Training Crucial Conversations ® for Mastering Dialogue- High-Impact Communication Skills

Essential skills for conversations that matter

Crucial Conversations is a high-impact training for handling conversations when stakes are high, opinions differ, and emotions run strong. Often, these are important conversations with consequences for the future.

Unfortunately, we are often not at our best during these important moments and we resort to “violence or silence” behavior. Crucial Conversations offers a set of skills and insights to conduct these sensitive conversations.

Imagine that everyone in your organization had the skills to speak up openly and honestly with respect for others. What would that mean for the organization’s culture, cooperation, and results?

WHO BENEFITS FROM CRUCIAL CONVERSATIONS?

• INDIVIDUALS

  Crucial Conversations is ideal for all professionals, leaders, and informal leaders who want to develop solid dialogue skills and make a difference in the most difficult situations.

• TEAMS

  Within every organization, teams experience moments when communication becomes crucial. With the Crucial Conversations skills, those moments can strengthen relationships, the team, and the organization.

• ORGANIZATIONS

  Organizations where employees have open dialogue have better results in the areas of innovation, cooperation, decision-making, and productivity. Use the training to create a “high-performance culture” within your organization.

THE EFFECTS OF CRUCIAL CONVERSATIONS

• IMPROVE DIALOGUE AND ENGAGEMENT

  Participants learn communication skills which help them to talk with anyone about anything, accept others’ views, and find the best solutions for important decisions.

• ACHIEVE BEHAVIORAL CHANGE

  These communications skills have a significant impact on factors that lead to success, such as decision making, engagement, productivity, and improved relationships.

• HIGH-PERFORMANCE CULTURE

  Being able to resolve charged issues, in spite of differences in opinions, can strengthen relationships and teamwork. This creates a high-performance culture based upon trust and respect.

Crucial Conversations is the result of 30 years of research. This has led to a practical and applicable model which consists of nine separate lessons and as many skills. Individually, each of the skills is useful in improving personal performance. Using all the skills together will give you a strong advantage in effectiveness, cooperation, and building relationships.

The first four skills target yourself: What do you really want in this situation, what is your communication style, what impression of reality do you have, what are your intentions? The next four skills focus on the other person: creating safety, learning how to listen and react, and learning how to have a solution-focused dialogue. The ninth is a special skill: Action! How do you round off a positive crucial conversation? You do that by making clear commitments which, in the end, lead to measurable results.