Mastering cross-cultural communication

Do you work in an international setting or as part of a multicultural team? In this training, you’ll deepen your cultural awareness, learn to recognise and navigate cultural differences, and become more effective in your communication.

Effective communication is key to building trust, clarity, and achieving results. This training will strengthen your cross-cultural communication skills. Not by memorising dos and don’ts, but by helping you understand the underlying patterns of behaviour and adapt your style without losing authenticity.

Would You Like To…

·        Communicate more clearly across cultures

·        Gain insight into your own patterns and potential biases

·        Avoid misunderstandings and reduce friction in diverse teams

·        Build confidence in international meetings and collaborations

·        Strengthen relationships and build mutual trust in global contexts?

This training is designed for professionals working in international or intercultural environments in the Netherlands. Whether you’re an expat, a highly skilled migrant, part of a multicultural team, or a Dutch professional collaborating across cultures, this training will help you communicate more effectively, build stronger relationships, and navigate cultural differences with confidence and clarity. The focus is on cross-cultural collaboration in knowledge-based, professional settings.

Build trust across cultures

This high-end, three-day training helps you strengthen your impact in international settings. You will learn to work more effectively in diverse teams, handle friction or confusion more calmly, and build trust across cultures in a way that aligns with your professional role and personality.

·        Day 1 – Culture & communication awareness

On the first day, you’ll explore the basic concepts of cross-cultural communication and reflect on your own values and cultural reference points, using a personal profile tool.

We’ll work with Erin Meyer’s Culture Map framework to understand key differences in how people from different cultures give feedback, build trust, express disagreement, and convey intent.

You’ll leave the day with a clearer understanding of your own communication style and how it may be perceived in different cultural contexts.

·        Day 2 – Communicating across cultures

Now that you can see the patterns, how do you respond to them?

This day focuses on developing practical skills to communicate more effectively across cultural boundaries. We work with the Influence Model®, which offers a flexible set of influence behaviours to help you adapt your communication in intercultural situations without losing authenticity.

Through cases, reflection, and hands-on practice, you’ll learn how to be both clear and culturally attuned. We’ll also take a deeper dive into the three most relevant communication dimensions introduced earlier in the programme.

·        Day 3 – Navigating difficult intercultural conversations

On the final day, we take things a step further: how do you stay connected when conversations become uncomfortable or complex?

You’ll learn how to give feedback, address tension, and bring up cultural discomfort in ways that build trust rather than break it. With the support of professional actors, you’ll practise having challenging conversations in a multicultural setting and receive direct, practical feedback on your communication style, clarity, and ability to build connection.

This final step brings all elements of the training together in a safe yet high-impact environment preparing you for real-world situations with greater confidence and skill.