Administration Skills
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Administration Skills
Beschrijving
Effective modern administration requires the development of multiple skills which should enable an administrator to lead a high-performance team. This book on “Administration Skills” provides a quick reference guide to various aspects of managerial behaviour, leadership styles, managerial functions, team-building etc., and will be of considerable benefit not only to the practicing managers but also to the potential administrators.
.Content
- Administration skills
- Introduction
- The administrator’s job
- Who is an administrator?
- Different administrative jobs
- Managing resources
- Administrative effectiveness
- Development cycle
- The upgraded role of the administrator
- Business environm…
- Introduction
Veelgestelde vragen
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Effective modern administration requires the development of multiple skills which should enable an administrator to lead a high-performance team. This book on “Administration Skills” provides a quick reference guide to various aspects of managerial behaviour, leadership styles, managerial functions, team-building etc., and will be of considerable benefit not only to the practicing managers but also to the potential administrators.
.Content
- Administration skills
- Introduction
- The administrator’s job
- Who is an administrator?
- Different administrative jobs
- Managing resources
- Administrative effectiveness
- Development cycle
- The upgraded role of the administrator
- Business environment and office responsibilities
- Administrative skills
- Practical skills for administrators
- Ten key qualities for administrators
- Introduction
- Administrative functions and responsibilities
- Planning
- Organising
- Coordinating
- Motivating
- Controlling
- Administrative responsibilities
- Planning
- Effective communication skills
- Transmitting your message
- What is meant by communication?
- Why do we need to communicate?
- Effective communication skills
- Choosing paper over spoken word
- Barriers to communication
- Transmitting your message
- Understanding behaviour
- Introduction
- Passive behaviour
- Aggressive behaviour
- Assertive behaviour
- Comfort zones
- Getting to win/win
- Assertiveness building blocks
- Human hypothesis
- Introduction
- Interpersonal skills
- Introduction
- Importance of interpersonal skills
- Uses of interpersonal skills
- Factors affecting interpersonal relationships
- How to accommodate different styles
- Consequences of interpersonal relationships
- Introduction
- Leadership and team building
- Meaning of leadership
- Approaches to leadership
- Task, team and individual functions
- Interaction needs within the group
- Functions and responsibilities of leadership
- Styles of leadership
- Path-goal theory
- Situational leadership model
- Team building
- Characterstics of high performance teams
- Attributes of high performance teams
- Meaning of leadership
- Effective decision making
- Features
- Scope
- Purpose
- Types
- Process
- Effective decision making
- Features
- Presentation skills
- Introduction
- Process
- Examples of presentation language
- Introduction
- Time management
- Introduction
- How do you manage time?
- Introduction
- Managing stress
- What is stress?
- Recognizing stress
- Acknowledging stress
- Common signs of stress
- Coping with stress
- What is stress?
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