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Beschrijving

Tackle workplace bullying and harassment before it damages staff morale and lowers productivity. Even if you've never carried out a risk-assessment before, you'll soon acquire proven strategies with the help of easy-to-understand charts, diagrams and listings that will show you how to identify and manage this unacceptable behaviour.

A leading expert on the subject uncovers the truth about workplace intimidation; why it thrives; the various types of both overt and covert behaviours; and how an organisation can itself be perceived by employees as to be 'the bully'.

If you broaden and deepen your awareness of workplace bullying and harassment, you'll be able to increase the assertiveness and se…

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Tackle workplace bullying and harassment before it damages staff morale and lowers productivity. Even if you've never carried out a risk-assessment before, you'll soon acquire proven strategies with the help of easy-to-understand charts, diagrams and listings that will show you how to identify and manage this unacceptable behaviour.

A leading expert on the subject uncovers the truth about workplace intimidation; why it thrives; the various types of both overt and covert behaviours; and how an organisation can itself be perceived by employees as to be 'the bully'.

If you broaden and deepen your awareness of workplace bullying and harassment, you'll be able to increase the assertiveness and self-esteem of your employees, improve the performance of teams and develop a healthy working environment that promotes a zero tolerance policy and thrives as a result.

Bullying and harassment undermine creativity, productivity and respect. Use this book to help you identify and manage such unacceptable behaviour.

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Content

  1. ‘Are you being Bullied?’ Questionnaire
  2. What Is Bullying?
  3. What is Harassment?
  4. Bullying – The Key Issues
    1. The Legal Position
    2. The Problem of Bullying in UK Workplaces
    3. Organisational Factors
    4. What Are Bullying Behaviours?
    5. Who Does the Bullying?
    6. Can the Organisation itself be ‘The Bully’?
    7. The Role of Culture at Work
    8. Effects of Bullying Behaviour on the Individual
  5. Harassment – the Key Issues
    1. Personal Experiences of Harassment
    2. The Emotional Effects of Harassment
    3. Reactions to Sexual Harassment
    4. Harassment Checklist
    5. Harassment Checklist
  6. What Can Organisations Do About Bullying and Harassment at Work?
    1. Developing a Policy on Workplace Bullying
  7. What Can Individuals Do About Bullying at Work?
    1. Combating Bullying When It Starts
    2. When Bullying Is Established
    3. Leaving the Job
    4. Case Study – Confronting Bullying At Work
  8. What Can Managers Do?
    1. Feelings Experienced by the Manager During a Harassment Interview
    2. What to say during the interview
    3. What NOT to say during the interview
    4. Types of Questions to Ask a Person Who is Feeling Harassed
    5. Tactics for the Person Feeling Harassed
    6. How a Manager Should Deal With Sexual Harassment
    7. Resisting Sexual Harassment
    8. Helping the Employee During a Sexual Harassment Interview
    9. Information needed if disciplinary action is to be taken
  9. The Way Forward
    1. The Way Forward
    2. Key Learning Points
    3. Cyberbullying
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