eLearning ITIL Intermediate Service Strategy inclusief examen

Inleiding
The E-learning Course ITIL Intermediate Lifecycle Service Strategy immerses learners in the overall concepts, processes, policies and methods associated with the Service Strategy phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting processes.
This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.

The program combines short presentations supported by accredited trainer audio. There are exercises to ensure learners are testing their knowledge and competency to enhance understanding of key concepts.
Revision questions and a mock examination help to prepare for the multiple-choice examination.

The Offering includes:

• UNLIMITED access to the 300+ page PDF textbook.
• 90 Days access to the online ITIL Certification course.
• End of module review questions.
• Exam tips.
• Sample exam with answers.
• Real-world scenarios that describe what you've learned in the context of service solutions. These include thought-provoking questions to challenge your thinking and understanding.
• Section reviews for each chapter to help you zero in on what you need to know and practice exam questions.
• Ability to assess what you've learned with challenging ITIL exam style questions.
• Adobe Flash presentations that you can view and replay as many times as required, facilitated by certified ITIL trainers who explain each of the topics and concepts of ITIL.
• Materials developed on the specific syllabus and exam criteria – so that you can be confident in achieving exam success on your first attempt.
• The official APMG ITIL®2011 Service Strategy exam

Duration:
The recommended minimum contact hours is 21.

Course Delivery:
eLearning.

Language:
English.

Reference Materials:
The eLearning and additional PDF textbook covers all you need to know for the exam. If you wish for additional reference material we recommend the Service Strategy book (ISBN 9780113313044)