ITIL Service Capability - Release, Control & Validation

This ITIL® Release, Control and Validation course provides a comprehensive overview of this area of the Service Lifecycle and prepares you to take the Release, Control and Validation exam, leading to the ITIL® RCV certification. The exam is included. ITIL® Release, Control and Validation is one of the nine Intermediate ITIL® training courses which can be mixed and matched to gain the credits needed for the ITIL® Expert certification, and one of the four courses which make up the Service Capability Stream. Release, Control and Validation concerns practices for the planning, testing and implementation of new services to meet user and organisational needs. This Release, Control and Validation course begins with an overview of Service Transition, as covered in our ITIL® Service Lifecycle - Service Transition course, including change management as well as preparing people and organisations for change. The course then moves on to consider the role of asset and configuration management in Release, Control and Validation, which is used to identify, record, and evaluate assets. The construction of a CMS is briefly covered, before outlining the process of service validation and highlighting its importance. The course subsequently covers the Release and Deployment stages of the lifecycle, noting their inputs and outputs, before discussing how best to maintain a service through request fulfilment, change evaluation, and knowledge management. The course then concludes by detailing the practicalities of Release, Control and Validation, beginning with the associated roles and responsibilities before examining potential implementation issues with service operation. Delegates will conclude the course with a thorough knowledge of all the constituent stages of the RCV process and an awareness of its applicability to their own organisational contexts. By providing a comprehensive guide to the processes of the ITIL® Service Transition framework, Release, Control and Validation will be particularly beneficial to anybody involved in activities during this stage.