CRM Interaction Center WebClient
- Type product
CRM Interaction Center WebClient
Opleiderscore:
Beschrijving
Goals
- o Course participants will get to know Interaction Center WebClient (IC WebClient) specific processes as well as IC WebClient specific functions and corresponding customizing settings.
Audience
- o Members of project teams who are involved in implementing the SAP CRM Interaction Center WebClient o SAP consultants and partners o Customers who work with the SAP CRM Interaction Center WebClient
Prerequisites
Essential- • Essential o SAPCRM Overview of the SAP CRM solution o CR580 SAP CRM User Interface Recommended o Knowledge of SAP CRM processes o CR100 SAP CRM Customizing Fundamentals
Course based on software release
- o SAP CRM 7.0 EHP2 o SAP ERP Central Component 6.0 EHP6
Cont…
Veelgestelde vragen
Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.
Goals
- o Course participants will get to know Interaction Center WebClient (IC WebClient) specific processes as well as IC WebClient specific functions and corresponding customizing settings.
Audience
- o Members of project teams who are involved in implementing the SAP CRM Interaction Center WebClient o SAP consultants and partners o Customers who work with the SAP CRM Interaction Center WebClient
Prerequisites
Essential- • Essential o SAPCRM Overview of the SAP CRM solution o CR580 SAP CRM User Interface Recommended o Knowledge of SAP CRM processes o CR100 SAP CRM Customizing Fundamentals
Course based on software release
- o SAP CRM 7.0 EHP2 o SAP ERP Central Component 6.0 EHP6
Content
- o IC Agent functions o IC Marketing and Sales o IC Service o IC Web Client Functions and Profiles o Communication Architecture o Agent Inbox o Rule Modeler o Category Modeler o IC Manager functions
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