ITIL Foundation

New and changed concepts, principles, models and processes of ITIL Foundation

Description

This new version of ITIL contains a lot of new and changed concepts, principles, models and processes. Previous version of ITIL (Service Management) consisted of two books to cover the theory. Currently five books are needed to describe the added value and use of service management.

DURATION AND STUDY LOAD This new version of ITIL contains a lot of new and changed concepts, principles, models and processes. This 3-days training course is needed to provide a high quality course that directly and fully covers ITIL foundation level and to increase your potential for success on the exam. In addition to the trainingcourse an average of 12 hours study should be spend in order to be fully prepared for the exam (exam is not included).

GOAL After completion of this course the attendee knows and understands:

• The importance of IT services and managing IT infrastructure for the business and how delivering IT services will add and create value for the business;
• Service-, organization- and process-based working methods;
• The IT service life cycle;
• The key concepts, principles, models and processes within the several phases of the IT service life cycle (service strategy, service design, service transition, service operations and continuous service improvement);
• Integration with and reference to other standards or best practices in the market;
• Functions and roles.

This course prepares participants for the examination leading to the ITIL® Foundation certificate; a 60-minute exam. It consists of 40 multiple choice questions. To help prepare attendees for the final exam, a sample exam is delivered during the course. With this certificate 2 ITIL credits will be obtained.

TRAINING METHOD The course includes a mix of instructor-led training and hands-on exercises to help participants understand the ITIL concepts, organizational structures, roles, functions and process activities related to these processes. This course also prepares participants for the examination leading to the ITIL® Foundation certificate.

TARGET GROUP AND PREQUISITES The Foundation in IT Service Management certificate is intended for employees involved in IT service management or IT service operation who are required to understand the working processes that are defined as a component of IT service management. Furthermore, it is intended for those who wish to progress further toward IT service management certification (e.g. ITIL® Capabilities or Lifecycle modules). Basic knowledge of computerization, IT and IT infrastructure management.

“Accredited ITIL® Foundation training is provided by IT Education, APMG-International Accredited Training Organization”. ITIL® is a Registered Trade Marks of AXELOS Limited.

This course will be provided by and at the location of an Info Support partner. This course is excluded from any discount agreement with Info Support. If you enroll yourself for this course with a Master Key Business Card, extra days will be charged. Please call Info Support for more information.

Subjects

• Service Management as a practice and how it creates business value;
• Structure Foundation Training en Qualifications;
• Service Management in de practice;
• Service Life Cycle;
• Service Strategy;
• Service Design;
• Service Transition;
• Service Operations;
• Continuous Service Improvement;
• Roles and Functions;
• Technology and Implementation Considerations;
• Challenges, Critical Success Factors and risks.