Enabling Integrated IT Service Management™ with DevOps, Agile & Lean (ESM) E-Learning

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Enabling Integrated IT Service Management™ with DevOps, Agile & Lean (ESM) E-Learning

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Beschrijving

Startel in Drachten verzorgt al ruim 25 jaar IT opleidingen in Nederland en Belgie. 

Algemene omschrijving

This e-learning contains the course materials.

The Enabling Integrated IT Service Management™ with DevOps, Agile & Lean e-learning offers a comprehensive view of IT Service Management (ITSM) integrating practices from DevOps, Agile, Lean, and ITIL®.

This integrated approach is essential for enhancing service quality, speed, and cost-efficiency in today's dynamic business environment.

Leerdoelen

By completing this e-learning, you will gain the following knowledge and skills:

  • Understand the concept of integrated service management and its alignment with business goals.
  • Identify the scope and benefits of integrated service management, detailing how ITIL®, Lean, Agile, and…

Lees de volledige beschrijving

Veelgestelde vragen

Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.

Nog niet gevonden wat je zocht? Bekijk deze onderwerpen: Service management, Business-IT Alignment, IT Management & Strategie, Agile Management en DevOps.

Startel in Drachten verzorgt al ruim 25 jaar IT opleidingen in Nederland en Belgie. 

Algemene omschrijving

This e-learning contains the course materials.

The Enabling Integrated IT Service Management™ with DevOps, Agile & Lean e-learning offers a comprehensive view of IT Service Management (ITSM) integrating practices from DevOps, Agile, Lean, and ITIL®.

This integrated approach is essential for enhancing service quality, speed, and cost-efficiency in today's dynamic business environment.

Leerdoelen

By completing this e-learning, you will gain the following knowledge and skills:

  • Understand the concept of integrated service management and its alignment with business goals.
  • Identify the scope and benefits of integrated service management, detailing how ITIL®, Lean, Agile, and DevOps collectively enhance service management.
  • Recognize the differences between technology-focused and service outcome-focused organizations.
  • Comprehend the ITIL® service management life cycle stages and processes, and how they are supported by Agile and DevOps methodologies.
  • Apply Lean thinking, value stream mapping, and process improvement techniques.
  • Implement Agile project management practices, including Scrum roles and processes.
  • Leverage principles and automated practices of continuous delivery, integration, and deployment to improve speed and reduce risk.
  • Embrace the key principles of DevOps, focusing on collaboration, continuous delivery, and automation.
  • Apply organizational change management practices to facilitate major cultural transformations.

Exam Information:

  • Format: Multiple choice, 40 questions.
  • Passing Score: 65% (26 out of 40).
  • Duration: 60 minutes.
  • Closed Book.

Voorkennis

You do not need any prior knowledge to access this e-learning.

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Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.

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