Working in Teams: A Practical Guide

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There’s no “I” in TEAM

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Wherever you work, it's almost certain that you'll be part of a team. The ability to work as an effective team member is something all empl…

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There’s no “I” in TEAM

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Wherever you work, it's almost certain that you'll be part of a team. The ability to work as an effective team member is something all empl…

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Creating Winning Teams

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In today's workplace, teams matter more than ever. If you can build an effective team, you can accomplish more than you ever could with the…

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Team leadership

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Results You understand how to accelerate effective teamwork as a manager You work with the concept of collective ambition to build commitme…

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The Five Dysfunctions of a Team

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The Five Dysfunctions of a Team (2002) presents the notion that teams are inherently dysfunctional, so deliberate steps must be taken to fa…

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Teamwork Foundations (2015)

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Learn the qualities of effective teams and the role you, as a member, play in creating an effective team. In addition to the importance of …

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Leadership and Teamwork (Beta)

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Please note that this is an experiment using AI-generated audio for this course, which was originally produced in Spanish. This is a pilot …

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Fostering Effective Communication and Listening Skills as a Service Shift Leader

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Do communication breakdowns slow down your team? In this course, customer service leader and trainer Afton Howard shares proven strategies …

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Managing Cross-Functional Collaboration as a Leader

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Teamwork is key for any organization’s success, but the real value of a team is maximized when collaboration is optimized, especially whe…

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Customer Service: Working in a Customer Contact Center

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Do you work in a contact center? This course introduces contact center and service desk employees to skills and knowledge essential for suc…