Microsoft Dynamics 365 Field Service MB-240

Microsoft Dynamics 365 Field Service - MB-240 training

Microsoft Dynamics 365 Field Service helpt bedrijven zich beter op de markt te positioneren. Doordat Dynamics 365 Field Service diverse tools biedt die helpen bij het identificeren en plannen van resources en het beheren van werklasten voor mobiele werknemers. Deze training leert je vaardigheden die nodig zijn om de belangrijkste componenten te identificeren en te configureren die worden gebruikt om Field Service en mobiele oplossingen te leveren. Belangrijke onderwerpen zijn o.a. het identificeren van de organisatorische overwegingen die leiden tot configuratiebeslissingen en algemene configuratieaspecten. Deze MB-240 training helpt je het grotere geheel en de einddoelen beter te begrijpen die zijn gericht op implementaties die helpen bij het ontwerpen van efficiëntere oplossingen die aansluiten bij de doelstellingen van de klant en de organisatie.

Voor wie?

Deze cursus is bedoeld voor IT-professionals met ervaring of interesse in het leveren van Field Service-oplossingen voor grote klanten. Twijfel je of jouw kennis/ervaring voldoende is om deel te nemen aan de training? Neem dan contact met ons op voor advies of bel 020 – 820 83 62.

Wat levert het je op?

Na deze training beschik je over de volgende vaardigheden:

• Identify the key components involved in Field Service Implementations
• Define the products and services that will be delivered to customers
• Determine which pricing options to use in specific scenarios
• Determine which resources are required.

Daarnaast is deze training de perfecte voorbereiding op het MB-240: Microsoft Dynamics 365 Field Service examen.

Taal

Deze training wordt in het Engels gegeven. Het bijbehorende MB-240: Microsoft Dynamics 365 Field Service examen wordt eveneens in het Engels afgenomen.

Lesmateriaal

Bij de training ontvang je Microsoft Official Courseware. De lestijden zijn van 9.00 tot 16.30.

Examen upgrade

Wil je het officiële MB-240: Microsoft Dynamics 365 Field Service examen behalen? Wanneer je je inschrijft voor deze training kun je een Examen Upgrade boeken. Je ontvangt dan een Examenvoucher (benodigd om deel te nemen aan het officiële online Microsoft examen).

Vervolgtraining

Wil je het officiële certificaat “Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate” behalen? Hiervoor moet je 2 examens afleggen. Namelijk het MB-240 en PL-200 examen. Om je voor te bereiden op het PL-900 examen volg je de Microsoft Power Platform Functional Consultant – PL-200 training.  

Lesprogramma – Microsoft Dynamics 365 Field Service MB-240

Module 1: Configure Field Service

In this introductory module, we will introduce key concepts of Dynamics 365 Field Service, including products, services, and tax codes.

Module 2: Resource Scheduling Configuration

In this module, we will explore the concept of resource scheduling, and learn how to configure the system to schedule resources efficiently.

Module 3: Defining and Configuring Bookable Resources

In this module, we will learn how to create and manage bookable resources, including resource pools and crews.

Module 4: Configure Incidents

In this module, we will learn how incidents can improve the scheduling efficiency and consistency of your organization.

Module 5: Inventory and Work Order Management

In this module, we will learn how to create and use work orders to schedule resources.

Module 6: Field Service Agreements

In this module, we will introduce agreements, and learn how to configure them for your organization.

Module 7: Inventory and Purchasing

In this module, we will learn about management of customer assets.

Module 8: Field Service Mobile

In this module, we will learn how to use and configure the Field Service Mobile application for a mobile workforce.

Module 9: Universal Resource Scheduling

In this module, we will introduce the concept of Universal Resource Scheduling, and describe how it can be leveraged for an organization.

Module 10: Managing Scheduling Options

In this module, we will learn how to use the schedule board to reschedule, substitute resources, and schedule pools and crews.

Module 11: Customizing the Schedule Board

In this module, we will learn how to configure the schedule board to best meet the organization or scheduler’s needs.

Module 12: Advanced Scheduling Options

In this module, we will dive deeper into the options for customizing the scheduling of work orders based on unique business requirements.

Delivery formats

Choose a delivery format that suits you best. The following delivery formats are available for this course:

• Online hybrid training

  This training will take place via Zoom with a live trainer. This is a combination of an online training and training on location.

• Virtual classroom

  Attend a the virtual classroom course from any location (workplace or home). You learn from a live instructor and are in contact with other participants. The instructor has the possibility to look at your screen (if necessary) to answer all your questions. This training will take place via Microsoft Teams (free of use).

• In-company course

  Our in-company training is tailored to your company. The specialized trainer only deals with what is important for your company and work situation. That makes our tailor-made training very effective. We provide these training courses in Dutch, English and German. The choice for an in-company training provides an attractive discount. Depending on the number of participants, the discount can be as much as 50% compared to participation in an open training. More information or request a quote.

Microsoft Partner – Silver Data Analytics

SignOn has the status Microsoft Partner – Silver Data Analytics and thus demonstrates that the knowledge, skills and performance are of a high level. We show that we are fully aware of the latest techniques in Microsoft Power BI and Big Data.

Microsoft Certified Trainers

Our Microsoft Certified Trainers (MCT) are experts in their field and are certified according to Microsoft’s terms and conditions. In addition to providing training, they also work in projects and know daily practice like no other. As a result, they know what students have to deal with and encounter daily. They use their practical experience to enrich the theory in the classroom.

Cedeo Recognition: What Does It Mean for You?

Cedeo is a household name when it comes to education. There are approximately 300 Cedeo-recognized institutes in the Netherlands. By choosing a Cedeo-approved supplier, you can therefore be sure that you are choosing one of the better education institutes.

SignOn and the UWV

SignOn ICT Training+ is a recognized training partner of the UWV. SignOn ICT Training+ is one of the few ICT educational organizations recognized by the UWV to provide training to help people return to the labor process.