Improving Performance with Balanced Scorecard

This book describes how to control better and improve your Company’s Strategy and Performance with the Balanced Scorecard Framework. It does this by identifying the concept and importance of strategic controls, describing the types of strategic controls (such as financial, output, IT, etc.), defining the roles and responsibilities of managers and others in these, proposing a Balanced Scorecard Approach to Strategic Control for all enterprises and organizations and providing examples of a Performance Management Policy, a Corporate Strategic Plan, and a set of audit checklists and Business Performance Measures.

Content

1. Introduction 
   
2. What is strategic control? 
   
3. The Importance of Strategic Control 
   
4. A Balanced Scorecard Approach to Strategic Control 
   
5. Strategic Control Systems 
   
6. Key Issues in Designing Strategic Control Systems 
   
7. Critical Success Factors 
   
8. Types of Controls 
   
   1. Financial Controls 
      
   2. Output Controls 
      
   3. Behavioral Controls 
      
   4. IT Controls 
      
9. Roles and Responsibilities 
   
10. Strategic Controls – Examples of BSC Implementation 
    
11. Review and Audit Tools and Techniques 
    
    1. Strategic Readiness Checklist 
       
    2. Business Idea Development Checklist 
       
    3. Corporate Strategic Plan Checklist 
       
    4. Generic Performance Audit Program 
       
12. Conclusion 
    
13. Endnotes 
    
14. Bibliography