ITIL Service Lifecycle - Service Transition
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ITIL Service Lifecycle - Service Transition
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ITIL® Service Lifecycle - Service Transition Training Overview This 3 day ITIL® Service Transition course provides a comprehensive overview of this area of the Service Lifecycle and prepares you to take the Service Transition exam, leading to the ITIL® Service Transition certification. The exam is included. This Service Transition course opens by discussing the core principles of effective service management, including how value is defined and created (both by businesses and consumers), and the definitions and roles involved in services and service management. It subsequently considers the processes that constitute service transition, from planning and change management through release and d…Veelgestelde vragen
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ITIL® Service Lifecycle - Service Transition Training Overview This
3 day ITIL® Service Transition course provides a comprehensive
overview of this area of the Service Lifecycle and prepares you to
take the Service Transition exam, leading to the ITIL® Service
Transition certification. The exam is included. This Service
Transition course opens by discussing the core principles of
effective service management, including how value is defined and
created (both by businesses and consumers), and the definitions and
roles involved in services and service management. It subsequently
considers the processes that constitute service transition, from
planning and change management through release and deployment to
the final testing and evaluation phases. The course then helps
delegates to understand how best to guide others through a service
transition period, from learning how to deal with different types
of individual stakeholder to facilitating overall organisational
readiness and building a holistic receptiveness to change. It also
considers the role of supporting technologies in service
transition, from the function of knowledge bases to the utility of
a CMS, before finally exploring potential challenges to service
transition (such as a lack of available resources including time,
money, manpower, or appropriate skillsets). Overall, this course
gives delegates a holistic overview of and preparation for the
implementation of service transition of any kind. By providing a
comprehensive framework of what transitional activities should be
carried out during the lifecycle, Service Transition will be
particularly beneficial to anybody involved in these activities.
This Service Transition course counts for 3 credits towards an
ITIL® Practitioner certification. The course covers the following
topics: Introduction to Service Transition Service Transition
Principles Service Transition Processes: Transition Planning and
Support Change Management Service Asset and Configuration
Management Release and Deployment Management Service Validation and
Testing Change Evaluation Knowledge Management Service Transition
Related Activities Organising for Service Transition Consideration
of Technology
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Heb je ervaring met deze cursus? Deel je ervaring en help anderen kiezen. Als dank voor de moeite doneert Springest € 1,- aan Stichting Edukans.Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.