ITIL with SAP Solution Manager
- Type product
ITIL with SAP Solution Manager
Opleiderscore:
Beschrijving
Goals
- Learn how ITIL processes relate to SAP customer implementations and understand how SAP IT Service and Application Management supports this effort
-
- Understand standard ITIL methodology
- Understand additional requirements for SAP Applications
- Understand extensions of SAP IT Service and Application Management
- Understand how SAP Solution Manager can be used to improve IT processes
Audience
- Customer Support Management responsible for optimizing SAP operations and cost structures
- SAP Solution Manager Technical Consultants
- Customer Support Organizations
Prerequisites
Essential- * Essemtial:
- SM010 Solution Manager Overview * Recommended
- SM100 SAP Solution Manager for Operations of SAP S…
Veelgestelde vragen
Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.
Goals
- Learn how ITIL processes relate to SAP customer implementations and understand how SAP IT Service and Application Management supports this effort
-
- Understand standard ITIL methodology
- Understand additional requirements for SAP Applications
- Understand extensions of SAP IT Service and Application Management
- Understand how SAP Solution Manager can be used to improve IT processes
Audience
- Customer Support Management responsible for optimizing SAP operations and cost structures
- SAP Solution Manager Technical Consultants
- Customer Support Organizations
Prerequisites
Essential- * Essemtial:
- SM010 Solution Manager Overview * Recommended
- SM100 SAP Solution Manager for Operations of SAP Solutions
Course based on software release
- Solution Manager 4.0
Content
- Explain standard ITIL and SAP IT Service and Application Management
- Standard ITIL coverage by SAP
- Additional tasks covered by SAP IT Service and Application Management
Popular tags
No tags submitted for this course yet
Blijf op de hoogte van nieuwe ervaringen
Deel je ervaring
Heb je ervaring met deze cursus? Deel je ervaring en help anderen kiezen. Als dank voor de moeite doneert Springest € 1,- aan Stichting Edukans.Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.