Customer Service
- Type product
Customer Service
Opleiderscore:
Beschrijving
Goals
- This course explains the specific IS-U knowledge required for mapping typical business processes within a company and the integration of these processes into the Customer Interaction Center.
- Participants learn how to execute the most important business processes in customer service.
Audience
- Project managers
- Project teams
Prerequisites
Essential- IUT110 Business Processes in SAP for Utilities
- IUT210 Master Data and Basic Functions
Course based on software release
- SAP ERP Central Component 6.0 Enhancement Package 4
Content
- Customer Interaction Center
-
- Operation and user-specific modification of CIC processes
- Design of the CIC interface
- Processing of business transactions
- …
Veelgestelde vragen
Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.
Goals
- This course explains the specific IS-U knowledge required for mapping typical business processes within a company and the integration of these processes into the Customer Interaction Center.
- Participants learn how to execute the most important business processes in customer service.
Audience
- Project managers
- Project teams
Prerequisites
Essential- IUT110 Business Processes in SAP for Utilities
- IUT210 Master Data and Basic Functions
Course based on software release
- SAP ERP Central Component 6.0 Enhancement Package 4
Content
- Customer Interaction Center
-
- Operation and user-specific modification of CIC processes
- Design of the CIC interface
- Processing of business transactions
-
- Customer information/contacts
- Move-in/out
- Disconnection/reconnection of installations
- Master data generator
- Customizing functions
Notes
- This course does not cover the use of CIC as a call center with telephony functions.
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Deel je ervaring
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