ITIL® 4 Specialist Create, Deliver & Support Self-Study Package
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ITIL® 4 Specialist Create, Deliver & Support Self-Study Package
Opleiderscore:
Beschrijving
Startel in Drachten verzorgt al ruim 25 jaar IT-opleidingen in Nederland en België.
Algemene omschrijving
This e-learning contains the course materials and a practice exam.
This e-learning is part of the ITIL® 4 Managing Professional (MP) designation. It focuses on integrating value streams and activities to create, deliver, and support IT-enabled products and services, emphasizing service performance and improvement methods.
Doelgroep
The ITIL® Specialist Create, Deliver and Support training is designed for ITSM professionals involved in managing the operational processes of IT-supported and digital products and services, as well as those responsible for their end-to-end delivery.
Leerdoelen
By completing this e-learning, you will gain the following knowledge and skills:
- …
Veelgestelde vragen
Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.
Startel in Drachten verzorgt al ruim 25 jaar IT-opleidingen in Nederland en België.
Algemene omschrijving
This e-learning contains the course materials and a practice exam.
This e-learning is part of the ITIL® 4 Managing Professional (MP) designation. It focuses on integrating value streams and activities to create, deliver, and support IT-enabled products and services, emphasizing service performance and improvement methods.
Doelgroep
The ITIL® Specialist Create, Deliver and Support training is designed for ITSM professionals involved in managing the operational processes of IT-supported and digital products and services, as well as those responsible for their end-to-end delivery.
Leerdoelen
By completing this e-learning, you will gain the following knowledge and skills:
- Service design and orchestration.
- Software development and management.
- Deployment and release management.
- Service validation, testing, and change enablement.
- Stakeholder satisfaction, incident, problem, and knowledge management.
- Service level and event management.
Exam Information:
- Duration: 90 minutes.
- Format: Multiple-choice.
- Pass Mark: 70%.
Voorkennis
Prior to going through this e-learning, you must have obtained the ITIL® 4 Foundation certificate.
Onderwerpen
- Module 1: Introduction to ITIL® 4 Create Deliver Support.
- Module 2: Organisation Concepts for Creating, Delivering, and Supporting.
- Module 3: Value Streams to Create, Deliver, and Support Services.
- Module 4: Creating, Delivering, and Supporting Services.
- Module 5: Using Information and Technology.
- Module 6: Practice Exam.
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Deel je ervaring
Heb je ervaring met deze cursus? Deel je ervaring en help anderen kiezen. Als dank voor de moeite doneert Springest € 1,- aan Stichting Edukans.Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.