learning\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eGoSkills\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e1\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Train IT Now B.V. - 1\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/train-it-now-b-v/it-university/e-learning\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eTrain IT Now B.V.\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e1\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"DialogueTrainer - 1\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/customer-service/dialoguetrainer-b-v/it-university/e-learning\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eDialogueTrainer\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e1\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003c/ul\u003e\u003ca class=\"filter__toggle expander-link is-expanded\" data-target=\"filter--institutes\" data-expand-title=\"Meer\" data-collapse-title=\"Minder\" href=\"#\"\u003eMinder\u003c/a\u003e\u003c/div\u003e\u003c/section\u003e\u003csection class=\"aside__section usp-box\"\u003e\u003cdiv class=\"as-h3\"\u003eVerder leren? Het begint op Springest.nl\u003c/div\u003e\u003cul class=\"usp-list--colored usp-list--default\"\u003e\u003cli class=\"usp-list__item with-icon-circle\" data-icon=\"school\"\u003e\u003cdiv class=\"usp-list__title as-h4\"\u003eAlles waar je van kunt leren\u003c/div\u003e\u003cspan class=\"is-meta-text\"\u003eMeer dan 114.000 cursussen, opleidingen, e-learning en incompany trainingen.\u003c/span\u003e\u003c/li\u003e\u003cli class=\"usp-list__item with-icon-circle\" data-icon=\"phone\"\u003e\u003cdiv class=\"usp-list__title as-h4\"\u003eHulp bij het zoeken en inschrijven\u003c/div\u003e\u003cspan class=\"is-meta-text\"\u003eStel je opleidingsvraag, gebruik de keuzehulp of bekijk onze \u003ca href='https://springest.nl/klantenservice'\u003eheldesk\u003c/a\u003e.\u003c/span\u003e\u003c/li\u003e\u003cli class=\"usp-list__item with-icon-circle\" data-icon=\"thumb_up\"\u003e\u003cdiv class=\"usp-list__title as-h4\"\u003eGratis informatie aanvragen\u003c/div\u003e\u003cspan class=\"is-meta-text\"\u003eOp je gemak vergelijken en met je collega's overleggen, meestal direct met PDF.\u003c/span\u003e\u003c/li\u003e\u003cli class=\"usp-list__item with-icon-circle\" data-icon=\"star\"\u003e\u003cdiv class=\"usp-list__title as-h4\"\u003eErvaringen van deelnemers\u003c/div\u003e\u003cspan class=\"is-meta-text\"\u003eRuim 144.000 onafhankelijke ervaringen helpen je kiezen voor de beste opleiders.\u003c/span\u003e\u003c/li\u003e\u003cli class=\"usp-list__item with-icon-circle\" data-icon=\"business\"\u003e\u003cdiv class=\"usp-list__title as-h4\"\u003eOok voor leren in je organisatie\u003c/div\u003e\u003cspan class=\"is-meta-text\"\u003eVolumekorting, incompany training, social learning met collega's en altijd real-time inzicht.\u003c/span\u003e\u003c/li\u003e\u003cli class=\"usp-list__item with-icon-circle\" data-icon=\"event_available\"\u003e\u003cdiv class=\"usp-list__title as-h4\"\u003eInschrijven met laagste prijsgarantie\u003c/div\u003e\u003cspan class=\"is-meta-text\"\u003eKlaar om te gaan leren? Schrijf je direct in, \u003ca href=\"https://springestsupport.freshdesk.com/nl/support/solutions/articles/103000212080-hoe-kan-ik-mijn-inschrijving-annuleren-verplaatsen-\"\u003egratis annuleren\u003c/a\u003e is mogelijk!\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/section\u003e\u003csection class=\"aside__section q-and-a-box\"\u003e\u003cdiv class=\"panel with-border with-background--white\"\u003e\u003cdiv class=\"panel__content\"\u003e\u003cdiv class=\"with-border--bottom\"\u003e\u003cdiv class=\"as-h3 panel__content-title\"\u003eVragen over Klantenservice / Customer Service\u003c/div\u003e\u003c/div\u003e\u003cul class=\"faq-list\"\u003e\u003cli class=\"faq-list__item\"\u003e\u003ca class=\"faq-list__link\" title=\"Met welke opleiding word ik opgeleid tot klantenservice medewerker?\" href=\"/vraagbaak/met-welke-opleiding-word-ik-opgeleid-tot-klantenservice-medewerker\"\u003eMet welke opleiding word ik opgeleid tot klantenservice medewerker?\u003c/a\u003e\u003cspan class=\"faq-list__author\"\u003eGesteld door \u003cdiv class=\"avatar avatar--tiny\"\u003e\u003c/div\u003e Anoniem (1 reactie)\u003c/span\u003e\u003c/li\u003e\u003cli class=\"faq-list__item\"\u003e\u003ca class=\"faq-list__link\" title=\"Wat is een goede starterscursus voor helpdeskmedewerker ICT?\" href=\"/vraagbaak/wat-is-een-goede-starterscursus-voor-helpdeskmedewerker-ict\"\u003eWat is een goede starterscursus voor helpdeskmedewerker ICT?\u003c/a\u003e\u003cspan class=\"faq-list__author\"\u003eGesteld door \u003cdiv class=\"avatar avatar--tiny\"\u003e\u003c/div\u003e Anoniem (1 reactie)\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e\u003cdiv class=\"panel__footer\"\u003e\u003ca class=\"panel__footer-link\" href=\"/vragen/sales\"\u003eBekijk alle Sales vragen\u003c/a\u003e\u003c/div\u003e\u003c/div\u003e\u003c/section\u003e\u003csection class=\"aside__section learning-trends\"\u003e\u003cdiv class=\"panel with-border learning-trends\"\u003e\u003cdiv class=\"panel__heading\"\u003e\u003cdiv class=\"as-h3 panel__heading-title--aside\"\u003eLearning Trends\u003c/div\u003e\u003cabbr class=\"item fn\" title=\"Klantenservice / Customer Service\"\u003e\u003c/abbr\u003e\u003c/div\u003e\u003cdiv class=\"panel__content\"\u003e\u003cul class=\"trends-list\"\u003e\u003cli class=\"trends-list__item with-products\"\u003e\u003cstrong\u003e156\u003c/strong\u003e Cursussen\u003c/li\u003e\u003cli class=\"trends-list__item with-providers\"\u003e\u003cstrong\u003e43\u003c/strong\u003e Aanbieders\u003c/li\u003e\u003cli class=\"trends-list__item with-reviews\"\u003e\u003cstrong class=\"count\"\u003e733\u003c/strong\u003e Ervaringen\u003c/li\u003e\u003cli class=\"trends-list__item with-rating\"\u003e\u003cstrong\u003e9.7\u003c/strong\u003e Beoordeling \u003cspan class=\"meta-info\"\u003e(gem.)\u003c/span\u003e\u003c/li\u003e\u003cli class=\"trends-list__item with-price\"\u003e\u003cstrong class=\"pricerange\"\u003e€ 37,18 - € 7.800\u003c/strong\u003e Prijsklasse\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e\u003c/div\u003e\u003c/section\u003e\u003c/aside\u003e\u003c/div\u003e"},"tracking":[{"event":"[viewed] Subject page","data":{"distinct_id":null,"time":"2026-06-01T03:11:33.933Z","subject_id":6115,"subject_name":"Klantenservice / Customer Service","category_name":"Sales","filter_size":2,"filter_types":["institutes","location"],"filters":["it-university","e-learning"],"page":1,"manually_filtered":false,"money_back_guarantee_count":0,"autosuggest":null,"funnel_search_subject_box":true,"ab_050_mobile_subject_cta":"button_variation","funnel_ab_050":true}},{"event":"[filtered] Subject page","data":{"distinct_id":null,"time":"2026-06-01T03:11:33.933Z","subject_id":6115,"subject_name":"Klantenservice / Customer Service","category_name":"Sales","filter_size":2,"filter_types":["institutes","location"],"filters":["it-university","e-learning"],"page":1,"manually_filtered":false,"money_back_guarantee_count":0,"autosuggest":null,"funnel_search_subject_box":true,"ab_050_mobile_subject_cta":"button_variation","funnel_ab_050":true}}],"filters":"/it-university/e-learning"}