Service Design
- Niveau
- Tijdsduur
Service Design
Startdata en plaatsen
Beschrijving
Are you involved in managing and designing services with a digital core, and struggling with questions like:
- What’s a good service and why?
- What are the key principles of service design?
- How to get insights from users?
- How to translate insights into service concepts?
- How to turn concepts into new service solutions?
- What is a good service design deliverable?
In this highly interactive training you will get answers to these questions and learn the methods and techniques to create an optimal service experience for your customer. We will work with an illustrative case, allowing you to gain hands-on experience and knowledge. We accept a maximum of 9 participants so you will get persona…
Veelgestelde vragen
Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.
Are you involved in managing and designing services with a digital core, and struggling with questions like:
- What’s a good service and why?
- What are the key principles of service design?
- How to get insights from users?
- How to translate insights into service concepts?
- How to turn concepts into new service solutions?
- What is a good service design deliverable?
In this highly interactive training you will get answers to these questions and learn the methods and techniques to create an optimal service experience for your customer. We will work with an illustrative case, allowing you to gain hands-on experience and knowledge. We accept a maximum of 9 participants so you will get personalised coaching and feedback.
Participating in this training will help you to:
- Frame your service challenge
- Gain 'deep' customer insights through optimal research techniques
- Translate insights into inputs for the design phase
- Practice ideation and co-design techniques such as the lotus blossom, storytelling and user journey mapping.
- Create and present the high-level concept of your service
- Provide a management-level overview of how the service can be brought to life
- Prototype and test the service before the actual development and implementation
- Translate your design into an actionable deliverable
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Deel je ervaring
Heb je ervaring met deze cursus? Deel je ervaring en help anderen kiezen. Als dank voor de moeite doneert Springest € 1,- aan Stichting Edukans.Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.