ITIL Life Cycle Module - Intermediate Service Design (Examen verplicht)

The course will be conducted by D-ICT, Accredited Training Organization of AXELOS Limited. Exam for this training is obligated.

This intensive interactive course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with Service Design. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.
This training is intended to enable the holders of the certifcate to apply the practices in resolution and support of the Service Management Lifecycle. This course uses an engaging, interactive and fexible online approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.

The Offering includes:

• UNLIMITED access to the 300+ page PDF textbook.
• 90 Days access to the online ITIL Certification course.
• End of module review questions.
• Exam tips.
• Sample exam with answers.
• Real-world scenarios that describe what you've learned in the context of service solutions. These include thought-provoking questions to challenge your thinking and understanding.
• Section reviews for each chapter to help you zero in on what you need to know and practice exam questions.
• Ability to assess what you've learned with challenging ITIL exam style questions.
• Adobe Flash presentations that you can view and replay as many times as required, facilitated by certified ITIL trainers who explain each of the topics and concepts of ITIL.
• Materials developed on the specific syllabus and exam criteria – so that you can be confident in achieving exam success on your first attempt.
• The official APMG ITIL®2011 Intermediate Service Design exam

Duration:
The recommended minimum contact hours is 21.

Course Delivery:
eLearning.

Language:
English.

Reference Materials:
The eLearning and additional PDF textbook covers all you need to know for the exam. If you wish for additional reference material we recommend the Service Design book (ISBN 9780113313051)