ITIL 4 Digital and IT Strategy (DITS)

TIL® 4 Leader Digital and IT Strategy DITS​ Course Outline

Module 1: ITIL Guiding Principles in Digital and IT Strategy

• ITIL Guiding Principles to All Aspects of Digital and IT Strategy
  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimise and Automate

Module 2: Leverage Digital Strategy to React to Digital Disruption

• Digital Technology
• Digital Business
• Digital Organisation
• Digitisation
• Digital Transformation
• Business Strategy and Business Models
• Digital and IT Strategy
• Products
• Services
• Relationship Between Digital, IT Strategy and Components of ITIL SVS.

Module 3: Relationship between Concepts of Digital and IT Strategy, Service     Value System and Service Value Chain

• Environmental Analysis
  • External Analysis: PESTLE
  • Internal Analysis: Four Dimensions of Service Management

Module 4: How an Organisation Uses Digital and IT Strategy to Remain Viable in Environments

• How an Organisation’s Viability is Related to Agile, Resilient, Lean, Continuous and Co-Creational it is
• How to Analyse the VUCA Factors and Address them in a Digital and IT Strategy
• Explain and Compare Three Levels of Digital Disruption:
  • Ecosystem
  • Industry/Market
  • Organisational
• Organisation’s Position in a Particular Market or Industry
• Influenced factors:
  • Achieving Customer/Market Relevance
  • Achieving Operational Excellence
  • Internal and External Focus
  • Balanced Approach
• Digital Positioning Tool to Determine Appropriate Position for a Digital Organisation

Module 5: Strategic Approaches by Digital and IT to Achieve Customer/Market Relevance and Operational Excellence

• How to Apply Approaches to Achieve Customer/Market Relevance:
  • Customer Journeys
  • Omnichannel Delivery and Support
  • Context-Sensitive Delivery and Support
  • Customer Analytics
  • Customer Feedback and 360° Approaches
• How to Achieve Operational Excellence in the Four Dimensions of Service Management
• Understand the Financial Aspects of Digital and IT Strategy in Terms of the Following:
  • Financial Policies
  • Portfolio Optimisation
  • Funding Projects, Products and Services
  • Balancing Cost of Innovation and Operation
  • Charging Models
• Assess Strategic Approaches for Digital Organisations

Module 6: Risks and Opportunities of Digital and IT Strategy

• Concept of Risk Management in the Context of a Digital Organisation
• Context of Digital and IT Strategy
  • Identify Risk
  • Assess Risk
• Concept of Risk Posture and Show How to Determine an Acceptable Balance Between Opportunity and Risk
• Explain the Concept of Innovation, Including its Key Elements and Techniques
• Apply Techniques to Develop and Maintain a Culture of Innovation

Module 7: Steps and Techniques Involved in Defining and Advocating for Digital and IT Strategy

• How to Use Digital Readiness Assessment to Perform Gap Analysis Between an Organisation’s Current and Desired Positions Approaches for Scraping Data from Dynamic Websites
• How to Define and Communicate a Vision and a Strategy
• How to Use Business Cases to Advocate for a Digital and IT Strategy

Module 8: Implementation of a Digital and IT Strategy

• How to Define Operating Models for Digital Organisations
• Major Skills Required of Leaders in Digital Organisation
• Apply Approaches to Strategy Coordination and Implementation:
  • Large-Scale Transformation
  • Incremental Transformation
  • Mergers and Acquisitions
  • Individual Changes
• Approaches to POMs (Parallel Operating Models)
• How to Assess Success of a Digital and IT Strategy
• Typical Activities of a Digital Transformation Programme