SAP Solution Manager: Incident Management
- Type product
SAP Solution Manager: Incident Management
Opleiderscore:
Beschrijving
Goals
- Explain how the SAP Solution Manager supports Application & IT Support
- Shows the service desk workflow
- Gives an overview regarding additional functionalities like Interaction Center Web Client, reporting, integration of 3rd-party help desks
Audience
- SAP Solution Manager Technical Consultants
- Customer Support Organizations
Prerequisites
Essential- SM010 Solution Manager Overview * Recommended
- SM100 SAP Solution Manager for Operations of SAP Solutions
Course based on software release
- Solution Manager 4.0
Content
- Problem Message Creation
- Message Processing
- Creating Attachments
- Forwarding Messages to SAP
- Maintaining Service Connections
- Notes Database and Solution Database
Popul…
Veelgestelde vragen
Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.
Goals
- Explain how the SAP Solution Manager supports Application & IT Support
- Shows the service desk workflow
- Gives an overview regarding additional functionalities like Interaction Center Web Client, reporting, integration of 3rd-party help desks
Audience
- SAP Solution Manager Technical Consultants
- Customer Support Organizations
Prerequisites
Essential- SM010 Solution Manager Overview * Recommended
- SM100 SAP Solution Manager for Operations of SAP Solutions
Course based on software release
- Solution Manager 4.0
Content
- Problem Message Creation
- Message Processing
- Creating Attachments
- Forwarding Messages to SAP
- Maintaining Service Connections
- Notes Database and Solution Database
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