B2B Customer Success Workshop

Tijdsduur
Logo van The Scale-Up Group
Opleiderscore: starstarstarstarstar_half 9 The Scale-Up Group heeft een gemiddelde beoordeling van 9 (uit 3 ervaringen)

Tip: op zoek naar cursussen, trainingen of opleidingen over dit onderwerp? Bekijk enkele alternatieven!

Startdata en plaatsen

Dit product heeft geen vaste startdata en/of plaatsen.

Beschrijving

intro

Time to WOW and renew. What's your plan?

You're a modern customer success team. You have great customer happiness stories. You have + data analytics. How are you using stories and artifacts to build new partnerships and extend value to your Existing customers?

Introducing a modern and fresh take on customer success. We believethat creating value is a worthwhile purpose. Your customers demand a lot and you deserve a playful and engaging workshop to reenergise you.

You can choose to follow one of the two-hour courses to sharpen your skills. If you as an immersion in what's possible, follow the full six-hour power workshop (10-18: 00 with breaks). Anyone attending the workshop are inv…

Lees de volledige beschrijving

Veelgestelde vragen

Heb je een vraag? Onze adviseurs helpen je graag. Bel ons op 085 7440830 of e-mail naar info@springest.nl.

Nog niet gevonden wat je zocht? Bekijk deze onderwerpen: Klantgerichtheid, Communiceren, Accountmanagement, Contractmanagement en Klantvriendelijkheid.

intro

Time to WOW and renew. What's your plan?

You're a modern customer success team. You have great customer happiness stories. You have + data analytics. How are you using stories and artifacts to build new partnerships and extend value to your Existing customers?

Introducing a modern and fresh take on customer success. We believethat creating value is a worthwhile purpose. Your customers demand a lot and you deserve a playful and engaging workshop to reenergise you.

You can choose to follow one of the two-hour courses to sharpen your skills. If you as an immersion in what's possible, follow the full six-hour power workshop (10-18: 00 with breaks). Anyone attending the workshop are invited to join us + other Creators WeWork for lunch at 12 for Dutch breads + spreads.

tools

The Scale-Up Toolkit is based on the current realities of business and technology. Most business opportunities involvement more than six decision-makers. We offer a new mindset and VAMP Framework for Establishing opportunities with new partners or expanding value with Existing customers.

  • 10: 00-12: 00 kicking off Long-term PARTNERSHIP: Reduce churn with better sales handoffs

    • Learn about the VAMP method for converting a sales cycle into a kick-ass customer journey

  • 13: 00-15: 00 Creating Moments of WOW: Strong enough for sales but made for client success

    • Reduce churn by creating a renewal plan; increasement wow by creating a customer journey That Meets Their purpose

  • 16: 00-18: 00 Client Renewal: Turning Advocates into evangelists

    • Renew at least 80% of clients into advocates and evangelists; learn how to get the company on board

results

Using this approach, expanding partnerships That person practice to align corporate purpose. You will have tools to establishement a powerful customer journey, add value through insight to any conversation, and to engage customers as your biggest fans. Long-term practice with synthesis tools includes personal and corporate growth. Immediate results are Increased renewal rates, account growth, customer and pride.

Our Scale-up methods come from years of practice and refinement. We advocate lean, agile, and self-managing principles.

In Addition to individual work, we offer agile team alignment and scaling business model toolkits. Please contact us if you're interested.

Materials

Presentation materials are provided Electronically (pdf) through The Learning Stone partner platform. Key printed materials are to be kept and we encourage frequent reference following the course. All reprints must be requested by email at hello@thescaleupgroup.com.

Our self-assessment is a proprietary tool and must be licensed Scale-Up Coach if you wish to conduct it for your organization or with clients.

If you decide not to take the course, we encourage you to use our open source methods under the terms of service (www.thescaleupgroup.com/steal-our-stuff) and any thought leadership That serves you.

You can not hack partnerships. But you can be confident selling.

Er zijn nog geen ervaringen.

    Deel je ervaring

    Heb je ervaring met deze cursus? Deel je ervaring en help anderen kiezen. Als dank voor de moeite doneert Springest € 1,- aan Stichting Edukans.

    Heb je een vraag? Onze adviseurs helpen je graag. Bel ons op 085 7440830 of e-mail naar info@springest.nl.