Hotel Management

The hospitality industry is booming, there has not being a better time to prepare yourself for a major role in this exciting industry. Hotels are developed every year and there are now an amazing variety of employment opportunities.

This book will introduce you to all the aspects of hotel management from food and beverage, front office and sales - while providing you with the knowledge and skills needed to find a top position, developing your self-confidence and management skills. If you enjoy working with people in a very busy environment then hotel work may offer the opportunities you have been looking for.

Content

1. The Hotel Industry
   1. Hotel Organisation
   2. The Provision Of Accommodation
   3. Planning
   4. Room Size
   5. Design Elements
   6. Furniture
   7. Fittings
2. Front Office Operations
   1. Facilities And Services
   2. The Functions Of The Front Office
   3. Sales And Selling
   4. Reservations
3. What It Means To Be In The Hotel Industry
   1. Franchising
   2. Types Of Competition
   3. Industry Output And Resources
4. Running A Hotel Business
   1. Planning
   2. Policy
   3. Organisation
   4. The Nature And Purpose Of Organisation
   5. Organisation Structure
   6. Communication And Coordination
   7. Worker Representation
   8. Communication Structures
5. Working In The Hotel Industry
   1. Job Analysis
   2. The Use Of Job Analysis
   3. Job Description
   4. Do You Want To Be A Leader?
   5. Staff Motivation
   6. The Organisational Structure
6. Job Design
7. Introduction To Training
8. Development
9. Training Of Different Classes Of Worker
10. Career Development
11. The Follow-Up Procedure
12. Recruitment
13. Factors Affecting Recruitment
14. Recruiting From Within The Organisation
15. Externalrecruiting
16. The Procedure Of Recruitment