{"html":{".container--page":"\u003cdiv class=\"container container--page container--subject with-content-background\"\u003e\u003csection class=\"content content--medium aligned-right\"\u003e\u003cdiv class=\"filter-overlay\"\u003e\u003cdiv class=\"filter-overlay__loader\"\u003e\u003cdiv class=\"filter-overlay__icon\"\u003e\u003cdiv class=\"icon__circle icon-business\"\u003e\u003ci class=\"ma-business material-icons icon--medium\"\u003ebusiness\u003c/i\u003e\u003c/div\u003e\u003c/div\u003e\u003csvg class=\"circular\" viewBox=\"25 25 50 50\"\u003e\u003ccircle class=\"path\" cx=\"50\" cy=\"50\" fill=\"none\" r=\"20\" stroke-miterlimit=\"10\" stroke-width=\"2\"\u003e\u003c/circle\u003e\u003c/svg\u003e\u003c/div\u003e\u003cdiv class=\"filter-overlay__usp\"\u003e\u003cdiv class=\"as-h3\"\u003eOok voor leren in je organisatie\u003c/div\u003e\u003cp\u003eSocial learning met collega's.\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"ajax-wrapper\"\u003e\u003ch1 class=\"subject__title\"\u003e4 Klantgerichtheid Trainingen \u0026amp; Cursussen\u003c/h1\u003e\u003cp class=\"subject__alternatives show-from-tablet\"\u003eBekijk ook: \u003ca title=\"Opleidingen tot Accountmanager\" rel=\"nofollow\" href=\"/sales/accountmanagement/icm\"\u003eAccountmanagement\u003c/a\u003e, \u003ca title=\"Opleidingen \u0026amp; Cursussen Contractmanagement\" rel=\"nofollow\" href=\"/inkoop-logistiek/contractmanagement/icm\"\u003eContractmanagement\u003c/a\u003e, \u003ca title=\"41 Klantvriendelijkheid trainingen, cursussen \u0026amp; opleidingen\" rel=\"nofollow\" href=\"/sales/klantvriendelijkheid/icm\"\u003eKlantvriendelijkheid\u003c/a\u003e, \u003ca title=\"156 Klantenservice / Customer Service trainingen, cursussen \u0026amp; opleidingen\" rel=\"nofollow\" href=\"/sales/customer-service/icm\"\u003eKlantenservice / Customer Service\u003c/a\u003e, \u003ca title=\"18 Community Management trainingen, cursussen \u0026amp; opleidingen\" rel=\"nofollow\" href=\"/internet-media/communitymanagement/icm\"\u003eCommunity Management\u003c/a\u003e, \u003ca title=\"22 Servicedesk medewerker ICT opleidingen\" rel=\"nofollow\" href=\"/sales/servicedesk/icm\"\u003eServicedesk Medewerker ICT\u003c/a\u003e, \u003ca title=\"31 Helpdesk trainingen, cursussen \u0026amp; opleidingen\" rel=\"nofollow\" href=\"/sales/helpdesk/icm\"\u003eHelpdesk\u003c/a\u003e, \u003ca title=\"7 Klantenservice / Servicedesk Management trainingen, cursussen \u0026amp; opleidingen\" rel=\"nofollow\" href=\"/sales/klantenservice-servicedesk-management/icm\"\u003eKlantenservice / Servicedesk Management\u003c/a\u003e, \u003ca title=\"98 Adviserend verkopen trainingen, cursussen \u0026amp; opleidingen\" rel=\"nofollow\" href=\"/sales/adviserend-verkopen/icm\"\u003eAdviserend verkopen\u003c/a\u003e en \u003ca title=\"6 Kassawerkzaamheden trainingen, cursussen \u0026amp; opleidingen\" rel=\"nofollow\" href=\"/sales/kassawerkzaamheden/icm\"\u003eKassawerkzaamheden\u003c/a\u003e.\u003c/p\u003e\u003cp class=\"subject__alternatives show-on-mobile\"\u003eBekijk ook: \u003ca title=\"Opleidingen tot Accountmanager\" rel=\"nofollow\" href=\"/sales/accountmanagement/icm\"\u003eAccountmanagement\u003c/a\u003e, \u003ca title=\"Opleidingen \u0026amp; Cursussen Contractmanagement\" rel=\"nofollow\" href=\"/inkoop-logistiek/contractmanagement/icm\"\u003eContractmanagement\u003c/a\u003e en \u003ca title=\"41 Klantvriendelijkheid trainingen, cursussen \u0026amp; opleidingen\" rel=\"nofollow\" href=\"/sales/klantvriendelijkheid/icm\"\u003eKlantvriendelijkheid\u003c/a\u003e.\u003c/p\u003e\u003csection class=\"panel\"\u003e\u003cdiv class=\"result-options--mobile mobile-filter\"\u003e\u003cdiv class=\"mobile-filter__actions\"\u003e\u003ca class=\"toggle-mobile-filters mobile-filter__button\" href=\"#\"\u003e\u003ci class=\"ma-tune material-icons icon--normal\"\u003etune\u003c/i\u003e 1 actieve filter\u003c/a\u003e\u003ca class=\"toggle-mobile-sorting mobile-filter__button\" href=\"#\"\u003e\u003ci class=\"ma-reorder material-icons icon--normal\"\u003ereorder\u003c/i\u003e Sorteren\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"mobile-filter__active-filters\"\u003e\u003cspan class=\"label--filter\"\u003eICM opleidingen \u0026amp; trainingen\u003c/span\u003e\u003ca class=\"toggle-mobile-filters mobile-filter__edit\" href=\"#\"\u003eWijzig filters\u003ci class=\"ma-keyboard_arrow_right material-icons \"\u003ekeyboard_arrow_right\u003c/i\u003e\u003c/a\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"subject-messsages\"\u003e\u003c/div\u003e\u003cdiv class=\"result-options\"\u003e\u003cdiv class=\"compare-buttons--top\"\u003e\u003cinput class=\"button--compare\" type=\"button\" value=\"Vergelijken\" /\u003e\u003c/div\u003e\u003cdiv class=\"sorting aligned-right\"\u003e\u003cdiv class=\"sorting__header\"\u003eSortering veranderen\u003ca class=\"sorting__close\" href=\"#\"\u003e\u003ci class=\"ma-clear material-icons icon--small\"\u003eclear\u003c/i\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"sorting__content\"\u003e\u003cspan class=\"sorting__label\"\u003eSorteren\u003c/span\u003e\u003cul class=\"sorting__list\"\u003e\u003cli class=\"sorting__item\"\u003e\u003ca class=\"sorting__link is-active\" data-url=\"/sales/klantgerichtheid/icm\" data-link-type=\"sort\" href=\"#\"\u003eRelevantie en ervaringen\u003c/a\u003e\u003c/li\u003e\u003cli class=\"sorting__item\"\u003e\u003ca class=\"sorting__link \" data-url=\"/sales/klantgerichtheid/icm/prijs-hoog-laag\" data-link-type=\"sort\" href=\"#\"\u003ePrijs (hoog \u0026gt; laag)\u003c/a\u003e\u003c/li\u003e\u003cli class=\"sorting__item\"\u003e\u003ca class=\"sorting__link \" data-url=\"/sales/klantgerichtheid/icm/prijs-laag-hoog\" data-link-type=\"sort\" href=\"#\"\u003ePrijs (laag \u0026gt; hoog)\u003c/a\u003e\u003c/li\u003e\u003cli class=\"sorting__item\"\u003e\u003ca class=\"sorting__link \" data-url=\"/sales/klantgerichtheid/icm/duur-lang-kort\" data-link-type=\"sort\" href=\"#\"\u003eTijdsduur (lang \u0026gt; kort)\u003c/a\u003e\u003c/li\u003e\u003cli class=\"sorting__item\"\u003e\u003ca class=\"sorting__link \" data-url=\"/sales/klantgerichtheid/icm/duur-kort-lang\" data-link-type=\"sort\" href=\"#\"\u003eTijdsduur (kort \u0026gt; lang)\u003c/a\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-list\"\u003e\u003cdiv class=\"result-item product-item\" id=\"training-420887\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-420887\" id=\"training-420887\" value=\"420887\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"Klassikaal: Klant- en Servicegericht Werken\" href=\"/icm/klant-en-servicegericht-werken\"\u003eKlant- en Servicegericht Werken\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo van ICM opleidingen \u0026amp; trainingen\" title=\"Logo van ICM opleidingen \u0026amp; trainingen\" src=\"https://static-3.springest.com/uploads/institute/logo/299/thumb_icm-9337c6ddc0ae712412c73edb18f25be4.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003ci class='material-icons icon--small icon--region icon--align-top'\u003eplace\u003c/i\u003e\u003cspan\u003eVrijdag 4 september 2026 in Amsterdam en 45 andere datums\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003eJe leert door de ogen van de klant naar jezelf en je organisatie kijken. Je klantgerichtheid wordt naar een hoger niveau gebracht. Wil je a…\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"price\"\u003e€ 1.410\u003cspan class=\"tooltip-parent tooltip-icon  align-left\"\u003e\u003ci class=\"ma-check material-icons \"\u003echeck\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eBTW:\u003c/strong\u003e Excl. BTW\u003c/li\u003e\u003cli\u003e\u003cstrong\u003eVolledigheid prijs:\u003c/strong\u003e Prijs is exclusief btw, verder geen extra kosten. \u003c/li\u003e\u003cli\u003e\u003cstrong\u003eExtra informatie:\u003c/strong\u003e \u003cem\u003eVoor online bijeenkomsten rekenen we geen arrangementskosten\u003c/em\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"max-participants\"\u003e\u003cspan class=\"tooltip-parent tooltip-icon max_participants align-left\"\u003e\u003ci class=\"ma-group material-icons \"\u003egroup\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003eMaximaal 12 personen kunnen deelnemen aan deze cursus.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e Max: 12\u003c/span\u003e\u003cspan class=\"duration\"\u003e16 uren\u003c/span\u003e\u003cspan class=\"product-rating\"\u003e\u003ca class=\"rating-score\" title=\"Klant- en Servicegericht Werken heeft een gemiddelde beoordeling van 9,0\" href=\"/icm/klant-en-servicegericht-werken#ervaringen\"\u003e\u003ci class=\"ma-star material-icons review-score__icon\"\u003estar\u003c/i\u003e\u003cspan class=\"rating-average\"\u003e 9\u003c/span\u003e \u003cspan class=\"review-count\"\u003e(40 ervaringen)\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e\u003c/div\u003e\u003cspan class=\"institute-rating rating-score\"\u003e\u003cspan class=\"tooltip-parent  provider-rating align-right\"\u003eOpleiderscore: \u003ci class=\"ma-star material-icons \"\u003estar\u003c/i\u003e \u003cstrong\u003e9,0 \u003c/strong\u003e\u003cspan class=\"tooltip align-right\"\u003e\u003cspan class=\"tooltip__content\"\u003eICM opleidingen \u0026amp; trainingen heeft een gemiddelde beoordeling van \u003cstrong\u003e9,0\u003c/strong\u003e (uit \u003cstrong\u003e4.812\u003c/strong\u003e ervaringen)\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003cdiv class=\"bovnl-award__icon\"\u003e\u003cspan class=\"tooltip-parent  bovnl-award__tooltip align-right\"\u003e\u003cimg src=\"https://static-1.springest.com/assets/redesign/awards/bovnl-winner-icon-2020-c861b3f9588eaa55fa936ce2463a2a8fda15a2709011275c27711ae48c0a45a6.png\" /\u003e\u003cspan class=\"tooltip align-right\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cp\u003eWinnaar Beste opleider van Nederland 2020: #2 in \u003ca href=\"/hr\"\u003eHR\u003c/a\u003e en #2 in \u003ca href=\"/management-leiderschap\"\u003eManagement\u003c/a\u003e.\u003c/p\u003e \u003cp\u003eWinnaar Beste opleider van Nederland 2019: #1 in \u003ca href=\"/opleiding-onderwijs\"\u003eOpleiding \u0026amp; Onderwijs\u003c/a\u003e, #3 in \u003ca href=\"/hr\"\u003eHR\u003c/a\u003e en #3 in \u003ca href=\"/management-leiderschap\"\u003eManagement\u003c/a\u003e.\u003c/p\u003e \u003cp\u003eWinnaar Beste opleider van Nederland 2018: #3 beste grote opleider.\u003c/p\u003e \u003cp\u003eWinnaar Beste opleider van Nederland 2017: #3 beste grote opleider en #3 in \u003ca href=\"/opleiding-onderwijs\"\u003eOpleiding \u0026amp; Onderwijs\u003c/a\u003e.\u003c/p\u003e Lees meer over \u003ca href=\"https://springest.com/nl/opleidervanhetjaar/de-beste-opleiders-van-2020/\"\u003eBeste Opleider van Nederland 2020\u003c/a\u003e.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/div\u003e\u003cdiv class=\"product-item__provider--mobile\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo van ICM opleidingen \u0026amp; trainingen\" title=\"Logo van ICM opleidingen \u0026amp; trainingen\" src=\"https://static-3.springest.com/uploads/institute/logo/299/thumb_icm-9337c6ddc0ae712412c73edb18f25be4.png\" /\u003e\u003c/div\u003e\u003c/span\u003e\u003cdiv class=\"product-item__brochure-button\"\u003e\u003cdiv class=\"ab_050--variation_a\"\u003e\u003ca class=\"button-link button--cta button--fluid button--normal button--centered\" href=\"/icm/klant-en-servicegericht-werken/informatie-aanvragen\"\u003e\u003ci class=\"ma-mail_outline material-icons \"\u003email_outline\u003c/i\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"ab_050--variation_b\"\u003e\u003ca class=\"button-link button--cta button--fluid button--normal button--centered\" href=\"/icm/klant-en-servicegericht-werken/informatie-aanvragen/informatie-aanvragen\"\u003e\u003ci class=\"ma-mail_outline material-icons \"\u003email_outline\u003c/i\u003e Info aanvragen\u003c/a\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-item product-item\" id=\"training-420919\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-420919\" id=\"training-420919\" value=\"420919\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"Klassikaal: Klant- en Servicegericht Telefoneren\" href=\"/icm/klant-en-servicegericht-telefoneren\"\u003eKlant- en Servicegericht Telefoneren\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo van ICM opleidingen \u0026amp; trainingen\" title=\"Logo van ICM opleidingen \u0026amp; trainingen\" src=\"https://static-3.springest.com/uploads/institute/logo/299/thumb_icm-9337c6ddc0ae712412c73edb18f25be4.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003ci class='material-icons icon--small icon--region icon--align-top'\u003eplace\u003c/i\u003e\u003cspan\u003eDinsdag 30 juni 2026 in Amsterdam en 61 andere datums\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003eDeze training is erop gericht om telefoongesprekken professioneel en klantgericht af te handelen. Je brengt je klanttevredenheid naar een ho…\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"price\"\u003e€ 852,50\u003cspan class=\"tooltip-parent tooltip-icon  align-left\"\u003e\u003ci class=\"ma-check material-icons \"\u003echeck\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eBTW:\u003c/strong\u003e Excl. BTW\u003c/li\u003e\u003cli\u003e\u003cstrong\u003eVolledigheid prijs:\u003c/strong\u003e Prijs is exclusief btw, verder geen extra kosten. \u003c/li\u003e\u003cli\u003e\u003cstrong\u003eExtra informatie:\u003c/strong\u003e \u003cem\u003eVoor online bijeenkomsten rekenen we geen arrangementskosten\u003c/em\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"max-participants\"\u003e\u003cspan class=\"tooltip-parent tooltip-icon max_participants align-left\"\u003e\u003ci class=\"ma-group material-icons \"\u003egroup\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003eMaximaal 12 personen kunnen deelnemen aan deze cursus.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e Max: 12\u003c/span\u003e\u003cspan class=\"duration\"\u003e8 uren\u003c/span\u003e\u003cspan class=\"product-rating\"\u003e\u003ca class=\"rating-score\" title=\"Klant- en Servicegericht Telefoneren heeft een gemiddelde beoordeling van 9,0\" href=\"/icm/klant-en-servicegericht-telefoneren#ervaringen\"\u003e\u003ci class=\"ma-star material-icons review-score__icon\"\u003estar\u003c/i\u003e\u003cspan class=\"rating-average\"\u003e 9\u003c/span\u003e \u003cspan class=\"review-count\"\u003e(32 ervaringen)\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e\u003c/div\u003e\u003cspan class=\"institute-rating rating-score\"\u003e\u003cspan class=\"tooltip-parent  provider-rating align-right\"\u003eOpleiderscore: \u003ci class=\"ma-star material-icons \"\u003estar\u003c/i\u003e \u003cstrong\u003e9,0 \u003c/strong\u003e\u003cspan class=\"tooltip align-right\"\u003e\u003cspan class=\"tooltip__content\"\u003eICM opleidingen \u0026amp; trainingen heeft een gemiddelde beoordeling van \u003cstrong\u003e9,0\u003c/strong\u003e (uit \u003cstrong\u003e4.812\u003c/strong\u003e ervaringen)\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003cdiv class=\"bovnl-award__icon\"\u003e\u003cspan class=\"tooltip-parent  bovnl-award__tooltip align-right\"\u003e\u003cimg src=\"https://static-1.springest.com/assets/redesign/awards/bovnl-winner-icon-2020-c861b3f9588eaa55fa936ce2463a2a8fda15a2709011275c27711ae48c0a45a6.png\" /\u003e\u003cspan class=\"tooltip align-right\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cp\u003eWinnaar Beste opleider van Nederland 2020: #2 in \u003ca href=\"/hr\"\u003eHR\u003c/a\u003e en #2 in \u003ca href=\"/management-leiderschap\"\u003eManagement\u003c/a\u003e.\u003c/p\u003e \u003cp\u003eWinnaar Beste opleider van Nederland 2019: #1 in \u003ca href=\"/opleiding-onderwijs\"\u003eOpleiding \u0026amp; Onderwijs\u003c/a\u003e, #3 in \u003ca href=\"/hr\"\u003eHR\u003c/a\u003e en #3 in \u003ca href=\"/management-leiderschap\"\u003eManagement\u003c/a\u003e.\u003c/p\u003e \u003cp\u003eWinnaar Beste opleider van Nederland 2018: #3 beste grote opleider.\u003c/p\u003e \u003cp\u003eWinnaar Beste opleider van Nederland 2017: #3 beste grote opleider en #3 in \u003ca href=\"/opleiding-onderwijs\"\u003eOpleiding \u0026amp; Onderwijs\u003c/a\u003e.\u003c/p\u003e Lees meer over \u003ca href=\"https://springest.com/nl/opleidervanhetjaar/de-beste-opleiders-van-2020/\"\u003eBeste Opleider van Nederland 2020\u003c/a\u003e.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/div\u003e\u003cdiv class=\"product-item__provider--mobile\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo van ICM opleidingen \u0026amp; trainingen\" title=\"Logo van ICM opleidingen \u0026amp; trainingen\" src=\"https://static-3.springest.com/uploads/institute/logo/299/thumb_icm-9337c6ddc0ae712412c73edb18f25be4.png\" /\u003e\u003c/div\u003e\u003c/span\u003e\u003cdiv class=\"product-item__brochure-button\"\u003e\u003cdiv class=\"ab_050--variation_a\"\u003e\u003ca class=\"button-link button--cta button--fluid button--normal button--centered\" href=\"/icm/klant-en-servicegericht-telefoneren/informatie-aanvragen\"\u003e\u003ci class=\"ma-mail_outline material-icons \"\u003email_outline\u003c/i\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"ab_050--variation_b\"\u003e\u003ca class=\"button-link button--cta button--fluid button--normal button--centered\" href=\"/icm/klant-en-servicegericht-telefoneren/informatie-aanvragen/informatie-aanvragen\"\u003e\u003ci class=\"ma-mail_outline material-icons \"\u003email_outline\u003c/i\u003e Info aanvragen\u003c/a\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-item product-item\" id=\"training-1099569\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-1099569\" id=\"training-1099569\" value=\"1099569\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"Klassikaal: Klant- en Servicegericht Telefoneren (online virtual classroom)\" href=\"/icm/klant-en-servicegericht-telefoneren-online-virtual-classroom\"\u003eKlant- en Servicegericht Telefoneren (online virtual classroom)\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo van ICM opleidingen \u0026amp; trainingen\" title=\"Logo van ICM opleidingen \u0026amp; trainingen\" src=\"https://static-3.springest.com/uploads/institute/logo/299/thumb_icm-9337c6ddc0ae712412c73edb18f25be4.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003ci class='material-icons icon--small icon--positive icon--align-top'\u003ecomputer\u003c/i\u003e\u003cspan\u003eOnline: dinsdag 30 juni 2026 en 6 andere datums\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003eDeze training is erop gericht om telefoongesprekken professioneel en klantgericht af te handelen. Je brengt je klanttevredenheid naar een h…\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"price\"\u003e€ 795\u003cspan class=\"tooltip-parent tooltip-icon  align-left\"\u003e\u003ci class=\"ma-check material-icons \"\u003echeck\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eBTW:\u003c/strong\u003e Excl. BTW\u003c/li\u003e\u003cli\u003e\u003cstrong\u003eVolledigheid prijs:\u003c/strong\u003e Prijs is exclusief btw, verder geen extra kosten. \u003c/li\u003e\u003cli\u003e\u003cstrong\u003eExtra informatie:\u003c/strong\u003e \u003cem\u003eVoor online bijeenkomsten rekenen we geen arrangementskosten\u003c/em\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"max-participants\"\u003e\u003cspan class=\"tooltip-parent tooltip-icon max_participants align-left\"\u003e\u003ci class=\"ma-group material-icons \"\u003egroup\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003eMaximaal 12 personen kunnen deelnemen aan deze cursus.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e Max: 12\u003c/span\u003e\u003cspan class=\"duration\"\u003e8 uren\u003c/span\u003e\u003c/div\u003e\u003cspan class=\"institute-rating rating-score\"\u003e\u003cspan class=\"tooltip-parent  provider-rating align-right\"\u003eOpleiderscore: \u003ci class=\"ma-star material-icons \"\u003estar\u003c/i\u003e \u003cstrong\u003e9,0 \u003c/strong\u003e\u003cspan class=\"tooltip align-right\"\u003e\u003cspan class=\"tooltip__content\"\u003eICM opleidingen \u0026amp; trainingen heeft een gemiddelde beoordeling van \u003cstrong\u003e9,0\u003c/strong\u003e (uit \u003cstrong\u003e4.812\u003c/strong\u003e ervaringen)\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003cdiv class=\"bovnl-award__icon\"\u003e\u003cspan class=\"tooltip-parent  bovnl-award__tooltip align-right\"\u003e\u003cimg src=\"https://static-1.springest.com/assets/redesign/awards/bovnl-winner-icon-2020-c861b3f9588eaa55fa936ce2463a2a8fda15a2709011275c27711ae48c0a45a6.png\" /\u003e\u003cspan class=\"tooltip align-right\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cp\u003eWinnaar Beste opleider van Nederland 2020: #2 in \u003ca href=\"/hr\"\u003eHR\u003c/a\u003e en #2 in \u003ca href=\"/management-leiderschap\"\u003eManagement\u003c/a\u003e.\u003c/p\u003e \u003cp\u003eWinnaar Beste opleider van Nederland 2019: #1 in \u003ca href=\"/opleiding-onderwijs\"\u003eOpleiding \u0026amp; Onderwijs\u003c/a\u003e, #3 in \u003ca href=\"/hr\"\u003eHR\u003c/a\u003e en #3 in \u003ca href=\"/management-leiderschap\"\u003eManagement\u003c/a\u003e.\u003c/p\u003e \u003cp\u003eWinnaar Beste opleider van Nederland 2018: #3 beste grote opleider.\u003c/p\u003e \u003cp\u003eWinnaar Beste opleider van Nederland 2017: #3 beste grote opleider en #3 in \u003ca href=\"/opleiding-onderwijs\"\u003eOpleiding \u0026amp; Onderwijs\u003c/a\u003e.\u003c/p\u003e Lees meer over \u003ca href=\"https://springest.com/nl/opleidervanhetjaar/de-beste-opleiders-van-2020/\"\u003eBeste Opleider van Nederland 2020\u003c/a\u003e.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/div\u003e\u003cdiv class=\"product-item__provider--mobile\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo van ICM opleidingen \u0026amp; trainingen\" title=\"Logo van ICM opleidingen \u0026amp; trainingen\" src=\"https://static-3.springest.com/uploads/institute/logo/299/thumb_icm-9337c6ddc0ae712412c73edb18f25be4.png\" /\u003e\u003c/div\u003e\u003c/span\u003e\u003cdiv class=\"product-item__brochure-button\"\u003e\u003cdiv class=\"ab_050--variation_a\"\u003e\u003ca class=\"button-link button--cta button--fluid button--normal button--centered\" href=\"/icm/klant-en-servicegericht-telefoneren-online-virtual-classroom/informatie-aanvragen\"\u003e\u003ci class=\"ma-mail_outline material-icons \"\u003email_outline\u003c/i\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"ab_050--variation_b\"\u003e\u003ca class=\"button-link button--cta button--fluid button--normal button--centered\" href=\"/icm/klant-en-servicegericht-telefoneren-online-virtual-classroom/informatie-aanvragen/informatie-aanvragen\"\u003e\u003ci class=\"ma-mail_outline material-icons \"\u003email_outline\u003c/i\u003e Info aanvragen\u003c/a\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-item product-item\" id=\"training-1099600\"\u003e\u003cdiv class=\"checkbox-wrapper\"\u003e\u003cinput type=\"checkbox\" name=\"training-1099600\" id=\"training-1099600\" value=\"1099600\" class=\"is-hidden compare-list__checkbox compare-checkbox\" /\u003e\u003ci class=\"ma-check_box_outline_blank material-icons checkbox-icon\" data-checked=\"check_box\" data-unchecked=\"check_box_outline_blank\"\u003echeck_box_outline_blank\u003c/i\u003e\u003c/div\u003e\u003cdiv class=\"product-item__content\"\u003e\u003ch2 class=\"as-h3 product-item__title\"\u003e\u003ca title=\"Klassikaal: Klant- en Servicegericht Werken (online virtual classroom)\" href=\"/icm/klant-en-servicegericht-werken-online-virtual-classroom\"\u003eKlant- en Servicegericht Werken (online virtual classroom)\u003c/a\u003e\u003c/h2\u003e\u003cdiv class=\"product-item__details\"\u003e\u003cdiv class=\"product-item__provider\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo van ICM opleidingen \u0026amp; trainingen\" title=\"Logo van ICM opleidingen \u0026amp; trainingen\" src=\"https://static-3.springest.com/uploads/institute/logo/299/thumb_icm-9337c6ddc0ae712412c73edb18f25be4.png\" /\u003e\u003c/div\u003e\u003cdiv class=\"product-item__meta-info starting-dateplaces-container\"\u003e\u003cdiv class=\"meta-info--starting-dateplaces\"\u003e\u003ci class='material-icons icon--small icon--positive icon--align-top'\u003ecomputer\u003c/i\u003e\u003cspan\u003eOnline: vrijdag 4 september 2026 en 4 andere datums\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__description\"\u003e\u003cp\u003eJe leert door de ogen van de klant naar jezelf en je organisatie kijken. Je klantgerichtheid wordt naar een hoger niveau gebracht. Wil je a…\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"product-item__footer\"\u003e\u003cdiv class=\"product-item__usp-data\"\u003e\u003cspan class=\"price\"\u003e€ 1.295\u003cspan class=\"tooltip-parent tooltip-icon  align-left\"\u003e\u003ci class=\"ma-check material-icons \"\u003echeck\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cul class=\"price-tooltip\"\u003e\u003cli\u003e\u003cstrong\u003eBTW:\u003c/strong\u003e Excl. BTW\u003c/li\u003e\u003cli\u003e\u003cstrong\u003eVolledigheid prijs:\u003c/strong\u003e Prijs is exclusief btw, verder geen extra kosten. \u003c/li\u003e\u003cli\u003e\u003cstrong\u003eExtra informatie:\u003c/strong\u003e \u003cem\u003eVoor online bijeenkomsten rekenen we geen arrangementskosten\u003c/em\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"max-participants\"\u003e\u003cspan class=\"tooltip-parent tooltip-icon max_participants align-left\"\u003e\u003ci class=\"ma-group material-icons \"\u003egroup\u003c/i\u003e\u003cspan class=\"tooltip align-left\"\u003e\u003cspan class=\"tooltip__content\"\u003eMaximaal 12 personen kunnen deelnemen aan deze cursus.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e Max: 12\u003c/span\u003e\u003cspan class=\"duration\"\u003e16 uren\u003c/span\u003e\u003c/div\u003e\u003cspan class=\"institute-rating rating-score\"\u003e\u003cspan class=\"tooltip-parent  provider-rating align-right\"\u003eOpleiderscore: \u003ci class=\"ma-star material-icons \"\u003estar\u003c/i\u003e \u003cstrong\u003e9,0 \u003c/strong\u003e\u003cspan class=\"tooltip align-right\"\u003e\u003cspan class=\"tooltip__content\"\u003eICM opleidingen \u0026amp; trainingen heeft een gemiddelde beoordeling van \u003cstrong\u003e9,0\u003c/strong\u003e (uit \u003cstrong\u003e4.812\u003c/strong\u003e ervaringen)\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003cdiv class=\"bovnl-award__icon\"\u003e\u003cspan class=\"tooltip-parent  bovnl-award__tooltip align-right\"\u003e\u003cimg src=\"https://static-1.springest.com/assets/redesign/awards/bovnl-winner-icon-2020-c861b3f9588eaa55fa936ce2463a2a8fda15a2709011275c27711ae48c0a45a6.png\" /\u003e\u003cspan class=\"tooltip align-right\"\u003e\u003cspan class=\"tooltip__content\"\u003e\u003cp\u003eWinnaar Beste opleider van Nederland 2020: #2 in \u003ca href=\"/hr\"\u003eHR\u003c/a\u003e en #2 in \u003ca href=\"/management-leiderschap\"\u003eManagement\u003c/a\u003e.\u003c/p\u003e \u003cp\u003eWinnaar Beste opleider van Nederland 2019: #1 in \u003ca href=\"/opleiding-onderwijs\"\u003eOpleiding \u0026amp; Onderwijs\u003c/a\u003e, #3 in \u003ca href=\"/hr\"\u003eHR\u003c/a\u003e en #3 in \u003ca href=\"/management-leiderschap\"\u003eManagement\u003c/a\u003e.\u003c/p\u003e \u003cp\u003eWinnaar Beste opleider van Nederland 2018: #3 beste grote opleider.\u003c/p\u003e \u003cp\u003eWinnaar Beste opleider van Nederland 2017: #3 beste grote opleider en #3 in \u003ca href=\"/opleiding-onderwijs\"\u003eOpleiding \u0026amp; Onderwijs\u003c/a\u003e.\u003c/p\u003e Lees meer over \u003ca href=\"https://springest.com/nl/opleidervanhetjaar/de-beste-opleiders-van-2020/\"\u003eBeste Opleider van Nederland 2020\u003c/a\u003e.\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/div\u003e\u003cdiv class=\"product-item__provider--mobile\"\u003e\u003cimg class=\"thumb\" width=\"100\" height=\"50\" alt=\"Logo van ICM opleidingen \u0026amp; trainingen\" title=\"Logo van ICM opleidingen \u0026amp; trainingen\" src=\"https://static-3.springest.com/uploads/institute/logo/299/thumb_icm-9337c6ddc0ae712412c73edb18f25be4.png\" /\u003e\u003c/div\u003e\u003c/span\u003e\u003cdiv class=\"product-item__brochure-button\"\u003e\u003cdiv class=\"ab_050--variation_a\"\u003e\u003ca class=\"button-link button--cta button--fluid button--normal button--centered\" href=\"/icm/klant-en-servicegericht-werken-online-virtual-classroom/informatie-aanvragen\"\u003e\u003ci class=\"ma-mail_outline material-icons \"\u003email_outline\u003c/i\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"ab_050--variation_b\"\u003e\u003ca class=\"button-link button--cta button--fluid button--normal button--centered\" href=\"/icm/klant-en-servicegericht-werken-online-virtual-classroom/informatie-aanvragen/informatie-aanvragen\"\u003e\u003ci class=\"ma-mail_outline material-icons \"\u003email_outline\u003c/i\u003e Info aanvragen\u003c/a\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"result-options\"\u003e\u003cdiv class=\"compare-buttons--bottom\"\u003e\u003cinput class=\"button--compare\" type=\"button\" value=\"Vergelijken\" /\u003e\u003c/div\u003e\u003c/div\u003e\u003c/section\u003e\u003cdiv class=\"pagination\"\u003e\u003cul class=\"pagination__list\"\u003e\u003c/ul\u003e\u003c/div\u003e\u003cscript type=\"application/ld+json\"\u003e{\"@context\":\"https://schema.org\",\"@graph\": [{\"@type\":\"EducationEvent\",\"name\":\"Klant- en Servicegericht Werken\",\"image\":\"https://static-3.springest.com/uploads/institute/logo/299/thumb_icm-9337c6ddc0ae712412c73edb18f25be4.png\",\"description\":\"Je leert door de ogen van de klant naar jezelf en je organisatie kijken. 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Wil je aan de verwachtingen van de klant voldoen of\\u0026amp;hellip;\",\"startDate\":\"2026-09-04\",\"eventAttendanceMode\":\"OfflineEventAttendanceMode\",\"eventStatus\":\"https://schema.org/EventScheduled\",\"location\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressLocality\":\"Amsterdam\"},\"geo\":{\"@type\":\"GeoCoordinates\",\"latitude\":\"52.370216\",\"longitude\":\"4.895168\"}},\"offers\":{\"@type\":\"Offer\",\"availability\":\"https://schema.org/InStock\",\"url\":\"https://www.springest.nl/icm/klant-en-servicegericht-werken\",\"price\":\"1410.0\",\"priceCurrency\":\"EUR\",\"validFrom\":\"2025-02-01\"},\"performer\":{\"@type\":\"EducationalOrganization\",\"@id\":\"https://www.springest.nl/icm#EducationalOrganization\",\"url\":\"https://www.springest.nl/icm\",\"name\":\"ICM opleidingen \\u0026 trainingen\",\"logo\":\"https://static-3.springest.com/uploads/institute/logo/299/thumb_icm-9337c6ddc0ae712412c73edb18f25be4.png\"}},{\"@type\":\"EducationEvent\",\"name\":\"Klant- en Servicegericht Telefoneren\",\"image\":\"https://static-3.springest.com/uploads/institute/logo/299/thumb_icm-9337c6ddc0ae712412c73edb18f25be4.png\",\"description\":\"Deze training is erop gericht om telefoongesprekken professioneel en klantgericht af te handelen. Je brengt je klanttevredenheid naar een hoger niveau. De wijze waarop het telefonisc\\u0026amp;hellip;\",\"startDate\":\"2026-06-30\",\"eventAttendanceMode\":\"OfflineEventAttendanceMode\",\"eventStatus\":\"https://schema.org/EventScheduled\",\"location\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressLocality\":\"Amsterdam\"},\"geo\":{\"@type\":\"GeoCoordinates\",\"latitude\":\"52.370216\",\"longitude\":\"4.895168\"}},\"offers\":{\"@type\":\"Offer\",\"availability\":\"https://schema.org/InStock\",\"url\":\"https://www.springest.nl/icm/klant-en-servicegericht-telefoneren\",\"price\":\"852.5\",\"priceCurrency\":\"EUR\",\"validFrom\":\"2024-12-08\"},\"performer\":{\"@type\":\"EducationalOrganization\",\"@id\":\"https://www.springest.nl/icm#EducationalOrganization\",\"url\":\"https://www.springest.nl/icm\",\"name\":\"ICM opleidingen \\u0026 trainingen\",\"logo\":\"https://static-3.springest.com/uploads/institute/logo/299/thumb_icm-9337c6ddc0ae712412c73edb18f25be4.png\"}},{\"@type\":\"EducationEvent\",\"name\":\"Klant- en Servicegericht Telefoneren (online virtual classroom)\",\"image\":\"https://static-3.springest.com/uploads/institute/logo/299/thumb_icm-9337c6ddc0ae712412c73edb18f25be4.png\",\"description\":\"Deze training is erop gericht om telefoongesprekken professioneel en klantgericht af te handelen. Je brengt je klanttevredenheid naar een hoger niveau. De wijze waarop het telefonisc\\u0026amp;hellip;\",\"startDate\":\"2026-06-30\",\"eventAttendanceMode\":\"OnlineEventAttendanceMode\",\"eventStatus\":\"https://schema.org/EventScheduled\",\"location\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressLocality\":\"Online\"},\"geo\":{\"@type\":\"GeoCoordinates\",\"latitude\":\"37.688331\",\"longitude\":\"-95.460253\"}},\"offers\":{\"@type\":\"Offer\",\"availability\":\"https://schema.org/InStock\",\"url\":\"https://www.springest.nl/icm/klant-en-servicegericht-telefoneren-online-virtual-classroom\",\"price\":\"795.0\",\"priceCurrency\":\"EUR\",\"validFrom\":\"2024-12-08\"},\"performer\":{\"@type\":\"EducationalOrganization\",\"@id\":\"https://www.springest.nl/icm#EducationalOrganization\",\"url\":\"https://www.springest.nl/icm\",\"name\":\"ICM opleidingen \\u0026 trainingen\",\"logo\":\"https://static-3.springest.com/uploads/institute/logo/299/thumb_icm-9337c6ddc0ae712412c73edb18f25be4.png\"}},{\"@type\":\"EducationEvent\",\"name\":\"Klant- en Servicegericht Werken (online virtual classroom)\",\"image\":\"https://static-3.springest.com/uploads/institute/logo/299/thumb_icm-9337c6ddc0ae712412c73edb18f25be4.png\",\"description\":\"Je leert door de ogen van de klant naar jezelf en je organisatie kijken. Je klantgerichtheid wordt naar een hoger niveau gebracht. Wil je aan de verwachtingen van de klant voldoen of\\u0026amp;hellip;\",\"startDate\":\"2026-09-04\",\"eventAttendanceMode\":\"OnlineEventAttendanceMode\",\"eventStatus\":\"https://schema.org/EventScheduled\",\"location\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressLocality\":\"Online\"},\"geo\":{\"@type\":\"GeoCoordinates\",\"latitude\":\"37.688331\",\"longitude\":\"-95.460253\"}},\"offers\":{\"@type\":\"Offer\",\"availability\":\"https://schema.org/InStock\",\"url\":\"https://www.springest.nl/icm/klant-en-servicegericht-werken-online-virtual-classroom\",\"price\":\"1295.0\",\"priceCurrency\":\"EUR\",\"validFrom\":\"2025-02-01\"},\"performer\":{\"@type\":\"EducationalOrganization\",\"@id\":\"https://www.springest.nl/icm#EducationalOrganization\",\"url\":\"https://www.springest.nl/icm\",\"name\":\"ICM opleidingen \\u0026 trainingen\",\"logo\":\"https://static-3.springest.com/uploads/institute/logo/299/thumb_icm-9337c6ddc0ae712412c73edb18f25be4.png\"}}]}\u003c/script\u003e\u003csection class=\"panel\"\u003e\u003cdiv id=\"help_choosing\"\u003e\r\n\u003cp\u003e\u003c/p\u003e\r\n\u003ch2\u003eCursus Klantgerichtheid\u003c/h2\u003e\r\n\u003cp\u003eHet verhogen van klantgerichtheid is een belangrijk onderdeel van het commerciële proces in een organisatie. Vaak is dit ook een cruciale factor in klant tevredenheid en mond-op-mond reclame. Als de klant zich koning voelt stijgt de waarde van je merk en zijn ze sneller geneigd om terug te komen. Daarnaast kan het soms moeilijk zijn om veel klanten te managen en lastige vragen te beantwoorden; een cursus klantgerichtheid is hier een antwoord op.\u003c/p\u003e\r\n\u003cp\u003e\u003c/p\u003e\r\n\u003ch3\u003eWaarom een cursus Klantgerichtheid?\u003c/h3\u003e\r\n\u003cp\u003eEen training of cursus klantgerichtheid zorgt ervoor dat jij (of je medewerkers) een betere inschatting van de klant kunnen maken. Om vervolgens daarop je gedrag aan te passen. Zeker in tijden van concurrentie en financiële crisis is de invloed van de verkoper belangrijk en soms zelfs doorslaggevend.\u003c/p\u003e\r\n\u003cp\u003e\u003c/p\u003e\r\n\u003ch3\u003eWat houdt een cursus Klantgerichtheid in?\u003c/h3\u003e\r\n\u003cp\u003eJe leert bijvoorbeeld:\u003c/p\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eEffectief communiceren\u003c/li\u003e\r\n\u003cli\u003eLuistervaardigheden\u003c/li\u003e\r\n\u003cli\u003eContact maken en aansluiting vinden met een klant\u003c/li\u003e \r\n\u003cli\u003eHet verschil tussen klantvriendelijkheid en klantgerichtheid\u003c/li\u003e\r\n\u003cli\u003eDiverse klanttypes en hun typeringen\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003cp\u003e\u003c/p\u003e\r\n\u003ch3\u003eAandachtspunten cursus Klantgerichtheid\u003c/h3\u003e\r\n\u003cul\u003e\r\n\u003cli\u003eBen je meer op zoek naar een manier waarop je mensen kunt helpen met hun budget, kijk dan eens bij Schuldhulpverlening of Budgetcoach.\u003c/li\u003e\r\n\u003cli\u003eBedenk goed wat voor soort opleiding bij jou past: kun je jezelf goed motiveren en wil je thuis graag een studie doen, of leer je meer als je in contact staat met medestudenten en is een avondcursus meer voor jou?\u003c/li\u003e\r\n\u003c/ul\u003e\u003c/div\u003e\u003c/section\u003e\u003c/div\u003e\u003c/section\u003e\u003caside class=\"aside--medium aside--subject\"\u003e\u003csection class=\"aside__section ad-box\"\u003e\u003c/section\u003e\u003cdiv class=\"message--session-filters\"\u003eDe zoekresultaten zijn momenteel gefilterd met jouw voorkeuren.\u003c/div\u003e\u003csection class=\"aside__section aside__filters filters\"\u003e\u003cdiv class=\"filters__header\"\u003eFilters toevoegen\u003ca class=\"filters__close\" href=\"#\"\u003e\u003ci class=\"ma-clear material-icons icon--small\"\u003eclear\u003c/i\u003e\u003c/a\u003e\u003c/div\u003e\u003ca class=\"filter__remove\" data-link-type=\"filter-clear\" href=\"/sales/klantgerichtheid\"\u003eAlle filters verwijderen\u003c/a\u003e\u003cdiv class=\"filter filter--price is-first\"\u003e\u003cdiv class=\"as-h3 filter__title\"\u003ePrijs\u003c/div\u003e\u003cul class=\"filter__list\"\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"€ 500 t/m € 1.000 - 2\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/icm/500-1000\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003e€ 500 t/m € 1.000\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e2\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"€ 1.000 t/m € 2.000 - 2\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/icm/1000-2000\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003e€ 1.000 t/m € 2.000\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e2\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e\u003cdiv class=\"filter filter--regions\"\u003e\u003cdiv class=\"as-h3 filter__title\"\u003eRegio\u003c/div\u003e\u003cul class=\"filter__list\"\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Amsterdam - 2\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/icm/amsterdam\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eAmsterdam\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e2\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Arnhem - 2\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/icm/arnhem\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eArnhem\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e2\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Breda - 2\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/icm/breda\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eBreda\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e2\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item is-hidden\"\u003e\u003ca title=\"Den Haag - 2\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/icm/den-haag\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eDen Haag\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e2\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item is-hidden\"\u003e\u003ca title=\"Eindhoven - 2\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/icm/eindhoven\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eEindhoven\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e2\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item is-hidden\"\u003e\u003ca title=\"Groningen - 2\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/icm/groningen\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eGroningen\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e2\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item is-hidden\"\u003e\u003ca title=\"Rotterdam - 2\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/icm/rotterdam\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eRotterdam\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e2\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item is-hidden\"\u003e\u003ca title=\"\u0026#39;s-Hertogenbosch - 2\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/icm/s-hertogenbosch\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003e\u0026#39;s-Hertogenbosch\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e2\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item is-hidden\"\u003e\u003ca title=\"Utrecht - 2\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/icm/utrecht\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eUtrecht\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e2\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item is-hidden\"\u003e\u003ca title=\"Zwolle - 2\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/icm/zwolle\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eZwolle\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e2\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003c/ul\u003e\u003ca class=\"filter__toggle expander-link\" data-target=\"filter--regions\" data-expand-title=\"Meer\" data-collapse-title=\"Minder regio\u0026#39;s\" href=\"#\"\u003eMeer\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"filter filter--location\"\u003e\u003cdiv class=\"as-h3 filter__title\"\u003eType product\u003c/div\u003e\u003cul class=\"filter__list\"\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Klassikaal op locatie - 4\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/icm/klassikaal-op-locatie\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eKlassikaal op locatie\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e4\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Klassikaal online - 2\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/icm/klassikaal-online\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eKlassikaal online\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e2\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e\u003cdiv class=\"filter filter--starting_dates\"\u003e\u003cdiv class=\"as-h3 filter__title\"\u003eStartdatum\u003c/div\u003e\u003cul class=\"filter__list\"\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"heeft een startdatum - 4\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/icm/startdatum-bekend\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eheeft een startdatum\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e4\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"juni 2026 - 2\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/icm/juni-2026\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003ejuni 2026\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e2\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"augustus 2026 - 2\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/icm/augustus-2026\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eaugustus 2026\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e2\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item is-hidden\"\u003e\u003ca title=\"september 2026 - 4\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/icm/september-2026\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eseptember 2026\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e4\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item is-hidden\"\u003e\u003ca title=\"november 2026 - 2\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/icm/november-2026\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003enovember 2026\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e2\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item is-hidden\"\u003e\u003ca title=\"december 2026 - 2\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/icm/december-2026\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003edecember 2026\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e2\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item is-hidden\"\u003e\u003ca title=\"januari 2027 - 2\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/icm/januari-2027\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003ejanuari 2027\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e2\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item is-hidden\"\u003e\u003ca title=\"februari 2027 - 2\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/icm/februari-2027\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003efebruari 2027\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e2\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item is-hidden\"\u003e\u003ca title=\"april 2027 - 4\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/icm/april-2027\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eapril 2027\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e4\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item is-hidden\"\u003e\u003ca title=\"mei 2027 en later - 4\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/icm/mei-2027\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003emei 2027 en later\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e4\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003c/ul\u003e\u003ca class=\"filter__toggle expander-link\" data-target=\"filter--starting_dates\" data-expand-title=\"Meer\" data-collapse-title=\"Minder\" href=\"#\"\u003eMeer\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"filter filter--duration_days\"\u003e\u003cdiv class=\"as-h3 filter__title\"\u003eTijdsduur\u003c/div\u003e\u003cul class=\"filter__list\"\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Max. 1 dag - 2\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/1-dag/icm\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eMax. 1 dag\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e2\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"2 tot 3 dagen - 2\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/2-3-dagen/icm\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003e2 tot 3 dagen\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e2\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e\u003cdiv class=\"filter filter--institutes\"\u003e\u003cdiv class=\"as-h3 filter__title\"\u003eAanbieder\u003c/div\u003e\u003cul class=\"filter__list\"\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Flex Academy - 24\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/flex-academy-bv/icm\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eFlex Academy\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e24\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"BTR Trainingen - 18\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/btr-trainingen/icm\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eBTR Trainingen\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e18\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Icademy - 11\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/icademy/icm\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eIcademy\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e11\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"train2work - 8\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/train-2-work/icm\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003etrain2work\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e8\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Holland Opleidingen Groep - 7\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/holland-opleidingen-groep-bv/icm\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eHolland Opleidingen Groep\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e7\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"VSK-Academy - 6\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/vsk-academy/icm\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eVSK-Academy\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e6\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Van Soest-Koedam - 6\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/van-soest-koedam-nl/icm\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eVan Soest-Koedam\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e6\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Go2Lean - 6\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/go2lean/icm\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eGo2Lean\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e6\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Bootcamp Academy Holland - 6\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/bootcamp-academy-holland/icm\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eBootcamp Academy Holland\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e6\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Holland Opleidingen - Klassikale Studie - 6\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/holland-opleidingen-klassikale-studie/icm\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eHolland Opleidingen - Klassikale Studie\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e6\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Holland Opleidingen - Virtual Classroom - 6\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/holland-opleidingen-virtual-classroom/icm\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eHolland Opleidingen - Virtual Classroom\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e6\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Holland Opleidingen - Studie met Coaching - 6\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/holland-opleidingen-studie-met-coaching/icm\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eHolland Opleidingen - Studie met Coaching\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e6\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Holland Opleidingen - Bootcamp - 6\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/holland-opleidingen-bootcamp/icm\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eHolland Opleidingen - Bootcamp\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e6\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Holland Opleidingen - Trainingen en Workshops - 6\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/holland-opleidingen-trainingen-en-workshops/icm\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eHolland Opleidingen - Trainingen en Workshops\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e6\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item is-active\"\u003e\u003ca title=\"ICM opleidingen \u0026amp; trainingen - 4\" data-link-type=\"filter-remove\" class=\"filter__link\" href=\"/sales/klantgerichtheid\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon is-checked\"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eICM opleidingen \u0026amp; trainingen\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e4\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"xl10 training en coaching - 4\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/xl10/icm\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003exl10 training en coaching\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e4\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Extra Trainers - 4\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/extra-trainers/icm\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eExtra Trainers\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e4\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Coach+Result - 4\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/coach-result/icm\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eCoach+Result\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e4\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Supertrainer - 4\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/supertrainer/icm\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eSupertrainer\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e4\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Feedback Training \u0026amp; Consulting - 3\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/feedback-training-consulting/icm\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eFeedback Training \u0026amp; Consulting\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e3\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Learnit - 3\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/learnit/icm\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eLearnit\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e3\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Pure Talent - 3\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/pure-talent/icm\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003ePure Talent\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e3\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Hospitality Coaching \u0026amp; Trainingen - 3\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/strikwerda-traint/icm\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eHospitality Coaching \u0026amp; Trainingen\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e3\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Messor - 3\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/messor/icm\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eMessor\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e3\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003cli class=\"filter__item\"\u003e\u003ca title=\"Hobp Holding BV - 3\" data-link-type=\"filter-add\" class=\"filter__link\" href=\"/sales/klantgerichtheid/hobp/icm\"\u003e\u003ci class=\"ma-check_box material-icons checkbox-icon \"\u003echeck_box\u003c/i\u003e\u003cspan class=\"filter__name\"\u003eHobp Holding BV\u003c/span\u003e\u003cspan class=\"filter__count\"\u003e3\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\u003c/ul\u003e\u003ca class=\"filter__toggle expander-link is-expanded\" data-target=\"filter--institutes\" data-expand-title=\"Meer\" data-collapse-title=\"Minder\" href=\"#\"\u003eMinder\u003c/a\u003e\u003c/div\u003e\u003c/section\u003e\u003csection class=\"aside__section usp-box\"\u003e\u003cdiv class=\"as-h3\"\u003eVerder leren? Het begint op Springest.nl\u003c/div\u003e\u003cul class=\"usp-list--colored usp-list--default\"\u003e\u003cli class=\"usp-list__item with-icon-circle\" data-icon=\"school\"\u003e\u003cdiv class=\"usp-list__title as-h4\"\u003eAlles waar je van kunt leren\u003c/div\u003e\u003cspan class=\"is-meta-text\"\u003eMeer dan 114.000 cursussen, opleidingen, e-learning en incompany trainingen.\u003c/span\u003e\u003c/li\u003e\u003cli class=\"usp-list__item with-icon-circle\" data-icon=\"phone\"\u003e\u003cdiv class=\"usp-list__title as-h4\"\u003eHulp bij het zoeken en inschrijven\u003c/div\u003e\u003cspan class=\"is-meta-text\"\u003eStel je opleidingsvraag, gebruik de keuzehulp of bekijk onze \u003ca href='https://springest.nl/klantenservice'\u003eheldesk\u003c/a\u003e.\u003c/span\u003e\u003c/li\u003e\u003cli class=\"usp-list__item with-icon-circle\" data-icon=\"thumb_up\"\u003e\u003cdiv class=\"usp-list__title as-h4\"\u003eGratis informatie aanvragen\u003c/div\u003e\u003cspan class=\"is-meta-text\"\u003eOp je gemak vergelijken en met je collega's overleggen, meestal direct met PDF.\u003c/span\u003e\u003c/li\u003e\u003cli class=\"usp-list__item with-icon-circle\" data-icon=\"star\"\u003e\u003cdiv class=\"usp-list__title as-h4\"\u003eErvaringen van deelnemers\u003c/div\u003e\u003cspan class=\"is-meta-text\"\u003eRuim 145.000 onafhankelijke ervaringen helpen je kiezen voor de beste opleiders.\u003c/span\u003e\u003c/li\u003e\u003cli class=\"usp-list__item with-icon-circle\" data-icon=\"business\"\u003e\u003cdiv class=\"usp-list__title as-h4\"\u003eOok voor leren in je organisatie\u003c/div\u003e\u003cspan class=\"is-meta-text\"\u003eVolumekorting, incompany training, social learning met collega's en altijd real-time inzicht.\u003c/span\u003e\u003c/li\u003e\u003cli class=\"usp-list__item with-icon-circle\" data-icon=\"event_available\"\u003e\u003cdiv class=\"usp-list__title as-h4\"\u003eInschrijven met laagste prijsgarantie\u003c/div\u003e\u003cspan class=\"is-meta-text\"\u003eKlaar om te gaan leren? Schrijf je direct in, \u003ca href=\"https://springestsupport.freshdesk.com/nl/support/solutions/articles/103000212080-hoe-kan-ik-mijn-inschrijving-annuleren-verplaatsen-\"\u003egratis annuleren\u003c/a\u003e is mogelijk!\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/section\u003e\u003csection class=\"aside__section q-and-a-box\"\u003e\u003cdiv class=\"panel with-border with-background--white\"\u003e\u003cdiv class=\"panel__content\"\u003e\u003cdiv class=\"with-border--bottom\"\u003e\u003cdiv class=\"as-h3 panel__content-title\"\u003eVragen over Klantgerichtheid\u003c/div\u003e\u003c/div\u003e\u003cul class=\"faq-list\"\u003e\u003cli class=\"faq-list__item\"\u003e\u003ca class=\"faq-list__link\" title=\"Ik heb een eigen modewinkel en zoek voor mezelf en mijn team een training om klanten beter te kunnen helpen.\" href=\"/vraagbaak/ik-heb-een-eigen-modewinkel-en-zoek-voor-mezelf-en-mijn-team-een-training-om-klanten-beter-te-kunnen-helpen\"\u003eIk heb een eigen modewinkel en zoek voor mezelf en mijn team een training om klanten beter te kunnen helpen.\u003c/a\u003e\u003cspan class=\"faq-list__author\"\u003eGesteld door \u003cdiv class=\"avatar avatar--tiny\"\u003e\u003c/div\u003e Anoniem (2 reacties)\u003c/span\u003e\u003c/li\u003e\u003cli class=\"faq-list__item\"\u003e\u003ca class=\"faq-list__link\" title=\"Ik zoek een opleiding om te kunnen werken bij werken bij de stadsbank van lening\" href=\"/vraagbaak/ik-zoek-een-opleiding-om-te-kunnen-werken-bij-werken-bij-de-stadsbank-van-lening\"\u003eIk zoek een opleiding om te kunnen werken bij werken bij de stadsbank van lening\u003c/a\u003e\u003cspan class=\"faq-list__author\"\u003eGesteld door \u003cdiv class=\"avatar avatar--tiny\"\u003e\u003c/div\u003e Anoniem (1 reactie)\u003c/span\u003e\u003c/li\u003e\u003cli class=\"faq-list__item\"\u003e\u003ca class=\"faq-list__link\" title=\"Ik wil betere offertes schrijven, welke cursus is goed?\" href=\"/vraagbaak/ik-wil-betere-offertes-schrijven-welke-cursus-is-goed\"\u003eIk wil betere offertes schrijven, welke cursus is goed?\u003c/a\u003e\u003cspan class=\"faq-list__author\"\u003eGesteld door \u003cdiv class=\"avatar avatar--tiny\"\u003e\u003c/div\u003e Anoniem (2 reacties)\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e\u003cdiv class=\"panel__footer\"\u003e\u003ca class=\"panel__footer-link\" href=\"/vragen/sales\"\u003eBekijk alle Sales vragen\u003c/a\u003e\u003c/div\u003e\u003c/div\u003e\u003c/section\u003e\u003csection class=\"aside__section learning-trends\"\u003e\u003cdiv class=\"panel with-border learning-trends\"\u003e\u003cdiv class=\"panel__heading\"\u003e\u003cdiv class=\"as-h3 panel__heading-title--aside\"\u003eLearning Trends\u003c/div\u003e\u003cabbr class=\"item fn\" title=\"Klantgerichtheid\"\u003e\u003c/abbr\u003e\u003c/div\u003e\u003cdiv class=\"panel__content\"\u003e\u003cul class=\"trends-list\"\u003e\u003cli class=\"trends-list__item with-products\"\u003e\u003cstrong\u003e275\u003c/strong\u003e Cursussen\u003c/li\u003e\u003cli class=\"trends-list__item with-providers\"\u003e\u003cstrong\u003e118\u003c/strong\u003e Aanbieders\u003c/li\u003e\u003cli class=\"trends-list__item with-reviews\"\u003e\u003cstrong class=\"count\"\u003e1530\u003c/strong\u003e Ervaringen\u003c/li\u003e\u003cli class=\"trends-list__item with-rating\"\u003e\u003cstrong\u003e9.6\u003c/strong\u003e Beoordeling \u003cspan class=\"meta-info\"\u003e(gem.)\u003c/span\u003e\u003c/li\u003e\u003cli class=\"trends-list__item with-price\"\u003e\u003cstrong class=\"pricerange\"\u003e€ 30,57 - € 11.500\u003c/strong\u003e Prijsklasse\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e\u003c/div\u003e\u003c/section\u003e\u003c/aside\u003e\u003c/div\u003e"},"tracking":[{"event":"[viewed] Subject page","data":{"distinct_id":null,"time":"2026-05-23T01:57:27.855Z","subject_id":10,"subject_name":"Klantgerichtheid","category_name":"Sales","filter_size":1,"filter_types":["institutes"],"filters":["icm"],"page":1,"manually_filtered":false,"money_back_guarantee_count":0,"autosuggest":null,"funnel_search_subject_box":true,"ab_050_mobile_subject_cta":"button_variation","funnel_ab_050":true}},{"event":"[filtered] Subject page","data":{"distinct_id":null,"time":"2026-05-23T01:57:27.855Z","subject_id":10,"subject_name":"Klantgerichtheid","category_name":"Sales","filter_size":1,"filter_types":["institutes"],"filters":["icm"],"page":1,"manually_filtered":false,"money_back_guarantee_count":0,"autosuggest":null,"funnel_search_subject_box":true,"ab_050_mobile_subject_cta":"button_variation","funnel_ab_050":true}}],"filters":"/icm"}