GRATIS: Official Google IT Support certificate

Start Your Career in Tech

Prepare for a career in the high-growth field of IT, no experience or degree required!

Over 5 courses, learn in-demand skills that prepare you for an entry-level job. This program also prepares you for the CompTIA A+ exams, the industry standard certification for IT—you’ll earn a dual credential when you complete both.

This program is ACE® approved—when you complete it, you can earn up to 12 college credits, the equivalent of 4 associate degree-level courses.

LEVEL: Beginner

TUITION FEE: Free

The Work in Tech Program equips you with every certification you need to kickstart your career in IT support. Learn effectively, gain in-demand skills and change your life.

Job-Focused Curriculum

The Work in Tech program developed by Google.org will teach you the essential and relevant skills to start a career in IT support.

Flexible and Online

Follow the program at your own pace. The course material is designed for beginners and can be finished in 2 to 5 months, with at least 10 hours per week of study time.

Community Support

Join a cohort of learners and grow together. You’ll be part of the active Work in Tech community with access to support during the course.

Career Prospects

There's great demand for IT support professionals. This program includes job search training and access to network opportunities to accelerate your career development.

What will you learn?

The program includes 6 courses with over 100 hours of instruction and hundreds of practice-based assessments to help you simulate real-world IT scenarios that are critical for success in the workplace.

Skills you will obtain:

• Understand core concepts to all IT Support jobs, including troubleshooting, customer service, networking, system administration, operating systems, and security.

• Know how to assemble a computer, write effective support documentation, route paths and subnets, manage device software, and more.

• Dive into working with Linux, Cloud Computing, and Command-Line Interfaces.

Content breakdown

• 438 Videos
• 151 Readings
• 108 Quizzes
• 24 Hands-on Exercises
• 4 Writing Assignment

Modules Overview

Technical Support Fundamentals

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.

The Bits and Bytes of Computer Networking

This course is designed to provide a full overview of computer networking. We’ll cover everything from the fundamentals of modern networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting. By the end of this course, you’ll be able to - describe computer networks in terms of a five-layer model - understand all of the standard protocols involved with TCP/IP communications - grasp powerful network troubleshooting tools and techniques - learn network services like DNS and DHCP that help make computer networks run - understand cloud computing, everything as a service, and cloud storage.

Operating Systems and You: Becoming a Power User

In this course through a combination of video lectures, demonstrations, and hands-on practice you’ll learn about the main components of an operating system and how to perform critical tasks like managing software and users, and configuring hardware. By the end of this course, you’ll be able to navigate the Windows and Linux filesystems using a graphical user interface and command line interpreter; set up users, groups, and permissions for account access; install, configure, and remove software on the Windows and Linux operating systems; configure disk partitions and filesystems; understand how system processes work and how to manage them; work with system logs and remote connection tools; utilize operating system knowledge to troubleshoot common issues in an IT Support Specialist role.

System Administration and IT Infrastructure Services

This course will transition you from working on a single computer to an entire fleet. Systems administration is the field of IT that’s responsible for maintaining reliable computer systems in a multi-user environment. In this course, you’ll learn about the infrastructure services that keep all organizations, big and small, up and running. We’ll deep dive into the cloud so that you’ll understand everything from typical cloud infrastructure setups to how to manage cloud resources. You'll also learn how to manage and configure servers and how to use industry tools to manage computers, user information, and user productivity. Finally, you’ll learn how to recover your organization’s IT infrastructure in the event of a disaster.

IT Security: Defense against the digital dark arts

This course covers a wide variety of IT security concepts, tools, and best practices. It introduces threats and attacks and the many ways they can show up. We’ll give you some background of encryption algorithms and how they’re used to safeguard data. Then, we’ll dive into the three As of information security: authentication, authorization, and accounting. We’ll also cover network security solutions, ranging from firewalls to Wifi encryption options. The course is rounded out by putting all these elements together into a multi-layered, in-depth security architecture, followed by recommendations on how to integrate a culture of security into your organisation or team.

Certification

Earn an official Google certificate with ID check.

Prepare for in-demand jobs such as:

• Database administrator
• IT specialist
• Tech support specialist
• Systems analyst
• Network engineer
• Help desk technician
• IT support specialist
• IT technician
• Computer user specialist
• IT assistant

Extra benefits:

On completion of IT Support, students will receive a 20% discount on the CompTIA A+ Exams (There are two exams in total). Certificate graduates who also pass the CompTIA A+ certification exams will earn a dual credential from CompTIA and Google.

This course is offered via Kyna, in partnership with INCO Academy and Google.org.

Enrol with ease via: https://www.kyna.co/courses/work-in-tech-it-support-certificate